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11 software options
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Features
SMS Messaging(4)
Customer Database(5)
API(8)
Workflow Management(8)
Access Controls/Permissions(7)
Activity Dashboard(8)
Activity Tracking(6)
AI/Machine Learning(4)
Alerts/Escalation(7)
Alerts/Notifications(9)
Appointment Management(5)
Auto-Responders(4)
Automated Routing(6)
Automatic Call Distribution(4)
Calendar Management(4)
Call Center Management(8)
Call Logging(4)
Call Monitoring(7)
Call Recording(7)
Call Reporting(6)
Call Routing(5)
Call Scripting(3)
Call Tracking(3)
Campaign Management(4)
Chat/Messaging(7)
Chatbot(3)
Collaboration Tools(6)
Communication Management(7)
Compliance Management(5)
Computer Telephony Integration(6)
Contact Database(4)
Contact Management(4)
CRM(6)
Customer Experience Management(10)
Customer History(5)
Customer Segmentation(4)
Customizable Branding(5)
Customizable Fields(5)
Customizable Forms(6)
Customizable Reports(7)
Customizable Templates(8)
Dashboard(7)
Data Import/Export(8)
Document Storage(5)
Drag & Drop(6)
Email Management(5)
Email Templates(5)
Employee Scheduling(3)
Engagement Tracking(3)
Event Triggered Actions(5)
Feedback Management(9)
File Sharing(4)
Inbound Call Center(3)
Interaction Tracking(8)
IVR/Voice Recognition(5)
Knowledge Base Management(6)
Lead Management(3)
Live Chat(7)
Manual Dialer(3)
Mobile Access(5)
Monitoring(7)
Multi-Channel Communication(8)
Multi-Channel Data Collection(5)
Multi-Channel Management(5)
Multi-Language(7)
Multiple User Accounts(7)
Outbound Call Center(3)
Performance Management(7)
Performance Metrics(10)
Prioritization(5)
Queue Management(5)
Real Time Analytics(5)
Real Time Data(6)
Real Time Monitoring(7)
Real Time Notifications(7)
Real Time Reporting(5)
Real Time Updates(6)
Real-Time Chat(5)
Remote Access/Control(4)
Reporting & Statistics(10)
Reporting/Analytics(11)
Role-Based Permissions(4)
Screen Sharing(4)
Search/Filter(9)
Self Service Portal(7)
Sentiment Analysis(6)
Single Sign On(8)
Social Media Integration(6)
SSL Security(4)
Support Ticket Management(6)
Survey/Poll Management(7)
Surveys & Feedback(7)
Tagging(6)
Task Management(6)
Third Party Integrations(10)
Virtual Assistant(5)
Integrated with
Aircall
Salesforce Sales Cloud(6)
WordPress(2)
Shopify(4)
Jira(4)
3CX(2)
ActiveCampaign(2)
Adobe Commerce(4)
Agile CRM(1)
Amazon Connect(6)
APIANT(2)
Asana(2)
AVOXI(2)
BigCommerce(3)
Bitium(2)
Bitrix24(1)
Box(2)
Calendly(2)
Campaign Monitor(3)
Capsule(2)
Chattermill(3)
Cognito Forms(2)
Constant Contact(3)
Customer Thermometer(4)
Cyclr(4)
Cyfe(2)
Domo(1)
Dropbox Business(2)
Drupal(1)
Eloquant(2)
EngageBay CRM(1)
EvaluAgent(3)
Five9(6)
Forethought(3)
Freshdesk(4)
Freshsales(2)
Geckoboard(2)
Genesys Cloud CX(3)
Gmail(3)
Gong.io(1)
Google Analytics 360(3)
Google Calendar(2)
Google Contacts(1)
Google Drive(1)
Google Forms(2)
Google Workspace(2)
Help Scout(2)
Highrise(2)
HubSpot CRM(4)
HubSpot Marketing Hub(3)
Insightly(3)
Instagram(2)
Intercom(5)
Keap(2)
Klaus(4)
Klaviyo(3)
Klipfolio(2)
Kommo(1)
Kustomer(4)
Lead Gen & CRM (formerly SharpSpring)(2)
LeadMaster(2)
LeadSquared(2)
LiveChat(3)
MaestroQA(4)
Mailchimp(5)
Make(2)
Medallia Agent Connect(2)
Meta for Business(4)
Microsoft Excel(2)
Microsoft Outlook(3)
Microsoft Teams(3)
NICE CXone(2)
Nicereply(4)
Nimble(2)
Observe.AI(1)
Operations Hub(3)
Pipedrive(4)
Plantt(3)
Playvox(3)
Plecto(2)
Podio(1)
PrestaShop(1)
QuickBooks Online Advanced(2)
RingCentral Contact Center(4)
Rippling(2)
RudderStack(3)
Salesforce Essentials(2)
Salesforce Marketing Cloud(1)
Salesforce Platform(1)
Salesforce Service Cloud(1)
Salesmate(1)
Segment(3)
ServiceNow(1)
Shelf(2)
Simplesat(4)
Slack(6)
SugarCRM(2)
Talkdesk(8)
Textline(2)
Toky(4)
Tray.io(2)
Trello(4)
Twilio(7)
Twitter/X(3)
VICIdial(2)
WhatsApp(3)
WooCommerce(2)
Workato(3)
Zapier(4)
Zendesk Sell(2)
Zendesk Suite(4)
Zluri(3)
Zoho CRM(4)
Zoho Flow(3)
Pricing model
Free(4)
Open Source(1)
Free Trial(8)
One Time License(0)
Subscription(10)
Devices supported
Mac(4)
iPad(4)
Android(4)
Linux(2)
Web-based(11)
iPhone(4)
Windows(4)
Organization types
Small Business(11)
Non Profit(7)
Large Enterprises(10)
Public Administrations(5)
Freelancers(5)
Mid Size Business(11)
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5
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1
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Online helpdesk system and customer service software
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Quality Assurance Software for customer service teams.
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Modern Customer Service Software For Customer-First Brands
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Quality assurance solution for customer service and sales
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Support team scheduling, made simple.
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Unlock truth in your pipeline to forecast with confidence
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Cost-saving automation for inbound calls
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