Zent.io Pricing, Features, Reviews & Comparison of Alternatives

Zent.io

Cloud omnichannel contact center software

5.0/5 (1 review)

Zent.io overview

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Zent.io's main features include multichannel administration, multichannel workplace and dashboards and reports, plus multichannel ticket/case management, customer management and team management. Zent.io also supports shift planning, outsourcing features, service management, collaborative tools, remote agents, and a Javascript API.
www.zent.io

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Europe

Supported languages

English, Spanish
Zent.io screenshot: View chat statistics from the dashboard Software for Contact Centers Zent.io Voice ChannelZent.io screenshot: Access the multichannel agent panelZent.io screenshot: Utilize multichannel ticket management toolsZent.io screenshot: Search knowledge baseZent.io screenshot: Check and manage schedules using the schedule plannerZent.io screenshot: IVR templates allow users to define advanced behaviors on incoming calls for a service/project

Zent.io reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  5.0
  5.0
  5.0
amir KOUKI

Good cloud plateforme

Used daily for 6-12 months
Reviewed 2016-11-04
Review Source: Capterra

It's an amazing Cloud multichannel solution. Voice, SMS, Facebook, ... Graphics are good Touch IBR is easy to use.Easy using interface

Read the full review

Zent.io pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Zent.io directly for pricing information.

Zent.io features

API
CRM Integration
Chat
Knowledge Base
Multi-Channel Communication
Prioritizing
Reporting & Statistics
Social Media Integration
Third Party Integration
Ticket Management

Activity Dashboard (66 other apps)
Automatic Notifications (70 other apps)
Contact History (64 other apps)
Customizable Branding (64 other apps)
Customizable Templates (52 other apps)
Email Integration (67 other apps)
Instant Messaging (78 other apps)
Monitoring (72 other apps)
Surveys & Feedback (65 other apps)
Workflow Management (58 other apps)

Additional information for Zent.io

Key features of Zent.io

  • Chat
  • Multichannel ticket management
  • Case management
  • Knowledge base
  • IVR/voice recognition
  • Voice mail
  • Chat transcript
  • Social media integration
  • Multichannel communication
  • Multichannel administration
  • Real time communication management
  • Multichannel workplace
  • Configuration management
  • Dashboards
  • Reporting & statistics
  • Incident management
  • Customer history
  • Customer management
  • Team management
  • Role-based permissions
  • Collaboration tools
  • Shift planning
  • Calendar management
  • Quality management
  • Forms management
  • Service management
  • Customer portal
  • Stream
  • Remote agents
  • Real time customer information
  • Multiple chat sessions
  • Chat transfer
  • Chat whispering
  • Auto greeting messages
  • Cobrowsing
  • Smart canned answers
  • Prechat form
  • Load balancing
  • Reports & KPIs
  • Customizable widgets
  • Real time messages delivery
  • Google Analytics integration
  • IVR templates
  • Voice recording
  • VoIP
  • Incoming mail management
  • Assignment management
  • Categorization
  • Search functionality
  • User management
  • Image, audio, asset library
  • Access control
  • Action management
  • Prioritizing
  • CRM integration
View All Features

Benefits

Allows users to manage multiple chat sessions.
Supports a multichannel workplace with chat, voice, email, and customer portal.
An IVR template builder allows users to define advanced behaviors on incoming calls for a service/project.
Users can share important information with customers easily through the centralized customer portal.
Smart canned enhances aim to enhance user-productivity.