Call Center Software

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Salesforce Service Cloud   

407
Customer service & support software
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud
Customer service & support software
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud

PhoneBurner   

91
Power dialer & outbound call center software
PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install. Read more about PhoneBurner
Power dialer & outbound call center software
PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install. Read more about PhoneBurner

Balto   

0
Call center phone coaching for sales & customer service reps
Balto understands phone conversations and automatically tells reps what to say, live on each call. Read more about Balto
Call center phone coaching for sales & customer service reps
Balto understands phone conversations and automatically tells reps what to say, live on each call. Read more about Balto

Aircall   

125
Phone system for support and sales teams
Scale your call center, integrate it to your business tools and enrich your interactions with insightful data. Aircall, your call center re-invented. Read more about Aircall
Phone system for support and sales teams
Scale your call center, integrate it to your business tools and enrich your interactions with insightful data. Aircall, your call center re-invented. Read more about Aircall

XCALLY   

59
Omnichannel contact center management
XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers. Read more about XCALLY
Omnichannel contact center management
XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers. Read more about XCALLY

VICIdial   

177
Open source call center software with predictive dialer
Contact Center service with Inbound and outbound call handling, Inbound email and website customer chat. Read more about VICIdial
Open source call center software with predictive dialer
Contact Center service with Inbound and outbound call handling, Inbound email and website customer chat. Read more about VICIdial

Gong.io   

65
Conversation intelligence technology for sales teams
Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase the effectiveness of sales conversions and win more deals. Sales team members can work together to produce winning sales tactics. Read more about Gong.io
Conversation intelligence technology for sales teams
Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase the effectiveness of sales conversions and win more deals. Sales team members can work together to produce winning sales tactics. Read more about Gong.io

Zendesk   

1,909
Cloud customer service software
Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk
Cloud customer service software
Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk

Bitrix24   

296
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

Agile CRM   

299
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM

Freshdesk  

1,321
Online Customer Support Software & Helpdesk Solution
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk
Online Customer Support Software & Helpdesk Solution
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk

RingCentral  

744
The full-featured cloud business communications solution
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. Read more about RingCentral
The full-featured cloud business communications solution
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. Read more about RingCentral

Predictive Dialer  

40
The Deskforce solution for boosting agent performance
Innitel's Predictive Dialer is a call center management solution promising automated features that assist agents and managers to maximize campaign performance. Read more about Predictive Dialer
The Deskforce solution for boosting agent performance
Innitel's Predictive Dialer is a call center management solution promising automated features that assist agents and managers to maximize campaign performance. Read more about Predictive Dialer

CallSquad  

4
Outbound call campaign software for teams
CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more. Read more about CallSquad
Outbound call campaign software for teams
CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more. Read more about CallSquad

contactSPACE  

4
Cloud contact center software solution
contactSPACE is a cloud contact centre software solution offering tools for multichannel communication, campaign creation, performance monitoring, and more. Read more about contactSPACE
Cloud contact center software solution
contactSPACE is a cloud contact centre software solution offering tools for multichannel communication, campaign creation, performance monitoring, and more. Read more about contactSPACE

PanTerra Networks  

28
Unified Cloud Communications - Work Happy
Inbound Call Center with real time analytics, monitoring and recording capabilities, IVR integration which includes geo-routing. All for an affordable price. Read more about PanTerra Networks
Unified Cloud Communications - Work Happy
Inbound Call Center with real time analytics, monitoring and recording capabilities, IVR integration which includes geo-routing. All for an affordable price. Read more about PanTerra Networks

Toky  

28
Virtual phone system for business sales and customer support
Start your businesses call center easily with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more. Read more about Toky
Virtual phone system for business sales and customer support
Start your businesses call center easily with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more. Read more about Toky

Vozy  

2
Cloud Phone System for today's Sales and Customer Support
Vozy is a cloud communication platform where business can make and receive calls from anywhere, accelerate their sales and deliver enhanced customer experiences. Read more about Vozy
Cloud Phone System for today's Sales and Customer Support
Vozy is a cloud communication platform where business can make and receive calls from anywhere, accelerate their sales and deliver enhanced customer experiences. Read more about Vozy

CozTel  

0
Advanced cloud-based call center software
CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more. Read more about CozTel
Advanced cloud-based call center software
CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more. Read more about CozTel

Ottspott  

0
Phone platform for G Suite and Slack
Pick Ottspott phone numbers, use IVR and call queueing to set up your call center. Read more about Ottspott
Phone platform for G Suite and Slack
Pick Ottspott phone numbers, use IVR and call queueing to set up your call center. Read more about Ottspott
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Call Center Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Call Center apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
74
74
Reviews 14/20
Integrations 18/20
Mobile 18/20
Functionality 12/20
Security 12/20
70
70
Reviews 20/20
Integrations 15/20
Mobile 16/20
Functionality 19/20
Security -/20
65
65
Reviews 15/20
Integrations 7/20
Mobile 8/20
Functionality 17/20
Security 18/20
60
60
Reviews 16/20
Integrations 13/20
Mobile 15/20
Functionality 16/20
Security -/20
59
59
Reviews 14/20
Integrations 8/20
Mobile 6/20
Functionality 17/20
Security 14/20
56
56
Reviews 16/20
Integrations 8/20
Mobile 16/20
Functionality 16/20
Security -/20
54
54
Reviews 17/20
Integrations 12/20
Mobile 7/20
Functionality 18/20
Security -/20