Zendesk Chat Pricing Plan & Cost Guide

Zendesk Chat

Live chat software for SMBs and Enterprises

4.42/5 (65 reviews)

Zendesk Chat Pricing

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

LITE PLAN: Comes absolutely free with 1 agent and 1 concurrent chat.

BASIC PLAN: $14 per agent/month, unlimited chats and other features.

ADVANCED PLAN: $25 per agent/month, unlimited chats and features.

PREMIUM PLAN: $55 per agent/ month, unlimited chats and features.

DISCOUNT:
20% for 1 year subscription
30% for 2 year subscription

Competitors Pricing

Freshchat

Starting from: $19.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

QwikDial

Starting from: $0.06/month
Pricing model: Freemium, One-time License, Subscription

ChaseData

Starting from: $89.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does Zendesk Chat compare with other Customer Service & Support apps?

Subscription plan?

Zendesk Chat



98% of apps offer a
subscription plan

Free trial?

Zendesk Chat



87% of apps have a
free trial

Freemium plan?

Zendesk Chat



30% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month

Please note: For comparison purposes the price for Zendesk Chat has been scaled monthly. Actual price is $/per year




Zendesk Chat Pricing Reviews

Pros
  • Works Great
  • No pros compare to other free chat apps, there are few free chat app that has more features and are free
  • We really love the features and the UI of the admin page. It comes with analytics that really helps creating new goals.
  • We shopped around a ton for different solutions and Zendesk Chat is by far the best deal when it comes to chat widgets.
Cons
  • I wish the widget's appearance were able to be customized a little more.
  • Wish I could have two conversations at once, which isn't possible on the free version.
  • I was hoping for a couple features that were more "wish list" items than "must-haves," so I can't complain.
  • It is too expensive, there are some better alternatives wich are free, that have more features that makes chatting more easy
93%
recommended this to a friend or a colleague

16 reviewers had the following to say about Zendesk Chat's pricing:

xavi fernandez

Clean and practical

Used weekly for 1-2 years
Reviewed 2018-03-06
Review Source: Capterra

Costumer serviceIt's a really good tool if you have a small company and the free version is enough if you have low traffic on your website.

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Zendesk Chat

Live chat software for SMBs and Enterprises

Jonathan Roach

The chat box for typing is covered by random loading or waiting messages.

Used daily for 2+ years
Reviewed 2018-05-19
Review Source: Software Advice

Someone's cheap idea of importing chat into games and programs, Needs some real coders to either implement it or fix the codeing.chat box loads, It seems to be inexpensive. I love the fact that they force you to write 100 characters trying to make their product look good when it clearly has faults

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Zendesk Chat

Live chat software for SMBs and Enterprises

Andrew Thomas

Best Value

Reviewed 2015-03-24
Review Source: GetApp

We use the free version of Zopim and have been very pleased with it so far. I do not know of any other chat service that provides the same level of features at a free or affordable price.

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Zendesk Chat

Live chat software for SMBs and Enterprises

aaron jaro

I recommend this app for other businesses. It has a lot of features included.

Used daily for 6-12 months
Reviewed 2017-09-12
Review Source: Capterra

We really love the features and the UI of the admin page. It comes with analytics that really helps creating new goals.

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Zendesk Chat

Live chat software for SMBs and Enterprises

Andreas Teufl

Wideley Used but better alterantives are available

Reviewed 2017-04-12
Review Source: Capterra

Zendesk Chat is a proper tool for customer engagement, it is not the easiest to use and not the cheapest on the market but for scaling the best option.

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Zendesk Chat

Live chat software for SMBs and Enterprises

Tiago Gouvêa

The simple chat

Reviewed 2016-11-17
Review Source: Capterra

Simple to use, lower price and meets the promises. The chat interface could be better, but it open in any browser and device, and it's the best.

