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Zoho Voice Logo

Cloud-based business phone for SMB sales and support teams

(5)

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Zoho Voice Features

Features Summary

Functionality

3.0

/5

5

Total features

97

14 categories

Zoho Voice features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Archiving & Retention

Common features of Sales Enablement software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Calendar Management
Campaign Management

Price starts from

34

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.0

/5

5

Price starts from

34

/user

Per month

Total Features

97

Unique features

  • Customizable Caller ID

  • Agent Interface

  • Ring Groups

  • SMS Marketing

Functionality

4.4

/5

3.9K

Price starts from

55

/user

Per month

Total Features

182

Features in Common

53

Unique features

  • Issue Auditing

  • Document Storage

  • Content Management

  • Service Reporting

Functionality

4.5

/5

2.1K

Price starts from

14

/user

Per month

Total Features

158

Features in Common

50

Unique features

  • Workflow Management

  • Rules-Based Workflow

  • Personalization

  • Forms Management

Common Zoho Voice comparisons

Zoho Voice logo
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Zoho VoicevsAircall
Zoho Voice logo
Squaretalk logo
Zoho VoicevsSquaretalk
Zoho Voice logo
3CX logo
Zoho Voicevs3CX

Reviewers who mentioned features said:

CB
AvatarImg

Chris B.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Call

Reviewed 8 months ago

We mostly use Zoho for international calls.

Pros

Calling information can be recorded when you are talking to customers then record information can be used for reference and reporting.

Cons

Easy to upload contacts in the database for zoho voice and work effectively when using online calls.

NJ
AvatarImg

Nalika J.

Insurance, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Phone Telephony

Reviewed 2 years ago

The customer service agents are easy to reach and ready to assist

Pros

The price was good for our budget and the features were overall what we were looking for

Cons

At this time they are not able to send out mass SMS or receive MMS texts

JW
AvatarImg

John W.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Failure to rise to expectations

Reviewed 7 months ago

Terrible system; terrible support; not ready for prime time. Good concept; very poor execution.

Pros

Nothing, it is just not competitive with Ring Central, Ooma, Twilio, etc.

Cons

Very undependable; dropped calls; SMS feature is very primitive; very poor integration with desk phones; the softphone settings in Z-dialer have to be reset everytime you use it; very poor system