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Zoho Desk vs HelpDesk Comparison
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Overview
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features...
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
14
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
29
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
KB
Keith B.
CS
Cherrelle S.
AR
Anonymous Reviewer
Pros
Vanessa D.
Maryna N.
MN
Madde N.
Cons
Kassy C.
Matthew H.
BD
Ben D.
Cons
NN
Nandy N.
NH
Nicholas H.
SB
Subrena B.
Key features
- Total features143
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Batch Communications
- Billing & Invoicing
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Canned Responses
- Case Management
- Cataloging/Categorization
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Complaint Monitoring
- Configurable Workflow
- Contact Database
- Content Management
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions / Forums
- Document Management
- Document Storage
- Email Management
- Email Templates
- Employee Management
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recurring Issues
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Video Support
- Virtual Assistant
- Visual Analytics
- VoIP Connection
- Widgets
- Workflow Configuration
- Workflow Management
- Total features55
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Batch Communications
- Billing & Invoicing
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Canned Responses
- Case Management
- Cataloging/Categorization
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Complaint Monitoring
- Configurable Workflow
- Contact Database
- Content Management
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions / Forums
- Document Management
- Document Storage
- Email Management
- Email Templates
- Employee Management
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recurring Issues
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Video Support
- Virtual Assistant
- Visual Analytics
- VoIP Connection
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
Alternatives
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User reviews that mention these apps
David B.
Computer Networking, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
Monitoring Helpdesk Calls
The software allows the staff to keep on top off all there work with a managerial aspect. The monitoring allow staff to keep within there KPI and we can maintain our stats. No really much more to say just puting this down to make up the number of word required to fill in the Box.
No really any bad point that have seen at the moment so it does what its suppose so as a company we are more than happy with the product so far
Amrish P.
Computer Software, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
We could manage our helpdesk
The software Zoho-desk has the best pricing compared to all the other softwares of helpdesk like frontapp, zendesk etc
No cons were added to this review
Sharanya R.
Computer Software, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
I saw the Helpdesk webinar i Like the way the helpdesk works and want to experience it. Using trail version
Merge option . Agent collision detection
No cons were added to this review
David L.
Information Technology and Services, self-employed
Review source
Share this review:
Zoho Desk
Starting new entreprise, Zoho Desk was just perfect for me and my actual revenu.
a all in one helpdesk support application
Very intuitive application, I recommend. Zoho Desk was just perfect for me and my actual revenu, Zoho Desk option can grow with my revenu and my client number . The Ticket management and DashBoard are very intuitive, easy to use. The mobile Apps let me know everywhere during my day if someone need support. The portal are very easy to use for the client.
The only cons actually it about the portal cutomization the logo circle box. and the fact that i not find the way to integrate zoho invoice to the client portal.
Francis B.
Security and Investigations, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Help me a lot for my helpdesk department.
Tickets module is the most valuable part of this application that i use with my partners and get a lot of easy job.
Inventory options i really dont need that part of the application, but that is a different opinion from others mates.