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Best Call Center Software with Employee Management

30 software options

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RingCentral Contact Center

4.3
(154)

The Collaborative Contact Center solution from the industry

Transform customer engagement with Collaborative Call & Contact Centre technology: Omnichannel routing; CRM integrations; Agent management tools; Actionable analytics

Read more about RingCentral Contact Center

NICE inContact

4.2
(455)

Cloud Contact Center Software

Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

Read more about NICE inContact

Intradiem

4.3
(15)

Workforce automation solution for optimizing operations

Intradiem is a workforce automation solution designed to streamline operations related to agent engagement & customer service experience. It comes with an automated training module, which lets organizations create real-time training & allows employees to manage schedules via a mobile application.

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Dialing Innovations Call Center Application Suite

4.8
(14)

Predictive dialer & call automation for call centers

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more

Read more about Dialing Innovations Call Center Application Suite

InfoFlo

4.5
(82)

All-in-One CRM Software Solution


InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface

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Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

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Zoho Desk

4.5
(1,649)

Cloud-based help desk platform

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

Read more about Zoho Desk

Aspect Via

4.4
(14)

Cloud contact center and workforce optimization solution

Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.

Read more about Aspect Via

VICIdial

4.7
(247)

Open source call center software with predictive dialer

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

Read more about VICIdial

Dialpad

4.3
(409)

Cloud communications system for enterprises

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell.

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Five9

4.2
(383)

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

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Freshdesk

4.5
(2,239)

Online helpdesk system and customer service software

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With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Aspect Workforce Management

4.2
(235)

Workforce management for on-premise, hosted or in the cloud

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For contact centers with 150+ agents, Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks real-time adherence. Run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

Read more about Aspect Workforce Management

Ameyo

3.9
(30)

All-in-one Contact Center Software

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An all-in-one customer interaction suite powering over a billion interactions worldwide

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Bright Pattern

4.8
(95)

Cloud Contact Center Software with Embedded AI

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Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

Read more about Bright Pattern

Zingtree

4.4
(94)

Build interactive decision trees that guide your teams.

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Zingtree lets you create, deploy and analyze live agent scripts

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3CLogic

4.3
(48)

Cloud Call Center Solutions

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3CLogic is a complete cloud call center platform, hosted on Amazon Web Services, with deployments across four continents for a growing list of Global 2000 and enterprise customers.

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Vocalcom

4.9
(15)

Omnichannel Cloud Contact Center Solutions

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Call center software solutions that deliver all the benefits of expensive software systems without their hidden costs and long term contracts.

Read more about Vocalcom

OXON

4.9
(14)

Cloud-based contact center management software

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OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication

Read more about OXON

Sales Sling

4.4
(24)

Cloud based auto dialer & lead management platform

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Sales Sling is a cloud-based dialer & lead management platform for sales teams which offers tools for converting leads into sales, managing sales pipelines, making outbound calls with the auto-dialer functionality, tracking and recording inbound & outbound calls, managing employee performance & more

Read more about Sales Sling

Helpshift

3.9
(26)

Digital customer service platform and ticketing system

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Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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Ytel

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

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Simplify lead generation and win more business. Spend less time navigating through various software and more time connecting with leads.

Read more about Ytel

Snapforce

4.0
(19)

CRM, call center and telephony software

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Snapforce combines CRM, call center and telephony to offer a complete CRM with an integrated phone system, ACD, IVR and call center reports.

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XenCall

4.1
(16)

Predictive dialer and CRM for call centers.

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Xencall is a predictive dialer software for contact centers, with a CRM, call distribution, blended inbound/outbound and a live floor map of your sales team.

Read more about XenCall

EducationFolder

4.4
(5)

Cloud-based contact center performance management suite

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EducationFolder is a performance management suite for inbound & outbound contact centers, covering training, coaching, quality assurance, task management & more

Read more about EducationFolder

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