Call Center Software

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Call Center Category Leaders Q4 2018

GetApp's quarterly ranking showcases the leading 10-15 Call Center apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
74
74
Reviews 10/20
Integrations 18/20
Mobile 15/20
Functionality 15/20
Security 16/20
68
68
Reviews 15/20
Integrations 9/20
Mobile 8/20
Functionality 18/20
Security 18/20
63
63
Reviews 15/20
Integrations 19/20
Mobile 18/20
Functionality 11/20
Security -/20
59
59
Reviews 13/20
Integrations 11/20
Mobile 6/20
Functionality 15/20
Security 14/20
56
56
Reviews 17/20
Integrations 13/20
Mobile 7/20
Functionality 19/20
Security -/20
55
55
Reviews 16/20
Integrations 15/20
Mobile 16/20
Functionality 8/20
Security -/20
54
54
Reviews 15/20
Integrations 10/20
Mobile 16/20
Functionality 13/20
Security -/20
53
53
Reviews 13/20
Integrations 9/20
Mobile 15/20
Functionality 16/20
Security -/20
52
52
Reviews 16/20
Integrations 9/20
Mobile 0/20
Functionality 14/20
Security 13/20
52
52
Reviews 17/20
Integrations 4/20
Mobile 16/20
Functionality 15/20
Security -/20
47
47
Reviews 20/20
Integrations 9/20
Mobile 0/20
Functionality 18/20
Security -/20
44
44
Reviews 16/20
Integrations 13/20
Mobile 0/20
Functionality 15/20
Security -/20
41
41
Reviews 8/20
Integrations 6/20
Mobile 0/20
Functionality 12/20
Security 15/20
32
32
Reviews 15/20
Integrations 3/20
Mobile 6/20
Functionality 8/20
Security -/20
32
32
Reviews 12/20
Integrations 14/20
Mobile 0/20
Functionality 6/20
Security -/20

Best Comparison List of Vendor Applications & Tools

GetApp lists the best Call Center software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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