GetApp Customer Service & Support Blog

  • Published 2 December 2016 by Matt Mullarkey-Toner
    As cell phone data continues to replace telephone minutes and landlines whirl down into the drain of irrelevance, it’s time to take a closer look at VoIP solutions. Although you may have no idea what VoIP means (Voice Over Internet Protocol), you’ve seen examples or used it before. In this article, I’ll give you some … Continue Reading
    Forget About the Phone Companies: 7 VoIP Apps for iOS
  • Published 14 October 2016 by Matt Mullarkey-Toner
    Have you been looking for an IT Service Management solution but don’t know where to start? Don’t worry: below is a checklist to help you get started with this powerful, but complicated service solution. Right click the image below to save and download the checklist. Where to do next Hopefully you’ve got a good idea of … Continue Reading
    IT Service Management: A Handy Checklist
  • Published 13 October 2016 by Suzie Blaszkiewicz
    You can hear chatter in the background, but you can’t quite make out what’s being said. Listen closely– it’s the voice of the customer, and if you want to be able to hear it, you need the right set of tools. According to Gartner, “voice of the customer (VoC) solutions combine multiple… technologies such as social … Continue Reading
    Listen Up! Tools to Amplify the Voice of the Customer
  • Published 23 September 2016 by Suzie Blaszkiewicz
    You’ve just started growing your business, and as the customer queries start rolling in, you realize that you’re having trouble answering their questions. It’s a sign that you’re probably ready for a customer service software to help you manage the onslaught of customer requests coming in. But where to begin? Why not start with the checklist below? … Continue Reading
    How to Choose Customer Service Software: A Handy Checklist
  • Published 24 August 2016 by Suzie Blaszkiewicz
    You’ve heard the hype around consumer messaging apps being used for business. With their domination of the global app market, businesses are starting to leverage the popularity of Messenger, WhatsApp, and Snapchat to be able to reach their customers for customer service, marketing, and e-commerce. But not every messaging app is created equally. Many of them … Continue Reading
    Use These 6 Consumer Messaging Apps to Reach Customers
  • Published 3 June 2016 by Suzie Blaszkiewicz
    Customer support and helpdesk solutions are chock-full of handy features like ticket management, multi-channel support, knowledge bases, and community forums. But what sets one helpdesk solution apart from another are the more novel features that offer a twist on a standard function, or which deliver something completely new to help customer service staff work more … Continue Reading
    7 Hidden Customer Support Software Features You Need to Know
  • Published 28 March 2016 by Suzie Blaszkiewicz
    When 17-year-old Varun Shoor started work on Kayako from his bedroom in Jalandhar, India in 2001, he probably never imagined that it would be one of the leading customer support and helpdesk platforms on the market. Since then, a whole host of alternatives to Kayako have sprung up, taking a cue from one of the modern … Continue Reading
    What’s the Best Kayako Alternative for Your Small Business?
  • Published 11 June 2015 by Niamh Lynch
    Is your call center software fiercely independent? Then it’s wasting your time. Talk to experts in any area of business – customer support, eCommerce, human resources – and they’ll all tell you the same thing. Integrating the business tools YOU use with the business tools your OTHER employees use is key. This is true from … Continue Reading
    4 Reasons Call Center Software Integration Is a Must
  • Published 14 May 2015 by James Thornton
    A business without customers is like a car without an engine: it’s going nowhere. Serving your customers well is the crux of any business, and your ability to deliver on what you promise your customers is what differentiates you from your competitors. Just like servicing a car engine, you’ll need to the right tools for … Continue Reading
    7 Best Customer Service Apps to Create Lasting Customer Relationships
  • Published 23 November 2014 by Christophe Primault
    Having the customer in mind is not enough for small businesses to compete, they need to be customer-obsessed. So what does that mean? Many companies call themselves “customer-centric” and they want very much to fulfill their customer’s needs. However, now that we are living the “age of the customer,” according to Forrester Research Inc., it is … Continue Reading