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Zent.io

Cloud omnichannel contact center software

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Top 100 Alternatives & Competitors to Zent.io

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Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

41

131

65

features in common

41

features in common

Genesys Cloud's unique features

  • FTC Compliance

  • Mobile Access

  • Call List Management

  • Multi-Channel Data Collection

Zent.io's unique features

  • Projections

  • Dashboard Creation

  • Incident Management

  • Workflow Configuration

Starting from

$75/month

Value for money

3.9

0.1

4.0

What users say about Genesys Cloud's value for money

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

my

mawj y.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

Jonathan J.

Agile CRM

4.2
(405)

Sales and marketing CRM for growing businesses

Features

Total

43

226

65

features in common

43

features in common

Agile CRM's unique features

  • Competitive Analysis

  • List Management

  • Cost-to-Completion Tracking

  • Notification Scheduling

Zent.io's unique features

  • Action Management

  • Employee Management

  • Incident Management

  • Quality Control

Starting from

$8.99/month

Value for money

4.2

0.2

4.0

What users say about Agile CRM's value for money

Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.

AR

Anonymous Reviewer

The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.

AM

Alex M.

Call Center Studio

4.5
(37)

Cloud-based call center management software

Features

Total

35

91

65

features in common

35

features in common

Call Center Studio's unique features

  • Customizable Branding

  • Contact Management

  • Performance Metrics

  • On-Demand Recording

Zent.io's unique features

  • Client Portal

  • Categorization/Grouping

  • Quality Control

  • Reporting & Statistics

Value for money

4.7

0.7

4.0

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

Features

Total

48

168

65

features in common

48

features in common

Zoho Desk's unique features

  • SMS Messaging

  • Automatic Lead Distribution

  • Mobile Access

  • Customizable Reports

Zent.io's unique features

  • Blended Call Center

  • Chat Transcript

  • Categorization/Grouping

  • Voice Mail

Starting from

$14/month

Value for money

4.5

0.5

4.0

What users say about Zoho Desk's value for money

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

AT

Adam T.

Cost and ease of getting set up. Support personnel always helpful.

LH

Larry H.

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Features

Total

49

196

65

features in common

49

features in common

Zendesk's unique features

  • File Sharing

  • Real Time Analytics

  • Customizable Forms

  • Archiving & Retention

Zent.io's unique features

  • Image Library

  • Quality Control

  • Categorization/Grouping

  • User Management

Starting from

$19/month

Value for money

4.1

0.1

4.0

What users say about Zendesk's value for money

I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.

CL

Chakkrit L.

Zendesk is a powerful CRM tool that totally worth the price.

CL

Chakkrit L.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

50

190

65

features in common

50

features in common

LiveAgent's unique features

  • Status Tracking

  • Discussions / Forums

  • Desktop Notifications

  • Mail Merge

Zent.io's unique features

  • Quality Control

  • Image Library

  • Client Management

  • Employee Management

Starting from

$15/month

Value for money

4.7

0.7

4.0

What users say about LiveAgent's value for money

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Luis Carlos B.

Salesforce Service Cloud

4.4
(512)

Customer Service & Field Service Management Solutions

Features

Total

48

195

65

features in common

48

features in common

Salesforce Service Cloud's unique features

  • Task Management

  • Photo Management

  • Social Media Monitoring

  • Animal Licensing

Zent.io's unique features

  • Template Management

  • Chat Transcript

  • Real Time Data

  • Voice Mail

Value for money

4.1

0.1

4.0

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

Bitrix24

4.0
(463)

100% free CRM, collaboration and communication tool suite

Features

Total

46

356

65

features in common

46

features in common

Bitrix24's unique features

  • Room Booking

  • Automated Scheduling

  • Mobile Access

  • Parent Task

Zent.io's unique features

  • Categorization/Grouping

  • IT Asset Management

  • Incident Management

  • Remote Access/Control

Starting from

$24/month

Value for money

4.1

0.1

4.0

What users say about Bitrix24's value for money

As a CRM, cloud for documentation and message it works great and is at a very nice price.

