Zent.io Features

Zent.io

Cloud omnichannel contact center software

5.0/5 (1 review)

Zent.io Feature Summary

  • Multichannel workplace
  • Service management
  • Stream
  • Remote agents
  • Multiple chat sessions
  • Chat transfer
  • Chat whispering
  • Auto greeting messages
  • Cobrowsing
  • Smart canned answers
  • Prechat form
  • Load balancing
  • Reports & KPIs
  • Real time messages delivery
  • VoIP
  • Incoming mail management
  • Action management
  • Assignment management
  • Calendar management
  • Customer portal
  • Real time communication management
  • Configuration management
  • CRM integration
  • Customer history
  • Team management
  • Forms management
  • Image, audio, asset library
  • Incident management
  • Multichannel communication
  • Multichannel administration
  • Shift planning
  • Quality management
  • Real time customer information
  • Search functionality
  • Social media integration
  • IVR templates
  • Google Analytics integration
  • Voice mail
  • Prioritizing
  • Case management
  • Chat
  • Knowledge base
  • Role-based permissions
  • Multichannel ticket management
  • Categorization
  • Dashboards
  • Voice recording
  • IVR/voice recognition
  • Reporting & statistics
  • Access control
  • Customizable widgets
  • Collaboration tools
  • Chat transcript
  • User management
  • Customer management

Competitor Feature Comparison

API
Access Control
Action Management
Activity Dashboard
Alerts / Escalation
Analytics
Assignment Management
CRM Integration
Calendar Management
Call Center Management
Campaign Management
Case Management
Categorization
Chat
Chat Transcript
Client Management
Client Portal
Collaboration Tools
Communication Management
Configuration Management
Customer History
Dashboard Creation
Drag & Drop Interface
Employee Management
Escalation Management
Forms Management
IVR / Voice Recognition
Image Library
Incident Management
Knowledge Base Management
Multi-Channel Communication
Multi-Channel Management
Performance Metrics
Planning Tools
Prioritizing
Projections
Quality Control
Real Time Data
Reporting & Statistics
Role-Based Permissions
Search Functionality
Self Service Portal
Social Media Integration
Support Ticket Management
Template Management
Third Party Integration
User Management
Video Call Recording
Voice Mail
Widgets
Workflow Management
Learn moreCompare App
API
Access Control
Action Management
Activity Dashboard
Alerts / Escalation
Analytics
Assignment Management
CRM Integration
Calendar Management
Call Center Management
Campaign Management
Case Management
Categorization
Chat
Chat Transcript
Client Management
Client Portal
Collaboration Tools
Communication Management
Configuration Management
Customer History
Dashboard Creation
Drag & Drop Interface
Employee Management
Escalation Management
Forms Management
IVR / Voice Recognition
Image Library
Incident Management
Knowledge Base Management
Multi-Channel Communication
Multi-Channel Management
Performance Metrics
Planning Tools
Prioritizing
Projections
Quality Control
Real Time Data
Reporting & Statistics
Role-Based Permissions
Search Functionality
Self Service Portal
Social Media Integration
Support Ticket Management
Template Management
Third Party Integration
User Management
Video Call Recording
Voice Mail
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Action Management
Activity Dashboard
Alerts / Escalation
Analytics
Assignment Management
CRM Integration
Calendar Management
Call Center Management
Campaign Management
Case Management
Categorization
Chat
Chat Transcript
Client Management
Client Portal
Collaboration Tools
Communication Management
Configuration Management
Customer History
Dashboard Creation
Drag & Drop Interface
Employee Management
Escalation Management
Forms Management
IVR / Voice Recognition
Image Library
Incident Management
Knowledge Base Management
Multi-Channel Communication
Multi-Channel Management
Performance Metrics
Planning Tools
Prioritizing
Projections
Quality Control
Real Time Data
Reporting & Statistics
Role-Based Permissions
Search Functionality
Self Service Portal
Social Media Integration
Support Ticket Management
Template Management
Third Party Integration
User Management
Video Call Recording
Voice Mail
Widgets
Workflow Management
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Zent.io Feature Reviews

1 reviewers had the following to say about Zent.io's features:

amir KOUKI

Good cloud plateforme

2016-11-04

Graphics are good Touch IBR is easy to use.

Pros

Easy using interface

Cons

Story module

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Zent.io

No

Source: Capterra
Helpful?   Yes   No
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