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Instant Remote Support. Unattended Remote Access.
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Recommended
Alan Z.
Government Administration, 1-10 employees
Used daily for 6-12 months
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Simply amazing. Technical support distinguishes products especially in today's primarily e-mail only, no phone support environment. Questions were responded to quickly, coherently and on point. Only one exchange was needed to clarify any issues that arose. The software works perfectly and the ability to use dual factor authentication for all users added a nice and highly-beneficial security benefit.
Easy, secure remote access. This is especially critical given the need/desire for our office's employees to work remotely due to Covid-19.
The biggest current drawback (and distinction from Teamviewer) is the lack of a VPN function in Zoho. Zoho has it's own file sharing capabilities but the presence and ease of sharing files within a VPN structure would be nice. It was conveyed they're working on this feature for a future release (release date was not provided).
Ramon G.
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
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Excelent to remote access and assistance.
I have some difficult to use privilleged access in remote access.