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Salesforce Service Cloud   

407
Customer service & support software
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud
Customer service & support software
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud

Genesys PureCloud   

66
Mobile-optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud
Mobile-optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud

Zoho Desk   

1,521
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

Dialpad   

249
Cloud communication platform for enterprises
Dialpad is a modern cloud communications system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. Read more about Dialpad
Cloud communication platform for enterprises
Dialpad is a modern cloud communications system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. Read more about Dialpad

FluentStream   

45
A cloud-based business phone service
Cross-channel business communications for the modern business. Read more about FluentStream
A cloud-based business phone service
Cross-channel business communications for the modern business. Read more about FluentStream

Zendesk   

1,909
Cloud customer service software
Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk
Cloud customer service software
Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk

Wix  

2,435
Website builder & publishing platform
Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor. Read more about Wix
Website builder & publishing platform
Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor. Read more about Wix

Freshdesk  

1,321
Online Customer Support Software & Helpdesk Solution
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk
Online Customer Support Software & Helpdesk Solution
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk

RingCentral  

744
The full-featured cloud business communications solution
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. Read more about RingCentral
The full-featured cloud business communications solution
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. Read more about RingCentral

HappyFox  

67
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial

CallHub  

81
Predictive Call Center, Voice and Text Broadcasting app
Virtual cloud based call center. CallHub offers 3 kinds of dialers, Predictive Dialer , Power dialer and a preview dialer. Improve efficiency by 200%. Read more about CallHub
Predictive Call Center, Voice and Text Broadcasting app
Virtual cloud based call center. CallHub offers 3 kinds of dialers, Predictive Dialer , Power dialer and a preview dialer. Improve efficiency by 200%. Read more about CallHub

SysAid  

106
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid

Connect First  

48
Omni-channel cloud contact center
Connect First is an award-winning Cloud-Based Call Center provider committed to 100% customer satisfaction. Read more about Connect First
Omni-channel cloud contact center
Connect First is an award-winning Cloud-Based Call Center provider committed to 100% customer satisfaction. Read more about Connect First

PanTerra Networks  

28
Unified Cloud Communications - Work Happy
Inbound Call Center with real time analytics, monitoring and recording capabilities, IVR integration which includes geo-routing. All for an affordable price. Read more about PanTerra Networks
Unified Cloud Communications - Work Happy
Inbound Call Center with real time analytics, monitoring and recording capabilities, IVR integration which includes geo-routing. All for an affordable price. Read more about PanTerra Networks

CallFire  

19
Telephony and call center app
CallFire combines text messaging, call tracking, voice broadcast, and IVR, with a cloud call center. Read more about CallFire
Telephony and call center app
CallFire combines text messaging, call tracking, voice broadcast, and IVR, with a cloud call center. Read more about CallFire

Toky  

28
Virtual phone system for business sales and customer support
Start your businesses call center easily with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more. Read more about Toky
Virtual phone system for business sales and customer support
Start your businesses call center easily with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more. Read more about Toky

Callmaker  

2
Automatic callbacks for website visitors within 25 seconds
Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted. Read more about Callmaker
Automatic callbacks for website visitors within 25 seconds
Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted. Read more about Callmaker

Vozy  

2
Cloud Phone System for today's Sales and Customer Support
Vozy is a cloud communication platform where business can make and receive calls from anywhere, accelerate their sales and deliver enhanced customer experiences. Read more about Vozy
Cloud Phone System for today's Sales and Customer Support
Vozy is a cloud communication platform where business can make and receive calls from anywhere, accelerate their sales and deliver enhanced customer experiences. Read more about Vozy

Ottspott  

0
Phone platform for G Suite and Slack
Pick Ottspott phone numbers, use IVR and call queueing to set up your call center. Read more about Ottspott
Phone platform for G Suite and Slack
Pick Ottspott phone numbers, use IVR and call queueing to set up your call center. Read more about Ottspott
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Minimum rating

Call Center Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Call Center apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
74
74
Reviews 14/20
Integrations 18/20
Mobile 18/20
Functionality 12/20
Security 12/20
70
70
Reviews 20/20
Integrations 15/20
Mobile 16/20
Functionality 19/20
Security -/20
65
65
Reviews 15/20
Integrations 7/20
Mobile 8/20
Functionality 17/20
Security 18/20
60
60
Reviews 16/20
Integrations 13/20
Mobile 15/20
Functionality 16/20
Security -/20
59
59
Reviews 14/20
Integrations 8/20
Mobile 6/20
Functionality 17/20
Security 14/20
56
56
Reviews 16/20
Integrations 8/20
Mobile 16/20
Functionality 16/20
Security -/20
54
54
Reviews 17/20
Integrations 12/20
Mobile 7/20
Functionality 18/20
Security -/20
53
53
Reviews 17/20
Integrations 3/20
Mobile 16/20
Functionality