Evelyn S.

The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.

JP

James P.

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

37

108

65

features in common

37

features in common

NICE CXone's unique features

  • Drag & Drop

  • Performance Metrics

  • Tagging

  • Automatic Lead Distribution

Zent.io's unique features

  • Dashboard Creation

  • Forms Management

  • Configuration Management

  • Reporting & Statistics

Starting from

$100/month

Value for money

4.0
4.0

What users say about NICE CXone's value for money

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

GG

Gretchen G.

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CH

Camilo H.

CommBox

(0)

Cloud-based contact center and customer service solution

Features

Total

25

63

65

features in common

25

features in common

CommBox's unique features

  • Network Monitoring

  • Ad hoc Reporting

  • Sentiment Analysis

  • Email Distribution

Zent.io's unique features

  • Search/Filter

  • Access Controls/Permissions

  • Service Level Agreement (SLA) Management

  • Widgets

LogMeIn Rescue

4.6
(125)

Remote support for helpdesks, call centers and organizations

Features

Total

22

62

65

features in common

22

features in common

LogMeIn Rescue's unique features

  • Release Management

  • Security Auditing

  • Diagnostic Tools

  • Employee Activity Monitoring

Zent.io's unique features

  • Manual Dialer

  • Reporting & Statistics

  • Client Management

  • Widgets

Starting from

$149/month

Value for money

4.3

0.3

4.0

What users say about LogMeIn Rescue's value for money

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

AR

Anonymous Reviewer

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.

Oshan M.

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

Features

Total

27

102

65

features in common

27

features in common

Avochato's unique features

  • Keyword Tracking

  • Appointment Management

  • Audience Targeting

  • Dynamic Content

Zent.io's unique features

  • Customer History

  • Knowledge Base Management

  • Email Management

  • Widgets

Value for money

4.6

0.6

4.0

What users say about Avochato's value for money

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Front

4.5
(205)

Email management software and shared inbox for teams

Features

Total

32

120

65

features in common

32

features in common

Front's unique features

  • Canned Responses

  • Transcripts/Chat History

  • Single Sign On

  • Quality Management

Zent.io's unique features

  • Action Management

  • Dashboard Creation

  • User Management

  • Chat Transcript

Starting from

$9/month

Value for money

4.2

0.2

4.0

What users say about Front's value for money

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

Front helps us in these two ways, primarily, and that makes it by far worth the money.

JS

Jessica S.

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

Features

Total

26

70

65

features in common

26

features in common

Qubicles' unique features

  • Virtual Assistant

  • Local Caller ID

  • On-Demand Recording

  • Multi-Channel Data Collection

Zent.io's unique features

  • Client Portal

  • Reporting & Statistics

  • Client Management

  • Widgets

Starting from

$0.02

Value for money

4.8

0.8

4.0

What users say about Qubicles' value for money

The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center.

SB

Smitha B.

Pricing is amazing, best in tbe biz. Overall functionality is what we need.

GM

Gustavo M.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

30

113

65

features in common

30

features in common

Quiq Messaging's unique features

  • Performance Metrics

  • Chatbot

  • Visual Analytics

  • Timer

Zent.io's unique features

  • Employee Management

  • Access Controls/Permissions

  • Assignment Management

  • Widgets

Starting from

$6,000/month

Value for money

4.5

0.5

4.0

What users say about Quiq Messaging's value for money

Very intuitive and easy to use. Great feature set for the price of the software.

JG

Jerrod G.

Continuous investment to make it easy to deploy. Great employees and ceo.

SC

Serdar C.

Aircall

4.3
(223)

Phone system for support and sales teams

Features

Total

28

102

65

features in common

28

features in common

Aircall's unique features

  • Virtual Call Center

  • Text to Speech

  • Real-time Updates

  • Process/Workflow Automation

Zent.io's unique features

  • Automated Routing

  • Calendar Management

  • Service Level Agreement (SLA) Management

  • Alerts / Escalation

Starting from

$30/month

Value for money

4.1

0.1

4.0

What users say about Aircall's value for money

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

HA

Hristo A.

Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

JB

Jonathon B.

Talkdesk

4.6
(667)

The world's leading cloud-based contact center software.

Features

Total

29

96

65

features in common

29

features in common

Talkdesk's unique features

  • Multiple Scripts

  • Activity Management

  • Activity Dashboard

  • VoIP Connection

Zent.io's unique features

  • Self Service Portal

  • Incident Management

  • Document Storage

  • Planning Tools

Value for money

4.5

0.5

4.0

What users say about Talkdesk's value for money

Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Yazeed G.

Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.

MS

Mike S.

Five9

4.2
(385)

Cloud contact and call center software

Features

Total

41

131

65

features in common

41

features in common

Five9's unique features

  • Workflow Management

  • Real Time Notifications

  • Preview Dialer

  • Call Routing

Zent.io's unique features

  • Client Portal

  • Configuration Management

  • Access Controls/Permissions

  • Video Call Recording

Starting from

$100/month

Value for money

4.0
4.0

What users say about Five9's value for money

Overall Recommendation- Very useful application, good value for money.

DA

Denise A.

Cost effective - easy to use - helps with contact rate.

TA

Taher A.

Playvox

4.8
(71)

Quality Assurance Software for customer service teams.

Features

Total

20

78

65

features in common

20

features in common

Playvox's unique features

  • Real Time Notifications

  • Task Scheduling

  • Multi-Language

  • Data Visualization

Zent.io's unique features

  • Manual Dialer

  • Voice Mail

  • Assignment Management

  • Widgets

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

Features

Total

15

40

65

features in common

15

features in common

Yonyx's unique features

  • Application Development

  • Decision Support

  • Content Management

  • Text Editing

Zent.io's unique features

  • Template Management

  • Multi-Channel Communication

  • Real-Time Chat

  • Calendar Management

Freshdesk

4.5
(2,3k)

Online helpdesk system and customer service software

Features

Total

38

126

65

features in common

38

features in common

Freshdesk's unique features

  • Activity Tracking

  • Customer Database

  • Negative Feedback Management

  • Single Sign On

Zent.io's unique features

  • Projections

  • Template Management

  • Dashboard Creation

  • Voice Mail

Starting from

$19/month

Value for money

4.4

0.4

4.0

What users say about Freshdesk's value for money

I recommend it for its ease of use, its performance and its fair price.

Juan Manuel C.

Easy to use, quickly setup, generous free plan that gives you enough time to try software, good price compared to competitors.

AR

Anonymous Reviewer

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

Features

Total

34

89

65

features in common

34

features in common

Wix Answers' unique features

  • Performance Metrics

  • Contact Management

  • Transcripts/Chat History

  • Issue Tracking

Zent.io's unique features

  • Projections

  • IT Asset Management

  • Dashboard Creation

  • Voice Mail

Starting from

$24/month

Value for money

4.4

0.4

4.0

What users say about Wix Answers' value for money

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Easy to use, professional, great value for money.

AR

Anonymous Reviewer

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

27

91

65

features in common

27

features in common

GoToConnect's unique features

  • Mobile Access

  • Archiving & Retention

  • File Sharing

  • Call Tagging

Zent.io's unique features

  • Automated Routing

  • User Management

  • Document Storage

  • Widgets

Starting from

$19.95/month

Value for money

4.5

0.5

4.0

What users say about GoToConnect's value for money

Its a good service for the price. I like the phone they provided.

HF

Harvey F.

The pricing of the service is better than what we came from.

William V.

