Zent.io Features

Zent.io

Cloud omnichannel contact center software

5.0/5 (1 review)

Zent.io Feature Summary

  • Multichannel workplace
  • Service management
  • Stream
  • Remote agents
  • Multiple chat sessions
  • Chat transfer
  • Chat whispering
  • Auto greeting messages
  • Cobrowsing
  • Smart canned answers
  • Prechat form
  • Load balancing
  • Reports & KPIs
  • Real time messages delivery
  • VoIP
  • Incoming mail management
  • Action management
  • Assignment management
  • Calendar management
  • Customer portal
  • Real time communication management
  • Configuration management
  • CRM integration
  • Customer history
  • Team management
  • Forms management
  • Image, audio, asset library
  • Incident management
  • Multichannel communication
  • Multichannel administration
  • Shift planning
  • Quality management
  • Real time customer information
  • Search functionality
  • Social media integration
  • IVR templates
  • Google Analytics integration
  • Voice mail
  • Prioritizing
  • Case management
  • Chat
  • Knowledge base
  • Role-based permissions
  • Multichannel ticket management
  • Categorization
  • Dashboards
  • Voice recording
  • IVR/voice recognition
  • Reporting & statistics
  • Access control
  • Customizable widgets
  • Collaboration tools
  • Chat transcript
  • User management
  • Customer management

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

Zent.io Feature Reviews

1 reviewers had the following to say about Zent.io's features:

amir KOUKI

Good cloud plateforme

2016-11-04

Graphics are good Touch IBR is easy to use.

Pros

Easy using interface

Cons

Story module

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Zent.io

No

Source: Capterra
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