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Best Call Center Software with Monitoring
90 software options
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Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation
Read more about Genesys Cloud
Make every phone conversation count and give time back to your reps with 70+ CRM, helpdesk, and software integrations.
Read more about Aircall
Balto understands phone conversations and automatically tells reps what to say, live on each call.
Read more about Balto
Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Read more about Talkdesk
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.
Read more about Salesforce Service Cloud
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.
Read more about Zendesk
Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale.
Read more about Samespace
ProcedureFlow is a cloud-based knowledge management software which enables call centers to create simple visual maps to support customer service operations
Read more about ProcedureFlow
Dialing Innovations Call Center Application Suite
4.8
(14)Predictive dialer & call automation for call centers
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more
Read more about Dialing Innovations Call Center Application Suite
XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.
Read more about XCALLY
Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more
Read more about Newfies-Dialer
Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, real time monitoring and analytics.
Read more about Omnis
Great customer service starts with better Contact Center software!
Read more about LiveAgent
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.
Read more about User.com
uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care
Read more about uContact
Auto Dialer
Blended Call Center
CRM
Call Logging
Campaign Specific Caller ID
Inbound Call Center
Interactive Voice Response (IVR)
Knowledge Base
Manual Dialer
Outbound Call Center
Preview Dialer
Progressive Dialer
Quality Management
Queue Management
Blended Call Center
CRM
Call Logging
Campaign Specific Caller ID
Inbound Call Center
Interactive Voice Response (IVR)
Knowledge Base
Manual Dialer
Outbound Call Center
Preview Dialer
Progressive Dialer
Quality Management
Queue Management
Read more about CallShaper
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction
Read more about Playvox
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.
Read more about Zoho Desk
CloudTalk is a full-featured, cloud-based contact center software ready to use at the touch of a button, for sales and support teams of all sizes
Read more about CloudTalk
Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Key features include reporting, voicemail management, call recording, IVR, database administration, workflow configuration, KPI monitoring, and more.
Read more about Call Center Studio
PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install.
Read more about PhoneBurner
Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communication, telemarketing, lead management & more. The platform enables users to automate call workflows using automatic answering.
Read more about Adversus
Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.
Read more about Aspect Via
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling
Read more about VICIdial
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey
Read more about Agile CRM
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