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Zendesk Chat

Live chat software for SMBs and Enterprises

Gavin Green

Great Chat

Reviewed 2016-10-03
Review Source: Capterra

Lots of good features and the look of the chat box is very stylish and modern. Some features can still be added to make the price worth it.

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Zendesk Chat

Live chat software for SMBs and Enterprises

Anonymous

The best chat widget for the money

Used daily for 1-2 years
Reviewed 2018-05-04
Review Source: Capterra

We shopped around a ton for different solutions and Zendesk Chat is by far the best deal when it comes to chat widgets.

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Zendesk Chat

Live chat software for SMBs and Enterprises

Shawn King

Solid Website Live Chat Application

Used daily for 2+ years
Reviewed 2018-06-18
Review Source: Software Advice

I use it on several of my websites, really good live chat app.Easy of use, great options, plenty of ways to customize and the best part for me is the fact that it is free, and if one needs to move past the free tier service, there are well priced options to choose from.

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Zendesk Chat

Live chat software for SMBs and Enterprises

Anonymous

Nothing out of this world

Used daily for 2+ years
Reviewed 2017-10-27
Review Source: Capterra

It was my first experience with a chat room on my site, it works fine but it iss too expensive, i prefer to use a free chat room like Tawk.toNo pros compare to other free chat apps, there are few free chat app that has more features and are free

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Zendesk Chat

Live chat software for SMBs and Enterprises

Dérick St-Hilaire

Best chat service for your organization!

Used daily for 6-12 months
Reviewed 2017-12-12
Review Source: GetApp

- Chat window directly on our website. - Easy to use, aesthetic and moreover affordable - Automatic message to facilitate recurrent questions

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Zendesk Chat

Live chat software for SMBs and Enterprises

Brett Fairbourn

Just beginning setup and it's looking great so far

Reviewed 2018-06-08
Review Source: Capterra

Multi-channel chat that's not hard to set up.I might be reviewing a bit too soon, but thought I'd chime in and say their sales/support people have been amazing so far. Really helpful and low pressure.

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Zendesk Chat

Live chat software for SMBs and Enterprises

Andrew T

Everything we need at a great price

Reviewed 2016-04-22
Review Source: Software Advice

Zopim has all the features we need for providing excellent live chat support to our website visitors. We use triggers to proactively engage with visitors, which will often lead to new chats and more sales. The free version is excellent for a small business with only one support agent, but Zopim offers other reasonably priced plans as well.

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Zendesk Chat

Live chat software for SMBs and Enterprises

Federico Rolz

Great Software to get closer to your customers

Used daily for less than 6 months
Reviewed 2016-11-03
Review Source: Capterra

We have been working with Zopim for the last 3 months, and we are really happy with the outcome. We have managed to get closer to the customers who browse our website, and managed to get leads out of their online experience. I only wish that some of their more premium features could be included in a less premium package, being able to customize the features one needs. Overall great software for us.Works Great

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Zendesk Chat

Live chat software for SMBs and Enterprises

Lynn Thames

Powerful and easy to use online chat

Used other for 1-2 years
Reviewed 2018-06-05
Review Source: Software Advice

It is very easy to implement on all of your websites (ie main site, ecommerce store). The chat is reliable and quick . .there is no lag time I've experienced with other chat softwares.

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Zendesk Chat

Live chat software for SMBs and Enterprises

Anonymous

Exactly what's needed

Reviewed 2015-03-24
Review Source: GetApp

The Alison Lawson Centre is a small therapy centre in a competative market of dyslexia treatment. Zopim has enabled us to answer visitors questions in real time, which is important in the sense that the therapy we offer is not easily understood at first. Clients can also ask for advice & get instant answers. Instantly getting answers from a therapist, is a big plus in an industry where assessments can cost big bucks.I haven't used any others but chose Zopim because it was highly recommended and also I only needed 1 agent, which I could have for free. A big help as we are pretty small.

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Zendesk Chat

Live chat software for SMBs and Enterprises