This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Learn why GetApp is free

ZIWO

API Based cloud contact center software with CRM Integration

see alternatives

ZIWO Reviews

Reviews summary

Pros

All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.

Janine O.

Read the full review
Brilliant service, easy to use, great customer service team on board also to help you.

Rebecca R.

Read the full review
Easy to maintain and to administrate. In general the quality is very good.

Yazan A.

Read the full review

Cons

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

Ali A.

Read the full review
Does not show the number on an incoming call so cannot confirm client details. Cuts out the internet on home server.

Alfie F.

Read the full review
Sometimes the difficulty when trying to login.

Anonymous Reviewer

Read the full review

Overall rating

4.6

(33)

5

4

3

2

1

20

13

0

0

0

100%
positive reviews
100%
would recommend this app

Filter reviews by


Overall rating


Company size


Industry


Time used


33 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Amazing software

Reviewed a year ago

Perfect software

Pros

User friendly reports and customer service

Cons

After the last update there is no issues with the software

Vendor response

Thanks you so much

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ZIWO review

Reviewed a year ago

We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Pros

Having a mobile app for admins. Easy GUI. Great customer support.

Cons

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Vendor response

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Aswat

Reviewed 9 months ago

Nil

Pros

Great software, works out perfectly for me.

Cons

There is a delay of 2-4 seconds on a call.

Vendor response

Great Muhammed. Happy to assist you in your work !

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Review

Reviewed 4 months ago

Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends

Pros

Easy Integration, easy to use, agents, find it easy to use

Cons

It was a smooth Integration, didnt face any issue

Vendor response

Thanks khalid for your kind words

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ZIWO

Reviewed 6 months ago

we are able to assist our customers effectively and in a timely manner.

Pros

- The software is modern and user friendly. - l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in. - the ability to track all the calls that are recorded easily.

Cons

nothing at the moment, the software is easy to use.

Vendor response

Thank you so much for your kind words !

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

online calling feature for your needs! work from home and all you name it!

Reviewed 10 months ago

the online calling has been helpful for us to cater with our agents in order to cover all calls that is being received on our side, there is no need to get a separate line for each agent, just one line to support it. all in all, we enjoyed the service, the customer service and the team assistance on us has been superb!

Pros

in line with this pandemic, the roaming calling feature has been a helpful option for us to be able to work even at home. this has helped us to keep the business running while maintaining support for our customers.

Cons

not sure if its because of our system, but i wish we can have the feature to save the number of customers, either label them from which category or department

Vendor response

Thanks Janine. Appreciate it

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

I recommended this software

Reviewed 6 months ago
Pros

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Cons

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

Vendor response

Thank you so much Ahlam!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great product

Reviewed 5 months ago
Pros

Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us.. Ziwo supports integration with the most popular ticketing system which is great! They have a really responsive and professional customers support team which can cater to you need almost instantaneously.

Cons

The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template

Vendor response

Thanks Vrushabh. Appreciate it

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Providing excellent CS

Reviewed 5 months ago
Pros

Easy to use Full of needed details Excellent analytical reports provided Excellent team monitoring KPI

Cons

APP has some glitches and not working properly Transfer calls to another agent through Browser version is not available Reports dashboards need to be more clear and personalize

Vendor response

Thanks Alaa

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ziwo app

Reviewed 6 months ago
Pros

easy to use ,followed by the administrators to keep it improved

Cons

nothing , I wish if I can use it in personal calls as well if it can be used to dial numbers all over the world not only inside UAE

Vendor response

Thanks Rayan. Appreciate your kind words

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Requires little enhancements

Reviewed a year ago

Support has to be enhanced more

Pros

Easy to maintain and to administrate. in general the quality is very good.

Cons

some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.

Vendor response

Thank You Yazan !

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Cold calling agent

Reviewed a year ago

Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business

Pros

This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

Cons

I am addicted to it, this will just doesn't hang any of the time.

Vendor response

Thanks a lot Hyder

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

User friendly

Reviewed a year ago
Pros

I find it Ziwo very user friendly. It works fast, easy to use, helps me to do multi tasking, voice is loud & clear, Connects very fast, features are very use full and really help me lot in my business. I will highly recommend this product to use!

Cons

There is nothing which I don't like about Ziwo.

Vendor response

Thanks Sunil from Team Ziwo !

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

Good features

Reviewed a year ago

Great.

Pros

Easy to use. Voice is clear and crisp. Very User friendly.

Cons

Sometimes it echoes and there is a time gap.

Vendor response

That is great ! Thank you

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

easy to use , simple and efficient

Reviewed a year ago
Pros

This software is so good , efficient and simple to use .

Cons

not really . all is alright with this software

Vendor response

Thanks a lot Bhavesh. Appreciate it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ZIWO ASWAT

Reviewed a year ago

I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls

Pros

ZIWO is super fast and very easy to use!

Cons

the software lags sometimes for 30 secs

Vendor response

Thanks A lot Abdullah from Team Ziwo

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Overall Performance

Reviewed a year ago

100% astounding!

Pros

It was very helpful as I can always check and do my Manpower Analysis without working on it manually. It will just give you buttons to click and wolah! You will see daily, weekly and monthly report even yearly report as well. Awesome!

Cons

You should also work on including ACW on it. But still good job for the Team.

Vendor response

Thanks Emmanuel ! Appreciate your kind words

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Very efficent

Reviewed a year ago
Pros

Hold features, warm transfers and seeing the call history in detail.

Cons

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

Vendor response

Really Appreciate your kind words. Thank you

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Good

Reviewed 6 months ago
Pros

Support Quick response where needed. Salute to that

Cons

More features and more roles across the software

Vendor response

Thanks Ahmad!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

User friendly

Reviewed a year ago

Good

Pros

it's multiple features is quite impressive

Cons

it sometimes get hanged and has to be refreshed

Vendor response

Appreciate your words Pawan!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Accessibility!

Reviewed a year ago
Pros

The ease of use and accessibility of the software is great

Cons

There's a usual bug which technically ruins the operations, otherwise all good

Vendor response

Thanks a lot. We really appreciate it

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

User Friendly

Reviewed 7 months ago
Pros

Easy to Use Does not take long to learn Quick to load Immediate access to call recordings Easy to access all necessary stats Bug and issue free to date

Cons

Does not show the number on an incoming call so cannot confirm client details Cuts out the internet on home server

Vendor response

Thanks for your feedback Alfie

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

It is convenient for us.

Reviewed 6 months ago

Satisfied so far and will add a new agent.

Pros

Overall control of our phone calls and employees. The ability to revise and make a better version of our work.

Cons

nothing in general but wish to pay less even that it's price is fare.

Vendor response

Thanks so much Abdallah!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great feature

Reviewed 9 months ago

Brilliant service, easy to use, great customer service team on board also to help you. Highly recommend!!!

Pros

Easy to use - good interface, clear buttons and icons

Cons

That you cant copy and paste easily - or even click on a number in another window and have the application open directly

Vendor response

Thanks Rebecca!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Awesome Software

Reviewed a year ago
Pros

The idea of being able to call anyone from anywhere is the most amazing. The dashboard also is easy to understand.

Cons

That we can't change access from agent to another role and vise versa. Need to delete and re-create with another role.

Vendor response

Thanks Steven. Appreciate it

page 1 of 2

Select your country

10+ YEARS RECOMMENDING SOFTWARE

Ā© 2010-2021 GetApp. All Rights Reserved.
GetAppĀ® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.