Call Center Software with Monitoring

Salesforce Service Cloud

Customer service & support software

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud

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Salesforce Service Cloud

451

Customer service & support software

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud

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PureCloud

86

50 pts

Mobile optimized cloud call center with multichannel routing

PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud

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PureCloud

86

50 pts

Mobile optimized cloud call center with multichannel routing

PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud

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Adversus

0

Cloud-based dialer & CRM solution

Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communication, telemarketing, lead management & more. The platform enables users to automate call workflows using automatic answering. Read more about Adversus

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Adversus

0

Cloud-based dialer & CRM solution

Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communication, telemarketing, lead management & more. The platform enables users to automate call workflows using automatic answering. Read more about Adversus

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ProcedureFlow

25

Cloud-based knowledge management software

ProcedureFlow is a cloud-based knowledge management software which enables call centers to create simple visual maps to support customer service operations. Read more about ProcedureFlow

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ProcedureFlow

25

Cloud-based knowledge management software

ProcedureFlow is a cloud-based knowledge management software which enables call centers to create simple visual maps to support customer service operations. Read more about ProcedureFlow

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CloudTalk

100

Cloud-based call center software for sales and support teams

CloudTalk is a full-featured, cloud-based VOIP software ready to use at the touch of a button, for sales and support teams in call centers of all sizes. Read more about CloudTalk

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CloudTalk

100

Cloud-based call center software for sales and support teams

CloudTalk is a full-featured, cloud-based VOIP software ready to use at the touch of a button, for sales and support teams in call centers of all sizes. Read more about CloudTalk

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VCC Live

26

All-in-one Cloud Contact Center Software

Cloud-based call center software with management and operator features incorporated as well as data security and analytical report. Read more about VCC Live

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VCC Live

26

All-in-one Cloud Contact Center Software

Cloud-based call center software with management and operator features incorporated as well as data security and analytical report. Read more about VCC Live

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Zoho Desk

1,594

Industry's first context-aware Helpdesk Software

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud. Read more about Zoho Desk

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Zoho Desk

1,594

Industry's first context-aware Helpdesk Software

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud. Read more about Zoho Desk

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LiveAgent

745

Great customer service starts with better help desk software

Great customer service starts with better Call Center Software! Read more about LiveAgent

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LiveAgent

745

Great customer service starts with better help desk software

Great customer service starts with better Call Center Software! Read more about LiveAgent

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Omnis

0

Contact center solution for customer engagement

Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, real time monitoring and analytics. Read more about Omnis

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Omnis

0

Contact center solution for customer engagement

Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, real time monitoring and analytics. Read more about Omnis

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PhoneBurner

120

Power dialer & outbound sales acceleration software for SMBs

PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install. Read more about PhoneBurner

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PhoneBurner

120

Power dialer & outbound sales acceleration software for SMBs

PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install. Read more about PhoneBurner

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VICIdial

226

50 pts

Open source call center software with predictive dialer

Contact Center service with Inbound and outbound call handling, Inbound email and website customer chat. Read more about VICIdial

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VICIdial

226

50 pts

Open source call center software with predictive dialer

Contact Center service with Inbound and outbound call handling, Inbound email and website customer chat. Read more about VICIdial

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Zendesk

2,326

Cloud-based Help Desk & Customer Support Platform

Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk

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Zendesk

2,326

Cloud-based Help Desk & Customer Support Platform

Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk

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Aircall

151

74 pts

Phone system for support and sales teams

Scale your call center, integrate it to your business tools and enrich your interactions with insightful data. Aircall, your call center re-invented. Read more about Aircall

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Aircall

151

74 pts

Phone system for support and sales teams

Scale your call center, integrate it to your business tools and enrich your interactions with insightful data. Aircall, your call center re-invented. Read more about Aircall

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Agile CRM

372

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM

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Agile CRM

372

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM

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Freshdesk

2,129

Online helpdesk system and customer service software

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk

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Freshdesk

2,129

Online helpdesk system and customer service software

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk

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Talkdesk

562

40 pts

The world's leading cloud-based contact center software.

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. Read more about Talkdesk

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Talkdesk

562

40 pts

The world's leading cloud-based contact center software.

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. Read more about Talkdesk

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ChaseData

132

Cloud-based call center solution for SMBs

Cloud-based scalable call center solutions are in reach of every sized business in every industry. Read more about ChaseData

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ChaseData

132

Cloud-based call center solution for SMBs

Cloud-based scalable call center solutions are in reach of every sized business in every industry. Read more about ChaseData

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Twilio Flex

199

41 pts

Fully programmable cloud contact center platform

Twilio Flex is a fully programmable cloud contact center solution which allows companies to instantly deploy an omnichannel contact center and customize discrete components including interaction routing, communication channels, workflows, UI & reporting to meet the unique needs of the organization… Read more about Twilio Flex

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Twilio Flex

199

41 pts

Fully programmable cloud contact center platform

Twilio Flex is a fully programmable cloud contact center solution which allows companies to instantly deploy an omnichannel contact center and customize discrete components including interaction routing, communication channels, workflows, UI & reporting to meet the unique needs of the organization… Read more about Twilio Flex

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SysAid

179

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid

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SysAid

179

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid

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CallTools

78

41 pts

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more. Read more about CallTools

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CallTools

78

41 pts

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more. Read more about CallTools

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Vonage Business

199

56 pts

Cloud-based business VoIP phone service

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses. Read more about Vonage Business

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Vonage Business

199

56 pts

Cloud-based business VoIP phone service

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses. Read more about Vonage Business

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XCALLY

65

59 pts

Omnichannel contact center management

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers. Read more about XCALLY

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XCALLY

65

59 pts

Omnichannel contact center management

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers. Read more about XCALLY

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8x8 Virtual Office

173

Voice, video, chat, contact center. In the cloud.

8x8 Virtual Office offers smarter, more efficient ways to connect with customers and employees. 8x8 Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. Read more about 8x8 Virtual Office

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8x8 Virtual Office

173

Voice, video, chat, contact center. In the cloud.

8x8 Virtual Office offers smarter, more efficient ways to connect with customers and employees. 8x8 Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. Read more about 8x8 Virtual Office

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Predictive Dialer

42

The Deskforce solution for boosting agent performance

Innitel's Predictive Dialer is a call center management solution promising automated features that assist agents and managers to maximize campaign performance. Read more about Predictive Dialer

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Predictive Dialer

42

The Deskforce solution for boosting agent performance

Innitel's Predictive Dialer is a call center management solution promising automated features that assist agents and managers to maximize campaign performance. Read more about Predictive Dialer

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CrazyCall

36

Calling App for Customer Service Teams & Sales

Calling software tailored to Call Center. Use features such as Auto Dialer, Call Monitoring and Call recordings to improve your performance. Plus, it takes less than 5 minutes to get started with CrazyCall so new agents can start calling right away! Read more about CrazyCall

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CrazyCall

36

Calling App for Customer Service Teams & Sales

Calling software tailored to Call Center. Use features such as Auto Dialer, Call Monitoring and Call recordings to improve your performance. Plus, it takes less than 5 minutes to get started with CrazyCall so new agents can start calling right away! Read more about CrazyCall

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