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Best Call Center Software with Real Time Data

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CloudCall

3.9
(27)

Advanced, cloud-based computer telephony integration

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Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone system to increase efficiency.

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Helpshift

3.9
(26)

Digital customer service platform and ticketing system

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Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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8x8 Contact Center

4.0
(20)

One solution for every customer interaction.

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8x8's self-service cloud contact center provides a flexible way to engage with customers, enabling any business to deliver a positive customer experience with a complete multi-channel solution and extensive customer analytics.

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tcnp 3

4.5
(10)

Cloud-based call center solution

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TCN's unrivaled productivity with omni-channel reach. From inbound, outbound, and blended call flows TCN connects you with your customers like never before.

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Dialfire

4.8
(6)

Cloud-based outbound call center software

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Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, and more.

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TalkChief

5.0
(4)

Business phone system for your modern business needs

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Whether your team works on inbound or outbound queues, create your teams, add your members, set the business hours, add DID numbers, and create the call flow routing that best meets your business. Customize your call flow with IVR, Dynamic routes, voicemail and call forwarding.

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Aceyus

5.0
(3)

Employee & client experience management for contact centers

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Aceyus is an intelligence and reporting platform for enterprise-level contact centers, which provides real-time & historical reports on customer and agent behavior. Features include intelligent call routing, alerts, dynamic dashboards, trend analysis, omnichannel reporting, data integration & more.

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Natterbox

4.3
(3)

Global Phone System 100% native in Salesforce CRM

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Natterbox is a cloud based business telephony and voice service software for small and medium sized organizations and can be integrated with Salesforce CRM

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MiContact Center

4.0
(3)

Cloud contact center solutions

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MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers.

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Observe.AI

4.5
(2)

AI-based call analytics platform

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Observe.AI is a call analysis platform designed to help businesses prepare call transcription and automate speech recognition in order to detect customer sentiments and improve agents' performance in real-time.

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AireContact

5.0
(1)

Multi-channel call centre software

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AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place.

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Remote Businesses, Contact Centers, Hospitals, Schools, or any business that needs to manage their teams.

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Zent.io

5.0
(1)

Cloud omnichannel contact center software

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Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal

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3C Plus

(0)

Call center software for managing telephony operations

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3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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CallOne

(0)

CallOne is call center software to aid customer service

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CallOne enables companies to integrate various call center functions into their customer service facility. These include intelligent call control, real-time monitoring with statistics, and call recording, as well as cloud storage of emails.

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Cingo

(0)

Omni-channel customer service platform

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Cingo is an omni-channel customer service platform designed to help call centers provide seamless customer support with live chat, email & video & VoIP calling

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ContactSuite

(0)

Cloud-based communications management software

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ContactSuite is a complete cloud communication platform designed specifically for businesses. It provides supervisors, team leaders, and managers of call centers with powerful management tools. ContactSuite makes companies accessible to customers by using all kinds of optimal smart tools.

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INO CX

(0)

Omnichannel contact center solution

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INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.

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Wildix

(0)

The First Sales-Oriented Unified Communications Solution.

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Wildix is a global provider of unified communications solutions for simpler, more secure business communications in the digital age.

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injixo

(0)

Workforce management for call centers

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injixo is a cloud-based workforce management (WFM) suite for contact centers which supports scheduling, forecasting, intraday management & reporting features. injixo is mobile-ready, giving users the flexibility to manage their workforce anytime, anywhere via mobile or tablet devices

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