Call Center Software

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Zoho Desk   

1,493
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

SysAid  

96
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid

Comm100 Live Chat  

65
Real conversations in real-time
The Comm100 call center solution offers a complete multichannel live chat platform that fully integrates with existing systems. Read more about Comm100 Live Chat
Real conversations in real-time
The Comm100 call center solution offers a complete multichannel live chat platform that fully integrates with existing systems. Read more about Comm100 Live Chat

HappyFox  

62
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial

Genesys  

2
Multi-channel contact center
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent… Read more about Genesysmonitoring & coaching, and business intelligence analytics,
Multi-channel contact center
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent… Read more about Genesysmonitoring & coaching, and business intelligence analytics,

Vivocha  

1
Meet Your Customer Online
Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the righ. Read more about Vivocha
Meet Your Customer Online
Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the righ. Read more about Vivocha
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Call Center Category Leaders Q4 2018

GetApp's quarterly ranking showcases the leading 10-15 Call Center apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
74
74
Reviews 10/20
Integrations 18/20
Mobile 15/20
Functionality 15/20
Security 16/20
68
68
Reviews 15/20
Integrations 9/20
Mobile 8/20
Functionality 18/20
Security 18/20
63
63
Reviews 15/20
Integrations 19/20
Mobile 18/20
Functionality 11/20
Security 0/20
59
59
Reviews 13/20
Integrations 11/20
Mobile 6/20
Functionality 15/20
Security 14/20
56
56
Reviews 17/20
Integrations 13/20
Mobile 7/20
Functionality 19/20
Security -/20
55
55
Reviews 16/20
Integrations 15/20
Mobile 16/20
Functionality 8/20
Security -/20
54
54
Reviews 15/20
Integrations 10/20
Mobile 16/20
Functionality 13/20
Security -/20
53
53
Reviews 13/20
Integrations 9/20
Mobile 15/20
Functionality 16/20
Security -/20
52
52
Reviews 16/20
Integrations 9/20
Mobile 0/20
Functionality 14/20
Security 13/20
52
52
Reviews 17/20
Integrations 4/20
Mobile 16/20
Functionality 15/20
Security -/20
47
47
Reviews 20/20
Integrations 9/20
Mobile 0/20
Functionality 18/20
Security -/20
44
44
Reviews 16/20
Integrations 13/20
Mobile 0/20
Functionality 15/20
Security -/20
41
41
Reviews 8/20
Integrations 6/20
Mobile 0/20
Functionality 12/20
Security 15/20
32
32
Reviews 15/20
Integrations 3/20
Mobile 6/20
Functionality 8/20
Security -/20
32
32
Reviews 12/20
Integrations 14/20
Mobile 0/20
Functionality 6/20
Security -/20

Best Comparison List of Vendor Applications & Tools

GetApp lists the best Call Center software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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