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Zoho Assist vs HelpOnClick Comparison

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Overview

Category Leaders

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly...

HelpOnClick software helps website owners increase sales and improve customer service providing timely online help to their customers.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

7.20

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

359

132

24

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

5

4

3

2

1

7

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.

Ricky I.

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

vJ

vijya J.

The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.

KB

Keith B.

Pros

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

I really appreciate this tool and even more when I see that customers love it too.

NL

Nancy L.

Cons

It not so much that i would abandon the platform but is a bit annoying.

SM

Sheldon M.

I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.

AO

ADAM O.

I am struggling to think of any cons for this software, especially at this price point.

AG

Alan G.

Cons

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.

Jarad P.

It does not work well with Google chrome...I can only use it with Edge...I prefer Google.

NL

Nancy L.

Their customer service is very slow to respond, if they respond at all. Trying to live chat with them takes forever, which is bad when you are selling a live chat solution.

Ronda M.

  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features22
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Diagnostic Tools
  • Email Management
  • Engagement Tracking
  • File Sharing
  • File Transfer
  • Geotargeting
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multiple User Accounts
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Remote Update / Installation
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Social Media Integration
  • Summary Reports
  • Surveys & Feedback
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Unattended Access
  • Video Chat
  • Virtual Assistant
  • Website Visitor Tracking
  • Total features36
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Diagnostic Tools
  • Email Management
  • Engagement Tracking
  • File Sharing
  • File Transfer
  • Geotargeting
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multiple User Accounts
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Remote Update / Installation
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Social Media Integration
  • Summary Reports
  • Surveys & Feedback
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Unattended Access
  • Video Chat
  • Virtual Assistant
  • Website Visitor Tracking

Integrations

  • Total integrations16
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations27
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM