Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
Filter byclear all
Pricing models
Devices supported
Organization types
Geographies served
Customer rating
Integrated with
Integrated with
Features
Features

Personalize your search in 2 clicks

Select your company sizeSelect your industry type

Personalize your search in a few taps

just me
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
49 apps

Freshdesk   

1,810
82 pts
Online Customer Support Software & Helpdesk Solution
Freshdesk facilitates customer self-service with the ability to create a custom branded knowledge base and community forum with articles, tutorials, and FAQs. Read more about Freshdesk
Visit WebsiteAdd to compareCompareRemove app
Online Customer Support Software & Helpdesk Solution
Freshdesk facilitates customer self-service with the ability to create a custom branded knowledge base and community forum with articles, tutorials, and FAQs. Read more about Freshdesk
Visit WebsiteCompare

TeamSupport   

726
70 pts
B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport
Visit WebsiteAdd to compareCompareRemove app
B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport
Visit WebsiteCompare

Bold360   

3
AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
Visit WebsiteAdd to compareCompareRemove app
AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
Visit WebsiteCompare

LiveAgent   

267
71 pts
Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent
Visit WebsiteAdd to compareCompareRemove app
Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent
Visit WebsiteCompare

Front   

70
Email management software and shared inbox for teams
Front lets you manage your Customer Service inboxes -- email (support@, info@, etc), Twitter, Facebook, chat, SMS texts -- all in one place. Read more about Front
Visit WebsiteAdd to compareCompareRemove app
Email management software and shared inbox for teams
Front lets you manage your Customer Service inboxes -- email (support@, info@, etc), Twitter, Facebook, chat, SMS texts -- all in one place. Read more about Front
Visit WebsiteCompare

Jira Service Desk   

89
55 pts
Simple service desk built on Jira
Jira Service Desk helps support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting & more. Read more about Jira Service Desk
Visit WebsiteAdd to compareCompareRemove app
Simple service desk built on Jira
Jira Service Desk helps support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting & more. Read more about Jira Service Desk
Visit WebsiteCompare

InGenius   

0
Call center CRM-integrated software
InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius
Visit WebsiteAdd to compareCompareRemove app
Call center CRM-integrated software
InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius
Visit WebsiteCompare

Help Scout   

78
Web-based help desk designed for better customer experience
Help Scout lets you manage all customer support emails in one place with features such as automated workflows, knowledge base, collision detection, and reports. Read more about Help Scout
Visit WebsiteAdd to compareCompareRemove app
Web-based help desk designed for better customer experience
Help Scout lets you manage all customer support emails in one place with features such as automated workflows, knowledge base, collision detection, and reports. Read more about Help Scout
Visit WebsiteCompare

Cayzu   

6
Cloud Based Help Desk Software That Actually Helps
Stand out from the crowd by providing easier to use, customizable self service to your customers! Cayzu offers a complete help desk and knowledge base built into one. Read more about Cayzu
Visit WebsiteAdd to compareCompareRemove app
Cloud Based Help Desk Software That Actually Helps
Stand out from the crowd by providing easier to use, customizable self service to your customers! Cayzu offers a complete help desk and knowledge base built into one. Read more about Cayzu
Visit WebsiteCompare

bpm'online studio   

7
Intelligent low-code and process management platform
Bpm’online studio enterprise is an intelligent low-code and process management platform for medium and large organizations with out-of-the-box solutions and templates. Read more about bpm'online studio
Visit WebsiteAdd to compareCompareRemove app
Intelligent low-code and process management platform
Bpm’online studio enterprise is an intelligent low-code and process management platform for medium and large organizations with out-of-the-box solutions and templates. Read more about bpm'online studio
Visit WebsiteCompare

HelpDesk   

1
Ticketing software for effortless customer support
HelpDesk is a ticketing system for customer service teams. Minimize your support team’s efforts and save time for meaningful conversations with customers. Resolve tickets faster and with greater precision. Use HelpDesk to improve your customer satisfaction level and increase sales. Read more about HelpDesk
Visit WebsiteAdd to compareCompareRemove app
Ticketing software for effortless customer support
HelpDesk is a ticketing system for customer service teams. Minimize your support team’s efforts and save time for meaningful conversations with customers. Resolve tickets faster and with greater precision. Use HelpDesk to improve your customer satisfaction level and increase sales. Read more about HelpDesk
Visit WebsiteCompare

