This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Best Call Center Software with Performance Reports

94 software options

Sponsored

1 filter applied



Features



Pricing models


Customer rating



Personalize your search

Any industry

Any business size

NICE CXone

4.2
(509)

Cloud Contact Center Software

visit website
Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

Read more about NICE CXone

Genesys Cloud CX

4.2
(124)

Mobile optimized cloud call center with multichannel routing

visit website
Genesys Cloud CX is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Read more about Genesys Cloud CX

Webex

4.4
(5.4K)

One app for everything. And everyone.

visit website
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex

Salesforce Service Cloud

4.4
(528)

Customer Service & Field Service Management Solutions

visit website
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

visit website
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

Read more about Zoho Desk

ChaseData CCaaS

4.8
(133)

Cloud-based call center solution for SMBs

visit website
Cloud-based scalable call center solutions are in reach of every sized business in every industry.

Read more about ChaseData CCaaS

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk

Intradiem

4.4
(16)

Workforce automation solution for optimizing operations

visit website
Intradiem is a workforce automation solution designed to streamline operations related to agent engagement & customer service experience. It comes with an automated training module, which lets organizations create real-time training & allows employees to manage schedules via a mobile application.

Read more about Intradiem

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

visit website
Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes.

Read more about Qubicles

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

visit website
Great customer service starts with better Contact Center software!

Read more about LiveAgent

PhoneBurner

4.9
(147)

Power dialer & outbound sales acceleration software for SMBs

visit website
PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install.

Read more about PhoneBurner

Bitrix24

4.0
(485)

100% free CRM, collaboration and communication tool suite

visit website
Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

Read more about Bitrix24

Playvox

4.8
(80)

Quality Assurance Software for customer service teams.

visit website
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction

Read more about Playvox

Ricochet360

5.0
(24)

Sales is a contact sport. Our Auto Dialer connects you 1st!

visit website
Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM.

Read more about Ricochet360

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

visit website
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

Read more about Quiq Messaging

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

visit website
HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms.

Read more about HoduCC

VoiceAI

4.0
(1)

Small moments, deep insights

visit website
Driving improved CX, sales and compliance outcomes through having the right data in the right format

Read more about VoiceAI

CallShaper

4.9
(16)

Call center software for managing inbound and outbound calls

visit website
Auto Dialer
Blended Call Center
CRM
Call Logging
Campaign Specific Caller ID
Inbound Call Center
Interactive Voice Response (IVR)
Knowledge Base
Manual Dialer
Outbound Call Center
Preview Dialer
Progressive Dialer
Quality Management
Queue Management

Read more about CallShaper

Dialpad

4.3
(423)

Cloud communications system for enterprises

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell.

Read more about Dialpad

Five9

4.2
(397)

Cloud contact and call center software

visit website
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Balto

4.8
(5)

Call center phone coaching for sales & customer service reps

visit website
Balto understands phone conversations and automatically tells reps what to say, live on each call.

Read more about Balto

CloudTalk

4.5
(225)

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a full-featured, cloud-based contact center software ready to use at the touch of a button, for sales and support teams of all sizes

Read more about CloudTalk

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

learn more
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Alvaria Workforce

4.2
(239)

Workforce management for on-premise, hosted or in the cloud

learn more
Alvaria Workforce is a high-performance contact center software solution that provides forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering exceptional customer experience.

Read more about Alvaria Workforce

Nextiva

4.2
(185)

Simplifying Business Communication

learn more
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

Read more about Nextiva