GetApp Customer Service & Support Blog

  • Published 14 October 2014 by James Clifton
    GetApp Customer Service Twitter Chat with Samanage and Freshdesk For the third GetApp Twitter Chat we discussed Customer Service with Freshdesk and Samanage. Over the course of an hour we discovered many of the emerging trends in customer service as well as how cloud based software has changed the way customer service is delivered. We also … Continue Reading
  • Published 4 August 2014 by Niamh Lynch
    Live chat. It’s all the rage, and you may have already decided that it’s the right move for your business. If you read my previous post on the subject, you already know why it’s a good idea. It amplifies your existing customer support, allowing you to reach more and more varied customers. Not everybody will … Continue Reading
  • Published 16 July 2014 by Diana Berryman
    The customer is always right is a great business philosophy for most business models out there. But how do you know what your customers want? By all means ask your questions and receive feedback on your social media accounts, but how many people will actually see them? It could be time to up your game and … Continue Reading
  • Published 11 July 2014 by Luke Moreland
    A team divided against hundreds or thousands of customers will not fare well. Sure, there might be a commitment to the ideal of teamwork, but in today’s business world good teamwork demands something more. When it comes to organization and communication, there will always be stronger and weaker members of the team. And when customer … Continue Reading
  • Published 12 June 2014 by Jennifer Riggins
    We’ve already talked about the continued increasing urgency to provide fantastic customer support now. There’s no excuse. It’s not something extra you offer to premium clients. No matter your business, if you don’t offer top-notch customer support at every stage of interaction, your business is doomed to fail. We’re convinced that trend will only continue. And … Continue Reading
  • Published 4 June 2014 by Hadley Jones
    Great service is what keeps customers coming back to buy more from you. Automating with customer service software can be a great way to provide timely replies and track interactions with your clients. Service automation must still blend in naturally. Customer perception must be that you continue to pay them personal attention. But different customer service … Continue Reading
  • Published 21 May 2014 by Stephanie Miles
    Vocalcom Review – Customer support agents will appreciate the flexibility that Vocalcom provides, while their managers will appreciate the results that it delivers In order for businesses to make their call centers profitable, they need to utilize contact center software that’s fast, powerful, and easy to manage. Vocalcom fits all three of these descriptions, providing businesses … Continue Reading
  • Published 22 April 2014 by Stephanie Miles
    Freshservice Review – The online software turns on the autopilot for service desks, automatically handling mundane tasks, so that admins can focus their efforts on more important matters.  If there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex systems and detail-oriented tasks that other groups within large organizations … Continue Reading
    Freshservice Review – a Modern Approach to IT Service Desks
  • Published 31 March 2014 by Stephanie Faris
    Kayako Review – Customers expect to find support any place, any time and over any channel. Kayako makes this easy, with tools to stay on top of customer conversations and making customer satisfaction a competitive advantage Any business benefits from a helpdesk that enables them to deliver multi-channel support to their customers, whether internally or … Continue Reading
  • Published 27 March 2014 by Stephanie Faris
    RumbleTalk Review – With social media integration, the app is prepared to help businesses attract a new generation of chat room users Chat rooms have evolved since their early days, as social media has changed the way people stay in touch with friends, family, and colleagues. But there are still many consumers who enjoy the immediacy … Continue Reading