LiveChat   

587
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat
Visit WebsiteAdd to compareCompareRemove app
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat
Visit WebsiteCompare

LiveHelpNow   

6
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
Visit WebsiteAdd to compareCompareRemove app
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
Visit WebsiteCompare

Bitrix24   

258
100% free CRM, collaboration and communication tool suite
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website live chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack, etc. Read more about Bitrix24
Visit WebsiteAdd to compareCompareRemove app
100% free CRM, collaboration and communication tool suite
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website live chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack, etc. Read more about Bitrix24
Visit WebsiteCompare

bpm'online CRM  

24
Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM
Learn moreAdd to compareCompareRemove app
Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM
Learn moreCompare

Acctivate  

7
QuickBooks inventory management software for SMBs
A better way to put the customer first. Manage orders, tracking info, customer info, see product availability & fulfill orders faster in QuickBooks. Read more about Acctivate
Learn moreAdd to compareCompareRemove app
QuickBooks inventory management software for SMBs
A better way to put the customer first. Manage orders, tracking info, customer info, see product availability & fulfill orders faster in QuickBooks. Read more about Acctivate
Learn moreCompare

KronoDesk  

1
Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
Learn moreAdd to compareCompareRemove app
Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
Learn moreCompare

Five9  

227
Cloud contact and call center software
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9
Learn moreAdd to compareCompareRemove app
Cloud contact and call center software
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9
Learn moreCompare

Deskero  

93
50 pts
Customizable help desk & ticketing system
Provide top-level customer service using Deskero, a simple yet powerful app for taking care of your customers with multi-channel and social support. Read more about Deskero
Learn moreAdd to compareCompareRemove app

Deskero

50 pts
Customizable help desk & ticketing system
Provide top-level customer service using Deskero, a simple yet powerful app for taking care of your customers with multi-channel and social support. Read more about Deskero
Learn moreCompare

HappyFox  

73
60 pts
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial
Learn moreAdd to compareCompareRemove app
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial
Learn moreCompare

Kayako  

143
Unified customer service platform
Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
Learn moreAdd to compareCompareRemove app
Unified customer service platform
Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
Learn moreCompare

Teckst  

30
Customer service texting platform
Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range of features including Facebook Messenger and WeChat connectivity, SMS/MMS, active ticket status tracking, desktop and audio notifications, single sign-on, and more… Read more about Teckst
Learn moreAdd to compareCompareRemove app
Customer service texting platform
Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range of features including Facebook Messenger and WeChat connectivity, SMS/MMS, active ticket status tracking, desktop and audio notifications, single sign-on, and more… Read more about Teckst
Learn moreCompare

Sharpen  

46
Cloud-native Contact Center Platform
A leading cloud native contact center that serves more than 1,000 companies across the globe. Read more about Sharpen
Learn moreAdd to compareCompareRemove app
Cloud-native Contact Center Platform
A leading cloud native contact center that serves more than 1,000 companies across the globe. Read more about Sharpen
Learn moreCompare

Agiloft  

23
Helpdesk solution
Agiloft supports out-of-the box solutions for customer support, internal helpdesk, contract management, workflow & BPM, ITL & ITSM, change management, & more. Read more about Agiloft
Learn moreAdd to compareCompareRemove app
Helpdesk solution
Agiloft supports out-of-the box solutions for customer support, internal helpdesk, contract management, workflow & BPM, ITL & ITSM, change management, & more. Read more about Agiloft
Learn moreCompare

Comm100 Live Chat  

30
Real conversations in real-time
Comm100 Live Chat offers a fast, effective, and affordable customer service solution. Read more about Comm100 Live Chat
Learn moreAdd to compareCompareRemove app
Real conversations in real-time
Comm100 Live Chat offers a fast, effective, and affordable customer service solution. Read more about Comm100 Live Chat
Learn moreCompare
Filter by
Customer rating