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Build interactive decision trees that guide your teams.

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Zingtree Features

Features Summary

Functionality

4.2

/5

96

Total features

54

10 categories

Zingtree features

"What If" Scenarios
API
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Application Management
Appointment Management
Appointment Scheduling

Common features of Business Process Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Audit Management
Audit Trail

Price starts from

0

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

96

Price starts from

0

Total Features

54

Unique features

  • Online Forms

  • Process Modeling & Designing

  • Data Analysis Tools

  • "What If" Scenarios

Functionality

4.4

/5

3.9K

Price starts from

55

/user

Per month

Total Features

182

Features in Common

36

Unique features

  • Issue Tracking

  • Customer History

  • Data Import/Export

  • Personalization

Functionality

4.5

/5

2.1K

Price starts from

14

/user

Per month

Total Features

158

Features in Common

39

Unique features

  • Personalization

  • Cataloging/Categorization

  • Video Support

  • Transcripts/Chat History

Common Zingtree comparisons

Zingtree logo
Zendesk Suite logo
ZingtreevsZendesk Suite

Reviewers who mentioned features said:

DF
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David F.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Software - Amazing Time Saver

Reviewed 6 years ago

Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software.

Pros

This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.

Cons

The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.

EC
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Ena C.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Support Team behind the product, really listens to users

Reviewed 6 years ago

one of the only softwares out there to help our situation, and overall great product

Pros

The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.

Cons

There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.

MP
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Micah P.

Automotive, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A powerful decision tree tool with a slight learning curve.

Reviewed 5 years ago

Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency.

Pros

The feedback function was immensely useful when we were performing beta test runs before implementing it to our entire team and continues to be useful live. We're able to make fixes to errors and update information quickly with feedback from the team! You are also able to quickly jump between scripts as needed.

Cons

Not entirely a fault on Zingtree as it is likely ideal for call scripts, we've been using it for documentation processing decisions as we saw potential in the program's ability to handle this. The tree mapping can quickly get clunky with more information and it's an extra effort to navigate, pull and organize data. We'd love to see Zingtree expand to have more data focused functions.

BW
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Beka W.

Insurance, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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We use Zingtree to manage the steps and script of a multi-step direct marketing campaign.

Reviewed 6 years ago

The ability to build and manage the steps and scripting of a huge campaign while preserving a simple end-user experience has greatly improved the organization and efficiency or our direct marketing efforts.

Pros

The end user experience is great. We use the Zingtree publishing link for an employee to easily navigate to what he needs in a very complicated decision tree.

Cons

We would love easier options for importing from our CRM so the merge fields could be easily populated.

SV
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Sabriena V.

Security and Investigations, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great experience! It's super affordable and works great!

Reviewed 6 years ago
Pros

I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.

Cons

It's super tedious to edit when you get tons of nodes. It's complicated to update and find one thing if your tree is massive.

TB
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Tim B.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A standout product that does exactly what it claims to

Reviewed 6 years ago
Pros

The clean look and feel as well as the ease of use. This product and the reporting are fantastic. Keep up the good work.

Cons

Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.

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Amber L.

Telecommunications,

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Product of it's Kind

Reviewed 6 years ago

Automation - time is money, and Zingtree saves me a lot of time!

Pros

Once you start digging in, you see that the possibilities are open-ended. There are several tutorials that provide a full walk-through, but in many scenarios, they're just a starting point if you start thinking out of the box. I think one of the major pros is that the staff is very receptive to user input. Often if you're trying to find a way to make something work, they'll either help you or include it on the next release.

Cons

There's a bit of a learning curve, but compared to similar services, I wouldn't let it deter you from using it.

KA
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Kaylyn A.

Financial Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Very helpful once you get it up and running but development takes time

Reviewed 6 years ago

A step-by-step instructional resource for employees

Pros

It is responsive and easy to use on the agent side, no server issues so far, offers great platform to build instructional guides for employees.

Cons

Development was difficult at first but after time it is manageable. Editing can get a little tricky especially in design mode.

EF
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Emanuela F.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very helpful tool to ensure consistency across customer experience

Reviewed 6 years ago

consistency of our users verification process which was previously completely based on tribal knowledge

Pros

guides agents to make the correct decision, consistent customer experience, enforces processes and policies

Cons

1. not very clear reporting 2. would love to be able to customize more what agents see 3. would be great to be able to have different trees for different teams instead of having to create a tree of the trees for agents to select the right path depending on their role

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Verified reviewer

Legal Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Quick, efficient, great training tool. Downside is it can be sometime glitch y.

Reviewed 6 years ago

Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Pros

Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Cons

It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

DS
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Doug S.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Positive from every perspective!

Reviewed 6 years ago
Pros

Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization.

Cons

Honestly, cannot think of one. Each time I `think that feature would be nice to have, the team points me to the solution.

RG
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Rachelle G.

Executive Office, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very easy to set up. I wish there were a few more features.

Reviewed 6 years ago
Pros

I like how easy it is to set up new trees. There are also a lot of customizable settings. When employees are added to the zingtree admin list, it is easy for them to also figure out how to use the system. When changes need to be made, it is easy to do so and changes are reflected immediately.

Cons

Setting up training simulations is not easy. Wish there were more options for multiple choice and scoring. I do not like how only one user can be signed in at a time.

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Brooke P.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zingtree was just what we needed for our call center to troubleshoot!

Reviewed 6 years ago

Easy to use, easily customizable, great for new hires and scripting alike!

