Zent.io Features

Zent.io

Cloud omnichannel contact center software

5.0/5 (1 review)

Zent.io Feature Summary

  • Chat
  • Multichannel ticket management
  • Case management
  • Knowledge base
  • IVR/voice recognition
  • Voice mail
  • Chat transcript
  • Social media integration
  • Multichannel communication
  • Multichannel administration
  • Real time communication management
  • Multichannel workplace
  • Configuration management
  • Dashboards
  • Reporting & statistics
  • Incident management
  • Customer history
  • Customer management
  • Team management
  • Role-based permissions
  • Collaboration tools
  • Shift planning
  • Calendar management
  • Quality management
  • Forms management
  • Service management
  • Customer portal
  • Stream
  • Remote agents
  • Real time customer information
  • Multiple chat sessions
  • Chat transfer
  • Chat whispering
  • Auto greeting messages
  • Cobrowsing
  • Smart canned answers
  • Prechat form
  • Load balancing
  • Reports & KPIs
  • Customizable widgets
  • Real time messages delivery
  • Google Analytics integration
  • IVR templates
  • Voice recording
  • VoIP
  • Incoming mail management
  • Assignment management
  • Categorization
  • Search functionality
  • User management
  • Image, audio, asset library
  • Access control
  • Action management
  • Prioritizing
  • CRM integration

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (137 other apps)
Activity Dashboard (59 other apps)
Automatic Notifications (62 other apps)
CRM Integration (54 other apps)
Chat (136 other apps)
Contact History (54 other apps)
Customizable Branding (56 other apps)
Email Integration (61 other apps)
Instant Messaging (70 other apps)
Knowledge Base (84 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (59 other apps)
Prioritizing (53 other apps)
Real Time Monitoring (48 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (57 other apps)
Surveys & Feedback (59 other apps)
Third Party Integration (70 other apps)
Ticket Management (50 other apps)
Workflow Management (47 other apps)

Competitor Feature Comparison

Zent.io Feature Reviews

1 reviewers had the following to say about Zent.io's features:

amir KOUKI

Good cloud plateforme

2016-11-04

Graphics are good Touch IBR is easy to use.

Pros

Easy using interface

Cons

Story module

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Zent.io

No

Source: Capterra
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