Customer Service Software

GetApp®, a Gartner company, has been helping businesses choose software since 2009
Explore over 200 Customer Service apps and 22,000 verified user reviews
Our Category Leaders methodology ranks apps by security, reviews, integrations & more
Filter options
2
Clear filters
2
Filters

Zoho Desk   

1,492
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Automate ticket management, measure satisfaction, & customize support. Read more about Zoho Desk

Salesforce Service Cloud   

259
Customer service & support software
Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service. Read more about Salesforce Service Cloud

TeamSupport.com   

634
B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport.com

Help Scout   

127
Web-based help desk designed for better customer experience
Help Scout lets you manage all customer support emails in one place with features such as automated workflows, knowledge base, collision detection, and reports. Read more about Help Scout

Cayzu   

31
Help desk ticket & customer service software
Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal. Read more about Cayzu

Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
ITIL / ITSM Customer Service Desk Software, Incident, Asset, Change, Release, Request, Contract, Vendor, Product, Service Catalog, Financial management and more. Read more about Vision Helpdesk

NICE inContact   

93
Cloud Contact Center Software
NICE inContact helps to improve the customer service your call center offers through satisfaction surveys, supervisor tools, workforce optimization and more. Read more about NICE inContact

LiveAgent   

435
Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent

Front   

83
Email management software and shared inbox for teams
Front lets you manage your Customer Service inboxes -- email (support@, info@, etc), Twitter, Facebook, chat, SMS texts -- all in one place. Read more about Front

LiveChat   

434
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat

HelpOnClick Live Chat Software   

3
Live Chat Software and Virtual agent for SMBs
Provide timely customer support to your website visitor with the HelpOnClick Live Chat software. Increase sales and improve customer service. Read more about HelpOnClick Live Chat Software

monday.com   

1,285
Project Management Made Easy
monday.com is a visual tool to help you manage leads and projects in one place. It's a CRM with a project management tool and a task list. Read more about monday.com

SysAid   

96
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Offered in cloud & on-premise, SysAid combines all the essentials, so you can excel with all your Customer Service activities. Read more about SysAid

Freshdesk   

1,023
Online Customer Support Software & Helpdesk Solution
Freshdesk facilitates customer self-service with the ability to create a custom branded knowledge base and community forum with articles, tutorials, and FAQs. Read more about Freshdesk

Jira Service Desk   

167
Simple service desk built on Jira
Jira Service Desk helps support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting & more. Read more about Jira Service Desk

Agile CRM   

274
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM

Bitrix24   

200
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

Salesforce Sales Cloud  

8,344
Cloud-based CRM & Sales Automation
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Read more about Salesforce Sales Cloud Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.

Zendesk  

1,567
Cloud customer service software
Zendesk is a leading cloud-based customer service software solution trusted by over 200,000 customers worldwide. Read more about Zendesk

Wix  

1,234
Website builder & publishing platform
Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor. Read more about Wix

Samanage  

450
IT Service Desk & Asset Management Software
Use Samanage Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets. Read more about Samanage

Bookafy  

105
Free online appointment booking software
No more Phone Tag, Back and Forth Emails... Let Bookafy automate your appointment scheduling and give your customers a better experience. Read more about Bookafy

Zoho Assist  

133
Instant Remote Support. Unattended Remote Access.
Offer your customers remote computer support with Zoho Assist. Includes Scheduled Sessions, Screen Sharing, Chat, File Transfer, Remote Rebooting & more. Read more about Zoho Assist

bpm'online CRM  

75
Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM

Aircall  

117
Phone system for support and sales teams
Empower your support team to better communicate with customers with a phone solution that smartly integrates into your workflows and enriches your conversations. Read more about Aircall
Filters
Minimum rating

Customer Service Category Leaders Q4 2018

GetApp's quarterly ranking showcases the leading 10-15 Customer Service apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
80
80
Reviews 15/20
Integrations 12/20
Mobile 19/20
Functionality 16/20
Security 18/20
79
79
Reviews 16/20
Integrations 12/20
Mobile 19/20
Functionality 17/20
Security 15/20
77
77
Reviews 18/20
Integrations 20/20
Mobile 20/20
Functionality 19/20
Security -/20
75
75
Reviews 18/20
Integrations 4/20
Mobile 18/20
Functionality 19/20
Security 16/20
74
74
Reviews 11/20
Integrations 16/20
Mobile 19/20
Functionality 15/20
Security 13/20
71
71
Reviews 18/20
Integrations 17/20
Mobile 18/20
Functionality 18/20
Security -/20
68
68
Reviews 12/20
Integrations 5/20
Mobile 18/20
Functionality 15/20
Security 18/20
68
68
Reviews 16/20
Integrations 17/20
Mobile 19/20
Functionality 16/20
Security -/20
67
67
Reviews 11/20
Integrations 12/20
Mobile 17/20
Functionality 14/20
Security 13/20
65
65
Reviews 11/20
Integrations 7/20
Mobile 18/20
Functionality 15/20
Security 14/20
64
64
Reviews 15/20
Integrations 11/20
Mobile 20/20
Functionality 18/20
Security -/20
57
57
Reviews 13/20
Integrations 10/20
Mobile 19/20
Functionality 15/20
Security -/20
55
55
Reviews 5/20
Integrations 2/20
Mobile 20/20
Functionality 10/20
Security 18/20
47
47
Reviews 12/20
Integrations 0/20
Mobile 5/20
Functionality 15/20
Security 15/20
28
28
Reviews 10/20
Integrations 5/20
Mobile 0/20
Functionality 13/20
Security -/20

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.

GetApp lists the best Customer Service software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

Related links



Page last modified