Pros

Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

Cons

Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!

FL
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Fran L.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very easy to set up and edit

Reviewed 6 years ago
Pros

I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Cons

Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition

Vendor response

Hi Fran - Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven. Please reach out to me at bill@zingtree.com if you'd like to share your ideas. Thanks, Bill Dettering Zingtree https://zingtree.com

RW
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Ryan W.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great tool for helping our customers

Reviewed 6 years ago

We were able to automate the debugging some of the most difficult issues we face with our customers.

Pros

I love the flexibility of how you are able to put all kinds of data/images/videos into the steps you present. The drag and drop tool for building out the flows is quite nice too. It can be a bit clunky from time to time, but overall it helps out great.

Cons

I wish the intercom integration worked a little better. I don't really think I've ever been able to successfully make it function for us, but i may not have been doing something right. This also ties into the hosting options, which while it works, was a little clunky to set up too. Overall though we love the tool and its saved us lots of time

EG
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Eliot G.

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great training tool for customer service.

Reviewed 6 years ago
Pros

I started to kick the program around to see how it worked. The setup was so easy that within 3 hours I had built out a substantial training tool that covered 99% of all decision tree items involved in servicing customers. What made this extremely easy to use was that I could easily identify decisions that ended up with incomplete endings. All of our employees now use this to train before engaging with live customers

Cons

As a high volume call center, this slowed down our existing agent productivity. We only use it for training and during the probationary period when learning and precision of message is more important that quantity.

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Verified reviewer

Internet, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Responsive vendor, industry standards, some integration hiccups

Reviewed 6 years ago

Scalability, ease of editing frequently changing processes, and granular data capture lost with previous solution.

Pros

Easy to use and understand, train new authors on, make accessible to our agents, etc. Scalable, nice UI, good data gathering, and thus far no downtime at all.

Cons

Sometimes user innovation is stiffled by an approach to Zendesk integration that is rather rigid. For example, surfacing different categories of decision trees required a simple but customer implementation for me team. Also, some bugs have taken a very long time to mitigate in our implementation and team at Zingtree doesn't have a secure approach for resolving this short of access to our implementation

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Verified reviewer

Outsourcing/Offshoring, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Efficient and easy to use

Reviewed 6 years ago
Pros

ZingTree has helped us to calibrate our call flow and helped our staff to identify the correct info to be provided to our customers.

Cons

It takes some time to load the zingtree agent scripting. History won't give you the details of the info you've entered at the end of the path.

KS
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Kevin S.

Consumer Goods, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very functional automated troubleshooting

Reviewed 6 years ago
Pros

Allows easy customization with videos, pictures, and links. Customers can assist themselves without needing to use a contact form.

Cons

-Gets very messy and convoluted with large trees -Reports could be better set up to provide tracking and session information

tc
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tracy c.

Internet, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Used Zingtree to aid temp workers during a busy time of the year

Reviewed 6 years ago

Helped during the busy part of the year when we had a lot of brand new people

Pros

It is great for people who know how to follow flow charts. Nice user interface! The flexibility in creation of flow charts is very nice. Good for an environment with many users

Cons

If the steps are not written out clearly, it is easy for new employees to get lost. Note really a problem in zingtree, but rather a user error ;)

PY
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PC Y.

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Setup was ok, Reporting was confusing.

Reviewed 6 years ago
Pros

I thing I like the most was the choose-your-own-adventure way our customers could use the software.

Cons

The setup was was very difficult especially if the tree had a lot of nodes. Reporting was confusing and it was very difficult to delete test runs or runs per IP easily. Manually doing it 1-by-1 was a chore.

Vendor response

For test runs, we recommend using the "push live" feature. This may not have been available when you first onboarded. Essentially, Zingtree maintains a "development" and a "live" version of a tree. You test against the development version, and then "push" the live version out to your end users. The two versions maintain separate reporting.

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Verified reviewer

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bill from ZingTree was a wonderful person to work with.

Reviewed 6 years ago

Company has been more effective in the troubleshooting aspect of ZingTree!

Pros

Easy to use, easily integratable with ZenDesk and other software. Has helped the company expand with troubleshooting processes.

Cons

More API options would be nice, not just email node support. Also, having multiple people using the same tree sometimes resulted in an error when generating nodes at the same time.

NS
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Nate S.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool, CSR was a fantastic contact to answer all of the questions we had.

Reviewed 6 years ago

There are a lot of great benefits to this software, from building a system to interacting with the APIs.

Pros

Usability and great knowledge base if we needed anything small-scale. I like the different ways to create trees, it gives it flexibility.

Cons

Unfortunately, the user interface is not the most friendly to use. It has very limited API integration at this point in time.

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Verified reviewer

Automotive, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Basic, but Effective

Reviewed 6 years ago

Great for call centers and easy to use in terms of getting new employees off the ground and going.

Pros

Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out. It is good for training purposes as well as remaining functional on a day to day basis. Something my company desperately needs.

Cons

The only real con of Zingtree I can think of in terms of software is the simplicity of it for supervisors. I often see my team wishing there was more they could do with Zingtree, but it does what it is essentially supposed to do. I also wish it had a better navigation bar to help narrow searches.

WV
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Warren V.

Law Practice, 201-500 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Abrupt service changes

Reviewed 3 months ago

Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering.

Pros

Enabled us to embed a simple decision tree into our website.

Cons

Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste.