Best Call Center Software with Employee Management

Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

Intradiem

4.3

(15)

Workforce automation solution for optimizing operations

Intradiem is a workforce automation solution designed to streamline operations related to agent engagement & customer service experience. It comes with an automated training module, which lets organizations create real-time training & allows employees to manage schedules via a mobile application.

Dialing Innovations Call Center Application Suite

4.8

(14)

Predictive dialer & call automation for call centers

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more

Read more about Dialing Innovations Call Center Application Suite

InfoFlo

4.5

(82)

All-in-One CRM Software Solution

InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface

Bitrix24

4.0

(458)

100% free CRM, collaboration and communication tool suite

Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

Zoho Desk

4.5

(1,649)

Cloud-based help desk platform

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

Aspect Via

(14)

Cloud contact center and workforce optimization solution

Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.

VICIdial

4.7

(247)

Open source call center software with predictive dialer

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

Dialpad

4.3

(409)

Cloud communications system for enterprises

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell.

Five9

4.2

(383)

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Freshdesk

4.5

(2,239)

Online helpdesk system and customer service software

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Aspect Workforce Management

4.2

(235)

Workforce management for on-premise, hosted or in the cloud

For contact centers with 150+ agents, Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks real-time adherence. Run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

Read more about Aspect Workforce Management

Ameyo

3.9

(30)

All-in-one Contact Center Software

An all-in-one customer interaction suite powering over a billion interactions worldwide

Bright Pattern

4.8

(95)

Cloud Contact Center Software with Embedded AI

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

Zingtree

(94)

Build interactive decision trees that guide your teams.

Zingtree lets you create, deploy and analyze live agent scripts

3CLogic

4.3

(48)

Cloud Call Center Solutions

3CLogic is a complete cloud call center platform, hosted on Amazon Web Services, with deployments across four continents for a growing list of Global 2000 and enterprise customers.

Vocalcom

4.9

(15)

Omnichannel Cloud Contact Center Solutions

Call center software solutions that deliver all the benefits of expensive software systems without their hidden costs and long term contracts.

OXON

4.9

(14)

Cloud-based contact center management software

OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication

Sales Sling

(24)

Cloud based auto dialer & lead management platform

Sales Sling is a cloud-based dialer & lead management platform for sales teams which offers tools for converting leads into sales, managing sales pipelines, making outbound calls with the auto-dialer functionality, tracking and recording inbound & outbound calls, managing employee performance & more

Helpshift

3.9

(26)

Digital customer service platform and ticketing system

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Ytel

3.9

(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Simplify lead generation and win more business. Spend less time navigating through various software and more time connecting with leads.

Snapforce

4.0

(19)

CRM, call center and telephony software

Snapforce combines CRM, call center and telephony to offer a complete CRM with an integrated phone system, ACD, IVR and call center reports.

XenCall

4.1

(16)

Predictive dialer and CRM for call centers.

Xencall is a predictive dialer software for contact centers, with a CRM, call distribution, blended inbound/outbound and a live floor map of your sales team.

EducationFolder

(5)

Cloud-based contact center performance management suite