GetApp Customer Service & Support Blog

  • Published 22 February 2013 by Rakesh Sharma
    In an earlier post, we reviewed PhaseWare’s Tracker solution and its role in your customer support efforts. This week, we will revisit the solution in a new Tracker review and discuss its approach to customer support and the best way to use it. Mixing Experience And Partnership Based in Texas, PhaseWare was founded in 2005 … Continue Reading
  • Published 14 January 2013 by Rakesh Sharma
     This week, we will review Mojo Helpdesk – a web-based ticket tracking and help desk app that makes it easy for helpdesk managers, system administrators, and customer support experts to centralize, assign, and manage requests. We will look at its features and interface to see how it can be of use to you. The Value of Iteration … Continue Reading
  • Published 27 November 2012 by Stephanie Watson
    As a small business owner providing that personal touch is so important in helping you stand out from the “big guys”, but using a support system that can scale with your growing customer base is also needed so that you can continue to make excellent support a consistent part of your business. I often find … Continue Reading
  • Published 23 November 2012 by Stephanie Watson
    Getting answers as soon as possible as a customer is a wonderful thing, being able to deliver those answers as a small business, is priceless. I checked out Userlike, live chat software for websites and iOS apps. I know if I have a question about a product and can’t find the answer quickly, I simply … Continue Reading
    Answer Your Customers Questions Right When They Have Them — Userlike Live Chat Review
  • Published 14 September 2012 by Michele Nachum
    Help desks have become more popular these days as more customers expect instant gratification from their vendors. In addition, as more people hunt around for products and services on websites, having the ability to live chat with an agent is a plus for both businesses and customers.  But for a long time, many smaller businesses … Continue Reading
  • Published 17 August 2012 by Michele Nachum
    Customer Service call center software solutions in the cloud have proliferated in the past few years offering small to mid-sized businesses the opportunity to help their customers in many different ways from web chat to the more traditional phone option.  Likewise, customers these days have more access to a company and if not always in … Continue Reading
  • Published 16 August 2012 by Stephanie Watson
    Testimonial Monkey is a web-based program that allows you to request, collect, and share reviews and testimonials from your current and past customers. By using their simple feedback management program, you are able to ask your customers for testimonials which will then be shared with prospective customers and clients. Testimonial Monkey has created a very … Continue Reading
    Using Social Proof to Get More Customers — Review of Testimonial Monkey
  • Published 23 July 2012 by Christophe Primault
    One of the most important factors in creating a long lasting small business is providing excellent customer service. Unfortunately, when you have a small business it can be harder to provide efficient client care due to lack of personnel. Fortunately, due to cloud-based customer support apps small businesses can now provide excellent customer service by using enterprise level customer … Continue Reading
  • Published 28 June 2012 by Rakesh Sharma
    After reviewing multiple Help Desk applications, I thought I had seen it all. However, this week’s solution was a surprise in more ways than one. It packs innovative Helpdesk features with a great interface. Intrigued? Then, let’s get on with it. This week, we will review HappyFox – a customer support solution. We will review … Continue Reading
  • Published 21 June 2012 by Stephanie Watson
    Most small business owners not only want, but absolutely need to save both time and money. There is no better way to save both time and money than by strategic use of cloud business applications. Cloud applications are apps that do not require you to download software on your computer, that you can access from … Continue Reading