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Best Call Center Software with Customer Service Analytics

34 software options

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Talkdesk

4.6
(664)

The world's leading cloud-based contact center software.

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Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

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Balto

4.7
(3)

Call center phone coaching for sales & customer service reps

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Balto understands phone conversations and automatically tells reps what to say, live on each call.

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Genesys Cloud

4.1
(111)

Mobile optimized cloud call center with multichannel routing

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Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

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ChaseData CCaaS

4.8
(134)

Cloud-based call center solution for SMBs

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Cloud-based scalable call center solutions are in reach of every sized business in every industry.

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NICE inContact

4.2
(456)

Cloud Contact Center Software

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Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

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InGenius

4.8
(5)

Computer telephony integration to fuel efficiency

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Increase agent productivity, customer satisfaction and case handling capacity. InGenius helps make calls more efficient by placing critical CRM insights at your agents' fingertips. Drive more successful service with one simple integration that supports unique workflows and omnichannel environments.

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Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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Scorebuddy

4.5
(40)

All-in-One Quality Management Platform for Contact Centers

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Scorebuddy is a multi-award-winning, purpose-built call center Quality Management solution. Tie quality to business strategy by creating customer-outcome based scorecards. Analyze trends and identify root causes of skill or process deficiencies to drive continuous customer experience improvement.

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LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

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Great customer service starts with better Contact Center software!

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User.com

4.6
(30)

The engine of growth. An all in one solution for user data.

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User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

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Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

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Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

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Aspect Via

4.4
(15)

Cloud contact center and workforce optimization solution

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Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.

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Agile CRM

4.2
(404)

Sales and marketing CRM for growing businesses

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Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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Dixa

4.3
(19)

Conversational Customer Service Software

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Dixa offers call center software built by CX professionals to improve the agent and customer experience. Powered by smart routing, customer data, integrations and more, get quality VoIP starting at $99 per agent/ per month and add more channels or agents as needed.

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Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

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Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

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Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

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Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

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Wix Answers

4.6
(22)

The only platform with all support channels in one place.

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Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations.

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Ameyo

3.9
(30)

All-in-one Contact Center Software

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An all-in-one customer interaction suite powering over a billion interactions worldwide

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Servetel

4.0
(1)

Communication management solution

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Servetel is a communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability and shift timings.

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Bright Pattern

4.8
(95)

Cloud Contact Center Software with Embedded AI

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Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

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Zingtree

4.4
(94)

Build interactive decision trees that guide your teams.

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Zingtree lets you create, deploy and analyze live agent scripts

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8x8 Virtual Office

3.9
(190)

Voice, video, chat, contact center. In the cloud.

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8x8's multi-channel cloud contact center capabilities include IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat & more

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VCC Live

4.7
(26)

All-in-one Cloud Contact Center Software

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Cloud-based call center software with management and operator features incorporated as well as data security and analytical report.

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InfoServ

4.9
(12)

Integrated Call Center, Help Desk, and CRM software system

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InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization.

Read more about InfoServ

Aspect Quality Management

4.4
(15)

Call quality monitoring & management for call centers

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Evaluate customer interaction quality as assessed by all parties including supervisor, agent, and customer. Ideal for 150+ agents.

Read more about Aspect Quality Management

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