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Best Call Center Software with Workflow Management

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Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

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Twilio logo

Twilio

4.6
(281)

Voice and messaging for your web and mobile applications

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Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.

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PhoneBurner logo

PhoneBurner

4.9
(152)

Power dialer & outbound sales acceleration software for SMBs

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PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install.

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Alvaria Cloud logo

Alvaria Cloud

4.4
(16)

The Premier Enterprise Cloud Contact Center Solution

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Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments.

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Convoso logo

Convoso

4.5
(39)

Dial Smarter, Not Harder

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Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

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Enghouse Contact Center logo

Enghouse Contact Center

4.5
(14)

Cloud-based contact center platform

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Enghouse Interactive Contact Center is a cloud-based platform, which helps organizations manage customer inquiries, route multiple channels to agents, and prioritize and evaluate calls. Features include quality monitoring, call recording, skill-based routing, issue tracking, IVR, and reporting.

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NICE CXone logo

NICE CXone

4.2
(515)

Cloud Contact Center Software

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Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

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Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(537)

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

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LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

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Your full-stack Call center software awaits. LiveAgent is a web-based Help Desk / Call Center solution which enables the management of support tickets from multiple channels, customer calls, live chat, and social media.

Start with a 14-Day free trial, no credit card needed, no contracts.

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Dialfire logo

Dialfire

4.8
(10)

Cloud-based outbound call center software

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Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, and more.

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Bitrix24 logo

Bitrix24

4.1
(511)

100% free CRM, collaboration and communication tool suite

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Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

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CloudTalk logo

CloudTalk

4.4
(242)

Cloud-based call center software for sales and support teams

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CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing business software. It’s the perfect solution for scaling companies. Try a FREE 14-day trial.

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uContact logo

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

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uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care

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Five9 logo

Five9

4.2
(405)

Cloud contact and call center software

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Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

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Squaretalk logo

Squaretalk

4.8
(43)

Your ecosystem for better cloud communications

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Squaretalk provides your support and sales teams with powerful cloud call center solutions with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

Leverage CTI with Zoho, Salesforce, or other popular CRMs with our native integrations.

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Quiq Messaging logo

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

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Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

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CallShaper logo

CallShaper

4.9
(16)

Call center software for managing inbound and outbound calls

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Auto Dialer
Blended Call Center
CRM
Call Logging
Campaign Specific Caller ID
Inbound Call Center
Interactive Voice Response (IVR)
Knowledge Base
Manual Dialer
Outbound Call Center
Preview Dialer
Progressive Dialer
Quality Management
Queue Management

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Zadarma logo

Zadarma

3.7
(40)

Business phone system for companies of all sizes

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Zadarma offers a new generation of business phone system with virtual numbers from 100 countries, free Cloud PBX, free CRM and widgets.

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Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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RingCentral Contact Center logo

RingCentral Contact Center

4.3
(164)

The Collaborative Contact Center solution from the industry

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Transform customer engagement with Collaborative Call & Contact Centre technology: Omnichannel routing; CRM integrations; Agent management tools; Actionable analytics

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Ricochet360 logo

Ricochet360

4.8
(25)

Sales is a contact sport. Our Auto Dialer connects you 1st!

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Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM.

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Freshdesk logo

Freshdesk

4.5
(2.4K)

Online helpdesk system and customer service software

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With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

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Yonyx logo

Yonyx

4.8
(127)

Decision tree driven Interactive guides for customer service

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Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

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CallRail logo

CallRail

4.5
(148)

Call Tracking & Analytics

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CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

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Alvaria Workforce logo

Alvaria Workforce

4.2
(240)

Workforce management for on-premise, hosted or in the cloud

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Alvaria Workforce is a high-performance contact center software solution that provides forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering exceptional customer experience.

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