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Zoho Desk   

1,521
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

LiveAgent   

659
Great customer service starts with better help desk software
Great customer service starts with better Call Center Software! Read more about LiveAgent
Great customer service starts with better help desk software
Great customer service starts with better Call Center Software! Read more about LiveAgent

Aircall   

125
Phone system for support and sales teams
Scale your call center, integrate it to your business tools and enrich your interactions with insightful data. Aircall, your call center re-invented. Read more about Aircall
Phone system for support and sales teams
Scale your call center, integrate it to your business tools and enrich your interactions with insightful data. Aircall, your call center re-invented. Read more about Aircall

XCALLY   

59
Omnichannel contact center management
XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers. Read more about XCALLY
Omnichannel contact center management
XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers. Read more about XCALLY

VICIdial   

177
Open source call center software with predictive dialer
Contact Center service with Inbound and outbound call handling, Inbound email and website customer chat. Read more about VICIdial
Open source call center software with predictive dialer
Contact Center service with Inbound and outbound call handling, Inbound email and website customer chat. Read more about VICIdial

Zendesk   

1,908
Cloud customer service software
Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk
Cloud customer service software
Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk

Agile CRM   

299
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM

Wix  

2,435
Website builder & publishing platform
Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor. Read more about Wix
Website builder & publishing platform
Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor. Read more about Wix

Freshdesk  

1,321
Online Customer Support Software & Helpdesk Solution
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk
Online Customer Support Software & Helpdesk Solution
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk

Comm100 Live Chat  

68
Real conversations in real-time
The Comm100 call center solution offers a complete multichannel live chat platform that fully integrates with existing systems. Read more about Comm100 Live Chat
Real conversations in real-time
The Comm100 call center solution offers a complete multichannel live chat platform that fully integrates with existing systems. Read more about Comm100 Live Chat

HappyFox  

67
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial

Vocalcom  

19
Omnichannel Cloud Contact Center Solutions
Call center software solutions that deliver all the benefits of expensive software systems without their hidden costs and long term contracts. Read more about Vocalcom
Omnichannel Cloud Contact Center Solutions
Call center software solutions that deliver all the benefits of expensive software systems without their hidden costs and long term contracts. Read more about Vocalcom

Toky  

28
Virtual phone system for business sales and customer support
Start your businesses call center easily with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more. Read more about Toky
Virtual phone system for business sales and customer support
Start your businesses call center easily with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more. Read more about Toky

Helpshift  

27
Scalable customer care via web & mobile apps
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift
Scalable customer care via web & mobile apps
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift

OXON  

3
Cloud-based contact center management software
OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication. Read more about OXON
Cloud-based contact center management software
OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication. Read more about OXON

OneContact CC  

1
Omni-channel contact center management platform
OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres. Read more about OneContact CC
Omni-channel contact center management platform
OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres. Read more about OneContact CC

FIVE CRM  

2
More Leads. More Sales. More Customers.
FIVE CRM provides businesses with tailored software solutions targeted at transforming sales & marketing and boosting the bottom line. FIVE CRM puts you in control through an array of products, whether you’re looking to take advantage of email marketing or drive sales through calling – we’ve got it covered. Read more about FIVE CRM
More Leads. More Sales. More Customers.
FIVE CRM provides businesses with tailored software solutions targeted at transforming sales & marketing and boosting the bottom line. FIVE CRM puts you in control through an array of products, whether you’re looking to take advantage of email marketing or drive sales through calling – we’ve got it covered. Read more about FIVE CRM

CozTel  

0
Advanced cloud-based call center software
CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more. Read more about CozTel
Advanced cloud-based call center software
CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more. Read more about CozTel
Filters
Minimum rating

Call Center Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Call Center apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
74
74
Reviews 14/20
Integrations 18/20
Mobile 18/20
Functionality 12/20
Security 12/20
70
70
Reviews 20/20
Integrations 15/20
Mobile 16/20
Functionality 19/20
Security -/20
65
65
Reviews 15/20
Integrations 7/20
Mobile 8/20
Functionality 17/20
Security 18/20
60
60
Reviews 16/20
Integrations 13/20
Mobile 15/20
Functionality 16/20
Security -/20
59
59
Reviews 14/20
Integrations 8/20
Mobile 6/20
Functionality 17/20
Security 14/20
56
56
Reviews 16/20
Integrations 8/20
Mobile 16/20
Functionality 16/20
Security -/20
54
54
Reviews 17/20
Integrations 12/20
Mobile 7/20
Functionality 18/20
Security -/20
53
53
Reviews 17/20
Integrations 3/20
Mobile 16/20
Functionality 17/20
Security -/20
50
50
Reviews 16/20
Integrations 7/20
Mobile 0/20
Functionality 14/20
Security 13/20
50
50
Reviews 13/20
Integrations 7/20
Mobile 14/20
Functionality 16/20
Security -/20
42
42
Reviews 10/20
Integrations 5/20
Mobile 0/20
Functionality 12/20
Security