Dialpad

4.3
(411)

Cloud communications system for enterprises

Features

Total

24

82

65

features in common

24

features in common

Dialpad's unique features

  • Performance Metrics

  • Drag & Drop

  • Hotkeys

  • File Transfer

Zent.io's unique features

  • Search/Filter

  • Reporting & Statistics

  • Service Level Agreement (SLA) Management

  • Widgets

Starting from

$15

Value for money

4.4

0.4

4.0

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

Newfies-Dialer

5.0
(4)

Auto dialers for lead generation & telemarketing

Features

Total

19

64

65

features in common

19

features in common

Newfies-Dialer's unique features

  • SMS Marketing Managment

  • Surveys & Feedback

  • Contact Database

  • Dashboard

Zent.io's unique features

  • Client Portal

  • Calendar Management

  • Assignment Management

  • Alerts / Escalation

3CX

4.5
(233)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

26

79

65

features in common

26

features in common

3CX's unique features

  • Customizable Branding

  • SIP Trunking

  • Task Management

  • Offline Form

Zent.io's unique features

  • Self Service Portal

  • Calendar Management

  • Assignment Management

  • Alerts / Escalation

Starting from

350

Value for money

4.3

0.3

4.0

What users say about 3CX's value for money

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.

AR

Anonymous Reviewer

The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.

sf

shlomo f.

Ytel

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Features

Total

27

102

65

features in common

27

features in common

Ytel's unique features

  • Call Reporting

  • Status Tracking

  • Unattended Call Management

  • Contact Database

Zent.io's unique features

  • Self Service Portal

  • Knowledge Base Management

  • Email Management

  • Widgets

ChaseData CCaaS

4.8
(134)

Cloud-based call center solution for SMBs

Features

Total

32

97

65

features in common

32

features in common

ChaseData CCaaS's unique features

  • Customizable Reports

  • Performance Metrics

  • Customer Segmentation

  • Automatic Lead Distribution

Zent.io's unique features

  • Employee Management

  • Chat Transcript

  • User Management

  • Video Call Recording

Value for money

4.7

0.7

4.0

What users say about ChaseData CCaaS's value for money

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

ME

Matthew E.

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.

JJ

Jenna J.

Zadarma

3.6
(34)

Business phone system for companies of all sizes

Features

Total

20

52

65

features in common

20

features in common

Zadarma's unique features

  • Purchasing & Receiving

  • Lead Management

  • Lead Qualification

  • Contact Management

Zent.io's unique features

  • Queue Management

  • Access Controls/Permissions

  • Service Level Agreement (SLA) Management

  • Alerts / Escalation

Starting from

$5/month

Value for money

3.7

0.3

4.0

What users say about Zadarma's value for money

The price does not depend on the number of users, we are expanding rapidly and appreciate that we do not have to pay extra for each new employee.

Sergiy V.

Then you discover they have totally stupid pricing based on 10 countries that are totally unrelated and illogic. Calls from any other major coutry is extremely expensive.

PR

Pierre R.

Samespace

3.6
(15)

Communication platform for sales & helpdesk teams

Features

Total

27

61

65

features in common

27

features in common

Samespace's unique features

  • Predictive Dialer

  • Agent Interface

  • Real Time Reporting

  • Contact Management

Zent.io's unique features

  • Self Service Portal

  • Knowledge Base Management

  • Service Level Agreement (SLA) Management

  • Widgets

CloudTalk

4.6
(202)

Cloud-based call center software for sales and support teams

Features

Total

34

140

65

features in common

34

features in common

CloudTalk's unique features

  • List Management

  • Caller Profiles

  • Real Time Notifications

  • Speech-to-Text Analysis

Zent.io's unique features

  • Dashboard Creation

  • Multi-Channel Management

  • Configuration Management

  • Incident Management

Starting from

$20/month

Value for money

4.4

0.4

4.0

What users say about CloudTalk's value for money

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Julius T.

Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.

SK

Shaheryar K.

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

24

65

65

features in common

24

features in common

Freshcaller's unique features

  • Multiple Scripts

  • Scheduled Recording

  • Desktop Notifications

  • Request Assignment

Zent.io's unique features

  • Search/Filter

  • User Management

  • Service Level Agreement (SLA) Management

  • Widgets

Starting from

$15/month

Value for money

3.7

0.3

4.0

What users say about Freshcaller's value for money

It's really easy to get going for very low cost. We started off by installing the app on a cheap smartphone and were quickly able to receive calls on it (without cell service, just over WiFi!).

