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Best Call Center Software with Real Time Updates

38 software options

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Aircall

4.2
(183)

Phone system for support and sales teams

Make every phone conversation count and give time back to your reps with 70+ CRM, helpdesk, and software integrations.

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Balto

4.7
(3)

Call center phone coaching for sales & customer service reps

Balto understands phone conversations and automatically tells reps what to say, live on each call.

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Salesforce Service Cloud

4.4
(509)

Customer Service & Field Service Management Solutions

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

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Zendesk

4.4
(2,549)

Service-first CRM company that builds support & sales tools

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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Intradiem

4.3
(15)

Workforce automation solution for optimizing operations

Intradiem is a workforce automation solution designed to streamline operations related to agent engagement & customer service experience. It comes with an automated training module, which lets organizations create real-time training & allows employees to manage schedules via a mobile application.

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LiveAgent

4.7
(1,001)

Great customer service starts with better help desk software

Great customer service starts with better Contact Center software!

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uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care

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Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

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Playvox

4.8
(67)

Quality Assurance Software for customer service teams.

With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction

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Zoho Desk

4.5
(1,649)

Cloud-based help desk platform

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

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CloudTalk

4.6
(199)

Cloud-based call center software for sales and support teams

CloudTalk is a full-featured, cloud-based contact center software ready to use at the touch of a button, for sales and support teams of all sizes

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One Call Now

4.6
(20)

Simple, Reliable, Affordable Group Messaging

OnSolve One Call Now is a simple critical communications software for businesses to broadcast emergency alerts, send routine notifications and communicate with staff.

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Aspect Via

4.4
(14)

Cloud contact center and workforce optimization solution

Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.

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VICIdial

4.7
(247)

Open source call center software with predictive dialer

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

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Channels

4.8
(36)

Power up your customer service

Calling software tailored to Contact Center. Use features such as Auto Dialer, Call Monitoring and Call recordings to improve your performance. Plus, it takes less than 5 minutes to get started with CrazyCall so new agents can start calling right away!

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Dixa

4.3
(19)

Conversational Customer Service Software

Dixa offers call center software built by CX professionals to improve the agent and customer experience. Powered by smart routing, customer data, integrations and more, get quality VoIP starting at $99 per agent/ per month and add more channels or agents as needed.

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Freshdesk

4.5
(2,239)

Online helpdesk system and customer service software

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With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

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Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations.

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Ameyo

3.9
(30)

All-in-one Contact Center Software

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An all-in-one customer interaction suite powering over a billion interactions worldwide

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Sabienzia

(0)

Cloud-based contact center software

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Sabienzia is a cloud-based call center software designed to help businesses streamline customer service operations across multiple communication channels. Features include remote access, performance metrics, team collaboration, automatic call distribution, and data management.

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ChaseData CCaaS

4.8
(134)

Cloud-based call center solution for SMBs

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Cloud-based scalable call center solutions are in reach of every sized business in every industry.

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Connect First

4.5
(52)

Omni-channel cloud contact center

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Connect First is an award-winning Cloud-Based Call Center provider committed to 100% customer satisfaction.

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Sharpen

4.4
(47)

Happy Agents. Happy Customers.

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Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.

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3CLogic

4.3
(48)

Cloud Call Center Solutions

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3CLogic is a complete cloud call center platform, hosted on Amazon Web Services, with deployments across four continents for a growing list of Global 2000 and enterprise customers.

Read more about 3CLogic

MAXvoice

4.9
(17)

Communication tool that connects teams via voice calling

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MAXvoice is a cloud-based communication platform that lets businesses use voice calling and group chat to connect with customers, partners, vendors, support resources, and co-workers across multiple locations.

Read more about MAXvoice

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