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Complaint Management Software with Template Management
Last updated: January 2025
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Key Features of Complaint Management Software
Based on GetApp's analysis of 384 verified reviews collected between July, 2021 and August, 2024
- Corrective and Preventive Actions (CAPA): Reviewers appreciate customizable workflows, centralized data storage, and proactive problem-solving capabilities. 96% of reviewers rated this feature as important or highly important.
- Access Controls/Permissions: Users highlight role-based access, granular control, and regulatory compliance, ensuring only authorized personnel access sensitive information. 96% of reviewers rated this feature as important or highly important.
- Issue Tracking: Reviewers value efficient issue identification, trend analysis, and resolution tracking, improving overall problem management. 90% of reviewers rated this feature as important or highly important.
- Support Ticket Management: Users emphasize streamlined ticket handling, efficient communication, and quick resolution of customer inquiries, enhancing service quality. 87% of reviewers rated this feature as important or highly important.
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Start with a 30-day free trial, no credit card or contracts needed.
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