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Zendesk Suite logo
4.4
3.8K

Service-first CRM company that builds support & sales tools

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Zendesk Suite users   
+15
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
LiveAgent logo
4.7
1.5K

Great customer service starts with better help desk software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveAgent users   
avatar
avatar
avatar
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
Agile CRM logo
4.1
518

Sales and marketing CRM for growing businesses

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.0
    Features
    4.1
    Customer support
    4.0
Pros and Cons from Agile CRM users   
avatar
+15
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
Ricochet360 logo
4.8
52

Sales is a contact sport. Our Auto Dialer connects you 1st!

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Ricochet360 users   
avatar
avatar
+13
It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.
Sometimes it is difficult to use while multitasking with other systems in our office.
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
Was difficult at first to train staff, but once you get the rhythm it is smooth.
Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.
I don’t like that you can not mass assign leads to people. You can’t mass delete leads.
By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.
Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.
Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.
The software is user friendly. We loved that we were able to access the software from any device.
Efficient, simple, effective. Great at helping agents bang out calls.
I love the ability to customize this application.
Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.
This savings helps offset the cost of Ricochet.
Solving issue of determining cost per acquisition.
It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.
Sometimes it is difficult to use while multitasking with other systems in our office.
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
Was difficult at first to train staff, but once you get the rhythm it is smooth.
Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.
I don’t like that you can not mass assign leads to people. You can’t mass delete leads.
By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.
Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.
Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.
The software is user friendly. We loved that we were able to access the software from any device.
Efficient, simple, effective. Great at helping agents bang out calls.
I love the ability to customize this application.
Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.
This savings helps offset the cost of Ricochet.
Solving issue of determining cost per acquisition.
It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.
Sometimes it is difficult to use while multitasking with other systems in our office.
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
Was difficult at first to train staff, but once you get the rhythm it is smooth.
Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.
I don’t like that you can not mass assign leads to people. You can’t mass delete leads.
By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.
Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.
Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.
The software is user friendly. We loved that we were able to access the software from any device.
Efficient, simple, effective. Great at helping agents bang out calls.
I love the ability to customize this application.
Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.
This savings helps offset the cost of Ricochet.
Solving issue of determining cost per acquisition.
User.com logo
4.6
36

The engine of growth. An all in one solution for user data.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.2
    Features
    4.4
    Customer support
    4.8
Pros and Cons from User.com users   
avatar
avatar
avatar
+15
I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
Bad customer support, administration and misleading information.
I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
They have bad customer support and administration.
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
The only real downside to User is the alerts on the chat.
Feature-rich software with great automation potential and superb support team.
I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.
So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job.
User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication.
I'm a fan -- their WordPress integration is great and is able to pick up on user signups automatically.
I was surprised about how well it worked and what's more important, they offered a great price.
Their support is awesome. They help to solve problems immediately.
They do an amazing job and they really have an impact on our overall performance as a Marketing Team.
Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool.
If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns.
It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.
It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling.
I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
Bad customer support, administration and misleading information.
I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
They have bad customer support and administration.
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
The only real downside to User is the alerts on the chat.
Feature-rich software with great automation potential and superb support team.
I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.
So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job.
User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication.
I'm a fan -- their WordPress integration is great and is able to pick up on user signups automatically.
I was surprised about how well it worked and what's more important, they offered a great price.
Their support is awesome. They help to solve problems immediately.
They do an amazing job and they really have an impact on our overall performance as a Marketing Team.
Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool.
If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns.
It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.
It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling.
I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
Bad customer support, administration and misleading information.
I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
They have bad customer support and administration.
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
The only real downside to User is the alerts on the chat.
Feature-rich software with great automation potential and superb support team.
I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.
So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job.
User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication.
I'm a fan -- their WordPress integration is great and is able to pick up on user signups automatically.
I was surprised about how well it worked and what's more important, they offered a great price.
Their support is awesome. They help to solve problems immediately.
They do an amazing job and they really have an impact on our overall performance as a Marketing Team.
Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool.
If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns.
It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.
It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling.
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4.5
2

Next Generation Customer Interaction Platform

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Positive Reviews
Rating Breakdown
    Value for money
    0.0
    Ease of use
    3.0
    Features
    4.0
    Customer support
    4.0
Pros and Cons from Vivocha users   
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