Call Center Software with Rules-Based Workflow

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12 apps

Salesforce Service Cloud   

440
Customer Service & Field Service Management Solutions
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud
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Adversus   

18
Cloud-based dialer & CRM solution
Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communication, telemarketing, lead management & more. The platform enables users to automate call workflows using automatic answering. Read more about Adversus
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Cloud-based dialer & CRM solution
Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communication, telemarketing, lead management & more. The platform enables users to automate call workflows using automatic answering. Read more about Adversus
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Convoso   

14
Convert more leads in less time!
Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Read more about Convoso Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!
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Convert more leads in less time!
Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Read more about Convoso Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!
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User.com   

20
The engine of growth. An all in one solution for user data.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place. Read more about User.com
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The engine of growth. An all in one solution for user data.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place. Read more about User.com
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Zendesk   

2,371
Cloud-based Help Desk & Customer Support Platform
Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk is a leading customer care software used in call centers and already trusted by over 200,000 customers worldwide. Read more about Zendesk
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LiveAgent   

913
Great customer service starts with better help desk software
Great customer service starts with better Call Center Software! Read more about LiveAgent
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Freshdesk  

2,180
Online helpdesk system and customer service software
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk
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Online helpdesk system and customer service software
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes. Read more about Freshdesk
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Zoho Desk  

1,607
Cloud-based help desk platform
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud. Read more about Zoho Desk
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Cloud-based help desk platform
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud. Read more about Zoho Desk
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SalesExec  

18
Lead Management for Call Centers and Sales Teams
Call center agents have a tough job as it is, managing multiple software applications shouldn't be another thing for them to worry about. SalesExec is an all in one solution including; dialing, texting, guided selling, sales scripts, lead prioritization, and call routing. Read more about SalesExec
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Lead Management for Call Centers and Sales Teams
Call center agents have a tough job as it is, managing multiple software applications shouldn't be another thing for them to worry about. SalesExec is an all in one solution including; dialing, texting, guided selling, sales scripts, lead prioritization, and call routing. Read more about SalesExec
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Compass  

5
Streamline processes and tasks with interactive workflows
Feel confident that your agents know how to handle every call and always have all of the information they need. Compass gives you the tools to create interactive decision trees that will guide your agents through a clear step by step process on every call. Read more about Compass
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Streamline processes and tasks with interactive workflows
Feel confident that your agents know how to handle every call and always have all of the information they need. Compass gives you the tools to create interactive decision trees that will guide your agents through a clear step by step process on every call. Read more about Compass
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Clarity Connect  

8
Full-featured contact center native to Skype for Business
The best contact center for Skype for Business. Easy to install and maintain. Read more about Clarity Connect
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Full-featured contact center native to Skype for Business
The best contact center for Skype for Business. Easy to install and maintain. Read more about Clarity Connect
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Verascape  

0
Customer service and order tracking solution for businesses
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more. Read more about Verascape
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Customer service and order tracking solution for businesses
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more. Read more about Verascape
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