GetApp Customer Service & Support Blog

  • Published 20 March 2014 by Stephanie Faris
    VivaDesk Review – With an interface that features full flexibility, VivaDesk can be set up to work with any type of IT help desk or customer service desk Whether a business sells products or provides services, customer service calls a part of the process. Managing these calls effectively is essential to any business’s success, and the ability to … Continue Reading
    VivaDesk Review – Customer Service and Help Desk Management
  • Published 18 March 2014 by Mila Nikolova
    Communications software is becoming an increasingly popular category on our marketplace and we realized that many SMBs do not really know much about the types of communication software available, and how they can use these in their business. Historically communications software companies have targeted large organizations, many of these organizations hosting their own call centers. … Continue Reading
  • Published 6 March 2014 by Giancarlo Cammarota
    Zoho has made a bold move by offering the Standard edition of ServiceDesk Plus for free. ServiceDesk Plus is a popular IT help desk solution and is developed by ManageEngine, a Zoho division. ServiceDesk Plus was previously free only for a maximum of five technicians/agents using it, but as soon as you surpassed that limit the different plans started … Continue Reading
  • Published 20 January 2014 by Stephanie Miles
    Desk.com Review – A platform that encourages customers to resolve their own issues A company is nothing without its customers. Desk.com understands this, which is why the web-based customer support application has upped its game in 2014 with some of the most innovative client management, reporting, and profiling tools on the market. In this Desk.com review, … Continue Reading
  • Published 8 January 2014 by Stephanie Faris
    Customer Thermometer Review – An easy-to-use customer survey creator Businesses today have the ability to find out a vast range of information about customer preferences. But no information is as valuable as having insight into your own customers’ ideas and perceptions. While there are many tools that can help collect customer feedback, businesses are finding … Continue Reading
  • Published 24 September 2013 by Jonathan Garro
    When troubleshooting a problem with a product or service, customers are frequently faced with finding & reviewing complicated articles that are difficult to follow. Long winded articles that have to be reviewed while skipping over sections not relevant to you can feel daunting, and moving back and forth between the article and the product in … Continue Reading
  • Published 27 August 2013 by Rakesh Sharma
    Remember those Greenpeace activists on the street with clipboards? The proliferation of mobile devices may change the way they work. This is because with feedback management apps, using mobile devices, you can collect and process feedback immediately. This week we will look at Mobile Forms – a solution that enables you to get feedback from people … Continue Reading
  • Published 2 August 2013 by Stephanie Miles
    We live in a 24/7 society where customers are no longer willing to wait days or weeks for responses to their urgent queries. Deskero offers an innovative solution for companies with demanding clients, combining traditional help desk features with modern technology that makes it easier for businesses to engage in multi-channel communication. In this Deskero … Continue Reading
  • Published 26 June 2013 by Stephanie Watson
    Customer engagement must be high on the list of priorities for almost any business today. Unfortunately, not all businesses have the tools, tactics, and talents to properly engage their customers before and after the sale. That’s where Zendesk comes into the picture. We’ve taken the time to review this help desk app to make sure … Continue Reading
    Zendesk Review – Support and Engage Your Customers
  • Published 28 March 2013 by Rakesh Sharma
    If you thought providing live customer support was a complex task, think again. This week we will review a solution that simplifies and converts this otherwise complicated task into a routine one.   In this review we will explain how you can use Zopim to engage visitors on your website with their live chat software. We will look at … Continue Reading
    Zopim Review – Simple and Engaging App for Customer Support