JW

Jax W.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

NA

Nicola A.

Noble Suite

3.9
(13)

Omnichannel contact management with compliance

Features

Total

17

36

65

features in common

17

features in common

Noble Suite's unique features

  • Text to Speech

  • Contact Management

  • Auto-Dialer

  • FCC Compliance

Zent.io's unique features

  • Image Library

  • Multi-Channel Communication

  • Template Management

  • Calendar Management

Value for money

3.4

0.6

4.0

What users say about Noble Suite's value for money

The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.

SR

Sara R.

I would recommend this dialer to anyone but I would warn of the sticker shock pricing.

PL

Paul L.

Aspect Via

4.4
(15)

Cloud contact center and workforce optimization solution

Features

Total

33

65

65

features in common

33

features in common

Aspect Via's unique features

  • Real Time Reporting

  • Campaign Management

  • Predictive Dialer

  • Employee Self Service

Zent.io's unique features

  • Workflow Configuration

  • Action Management

  • Video Call Recording

  • Access Controls/Permissions

Soon

4.6
(27)

Scheduling and collaboration tool for customer service teams

Features

Total

10

50

65

features in common

10

features in common

Soon's unique features

  • Employee Scheduling

  • Scheduling

  • Inbox Management

  • Employee Database

Zent.io's unique features

  • Forms Management

  • Quality Control

  • Case Management

  • Reporting & Statistics

ClarityTel

4.7
(7)

VoIP-based communication management solution

Features

Total

16

33

65

features in common

16

features in common

ClarityTel's unique features

  • Event Logs

  • Call Transfer

  • Activity Dashboard

  • Auto-Dialer

Zent.io's unique features

  • Template Management

  • Client Portal

  • Real-Time Chat

  • Calendar Management

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

Features

Total

26

66

65

features in common

26

features in common

HoduCC's unique features

  • Call Scheduling

  • Task Scheduling

  • Integrations Management

  • Call Tracking

Zent.io's unique features

  • Search/Filter

  • Knowledge Base Management

  • Assignment Management

  • Widgets

Starting from

$400

Value for money

4.5

0.5

4.0

What users say about HoduCC's value for money

Helps organisations to save costs and be more efficient.

VM

Vinesh M.

We use HoduCC for inbound and outbound calls and we can say it is the best value for money. Easy to set, easy to use.

AC

Adetayo C.

Ringba

5.0
(13)

Cloud-based inbound call tracking software

Features

Total

14

36

65

features in common

14

features in common

Ringba's unique features

  • Event Triggered Actions

  • Compliance Management

  • Real Time Reporting

  • Real Time Analytics

Zent.io's unique features

  • Real-Time Chat

  • Client Portal

  • Support Ticket Management

  • Calendar Management

Starting from

$99/month

Value for money

5.0

1.0

4.0

What users say about Ringba's value for money

The pricing is also great because it bundles a bunch of useful services into one package.

Asfand Y.

Ringba provided everything I needed in a beautiful, easy to understand interface with unbeatable pricing.

Syed Farid A.

CallShaper

4.9
(16)

Call center software for managing inbound and outbound calls

Features

Total

26

67

65

features in common

26

features in common

CallShaper's unique features

  • Performance Metrics

  • Quality Management

  • Integrations Management

  • Predictive Dialer

Zent.io's unique features

  • Self Service Portal

  • Access Controls/Permissions

  • Service Level Agreement (SLA) Management

  • Widgets

Value for money

4.9

0.9

4.0

What users say about CallShaper's value for money

This makes it extremely cost effective for me. The productivity is excellent, and the reporting allows me to manage my business down to the rep or media source detail so I can optimize performance.

CA

Christie A.

Which is excellent since time is literally Money.

SB

Stanley B.

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