Zent.io Pricing, Features, Reviews & Comparison of Alternatives

Zent.io

Cloud omnichannel contact center software

5.0/5 (1 review)

Zent.io overview

What is Zent.io?

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Zent.io's main features include multichannel administration, multichannel workplace and dashboards and reports, plus multichannel ticket/case management, customer management and team management. Zent.io also supports shift planning, outsourcing features, service management, collaborative tools, remote agents, and a Javascript API.
www.zent.io

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Europe

Supported languages

English, Spanish
Zent.io screenshot: View chat statistics from the dashboard Software for Contact Centers Zent.io Voice ChannelZent.io screenshot: Access the multichannel agent panelZent.io screenshot: Utilize multichannel ticket management toolsZent.io screenshot: Search knowledge baseZent.io screenshot: Check and manage schedules using the schedule plannerZent.io screenshot: IVR templates allow users to define advanced behaviors on incoming calls for a service/project

Zent.io reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  5.0
  5.0
  5.0
amir KOUKI

Good cloud plateforme

Used daily for 6-12 months
Reviewed 2016-11-04
Review Source: Capterra

It's an amazing Cloud multichannel solution. Voice, SMS, Facebook, ... Graphics are good Touch IBR is easy to use.

Pros
Easy using interface

Cons
Story module

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zent.io pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Zent.io directly for pricing information.

Zent.io features

API
CRM Integration
Chat
Knowledge Base Management
Multi-Channel Communication
Reporting & Statistics
Social Media Integration
Support Ticket Management
Third Party Integration

Activity Dashboard (109 other apps)
Alerts / Escalation (73 other apps)
Automatic Notifications (103 other apps)
Customizable Branding (118 other apps)
Email Integration (98 other apps)
Instant Messaging (101 other apps)
Monitoring (108 other apps)
Multi-Language (73 other apps)
Real Time Monitoring (75 other apps)
Surveys & Feedback (87 other apps)
Workflow Management (78 other apps)

Videos and tutorials

Additional information for Zent.io

Key features of Zent.io

  • Multichannel workplace
  • Service management
  • Stream
  • Remote agents
  • Multiple chat sessions
  • Chat transfer
  • Chat whispering
  • Auto greeting messages
  • Cobrowsing
  • Smart canned answers
  • Prechat form
  • Load balancing
  • Reports & KPIs
  • Real time messages delivery
  • VoIP
  • Incoming mail management
  • Action management
  • Assignment management
  • Calendar management
  • Customer portal
  • Real time communication management
  • Configuration management
  • CRM integration
  • Customer history
  • Team management
  • Forms management
  • Image, audio, asset library
  • Incident management
  • Multichannel communication
  • Multichannel administration
  • Shift planning
  • Quality management
  • Real time customer information
  • Search functionality
  • Social media integration
  • IVR templates
  • Google Analytics integration
  • Voice mail
  • Prioritizing
  • Case management
  • Chat
  • Knowledge base
  • Role-based permissions
  • Multichannel ticket management
  • Categorization
  • Dashboards
  • Voice recording
  • IVR/voice recognition
  • Reporting & statistics
  • Access control
  • Customizable widgets
  • Collaboration tools
  • Chat transcript
  • User management
  • Customer management
View All Features

Benefits

Allows users to manage multiple chat sessions.
Supports a multichannel workplace with chat, voice, email, and customer portal.
An IVR template builder allows users to define advanced behaviors on incoming calls for a service/project.
Users can share important information with customers easily through the centralized customer portal.
Smart canned enhances aim to enhance user-productivity.