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Overview
Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly...
NinjaOne is the world's easiest-to-use unified IT operations platform. IT leaders use Ninja to maintain infrastructure, manage...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
12
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
3
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
Ricky I.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
Pros
The patch management works great, clients feel confident that we are proactive with important security updates.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Cons
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
Michael R.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
I am struggling to think of any cons for this software, especially at this price point.
Cons
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
Key features
- Total features28
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- CPU Monitoring
- Change Management
- Chat/Messaging
- Client Portal
- Cloud Backup
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Workflow
- Configuration Management
- Continuous Monitoring
- Credential Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Storage
- Documentation Management
- Email Alerts
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Event Logs
- FTP Monitoring
- File Sharing
- File Transfer
- For MSPs
- For Websites
- For the IT sector
- Full Backup
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Image Creation
- Image Deployment
- Incident Management
- Incremental Backup
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Local Server Options
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Performance Monitoring
- Policy Management
- Prioritization
- Problem Management
- Process/Workflow Automation
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Alerts
- Real-time Updates
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Server Options
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Auditing
- Security Management
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Third Party Integrations
- Threat Intelligence
- Threat Response
- Threshold Alerts
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- VM Backup
- Video Chat
- Virtual Machine Monitoring
- Vulnerability Management
- Vulnerability Scanning
- Web Access/Restoration
- Web Threat Management
- Web Traffic Reporting
- Whitelisting/Blacklisting
- Workflow Configuration
- Workflow Management
- Total features180
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- CPU Monitoring
- Change Management
- Chat/Messaging
- Client Portal
- Cloud Backup
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Workflow
- Configuration Management
- Continuous Monitoring
- Credential Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Storage
- Documentation Management
- Email Alerts
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Event Logs
- FTP Monitoring
- File Sharing
- File Transfer
- For MSPs
- For Websites
- For the IT sector
- Full Backup
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Image Creation
- Image Deployment
- Incident Management
- Incremental Backup
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Local Server Options
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Performance Monitoring
- Policy Management
- Prioritization
- Problem Management
- Process/Workflow Automation
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Alerts
- Real-time Updates
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Server Options
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Auditing
- Security Management
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Third Party Integrations
- Threat Intelligence
- Threat Response
- Threshold Alerts
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- VM Backup
- Video Chat
- Virtual Machine Monitoring
- Vulnerability Management
- Vulnerability Scanning
- Web Access/Restoration
- Web Threat Management
- Web Traffic Reporting
- Whitelisting/Blacklisting
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations16
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations39
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
User reviews that mention these apps
BO
Brian O.
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.
Pros
First is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.
Cons
The only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well.
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