Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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29 apps

PureCloud   

80
Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud
Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud

InGenius   

2
Call center CRM-integrated software
InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius
Call center CRM-integrated software
InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius

CloudTalk   

67
Cloud-based call center software for sales and support teams
Personal attention always is valued as one of the most important features. Our clients values our proactive and personal support. Read more about CloudTalk
Cloud-based call center software for sales and support teams
Personal attention always is valued as one of the most important features. Our clients values our proactive and personal support. Read more about CloudTalk

LiveChat   

903
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat

TrueDialog   

10
Enterprise-Grade SMS Text Messaging Platform with SMS API
The perfect SMS texting software for customer service, contact center SMS, help desk SMS, and customer support SMS texting solutions. Read more about TrueDialog
Enterprise-Grade SMS Text Messaging Platform with SMS API
The perfect SMS texting software for customer service, contact center SMS, help desk SMS, and customer support SMS texting solutions. Read more about TrueDialog

Talkdesk  

467
The world's leading cloud-based contact center software.
Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use. Read more about Talkdesk
The world's leading cloud-based contact center software.
Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use. Read more about Talkdesk

Aircall  

138
Phone system for support and sales teams
Empower your support team to better communicate with customers with a phone solution that smartly integrates into your workflows and enriches your conversations. Read more about Aircall
Phone system for support and sales teams
Empower your support team to better communicate with customers with a phone solution that smartly integrates into your workflows and enriches your conversations. Read more about Aircall

NetHelpDesk  

33
49 pts
ITIL aligned service desk software
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk
ITIL aligned service desk software
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk

Dimelo  

1
Unified management tool for customer service conversations
Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform… Read more about Dimelo
Unified management tool for customer service conversations
Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform… Read more about Dimelo

Tenfold  

148
Have better customer conversations
Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data. Read more about Tenfold
Have better customer conversations
Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data. Read more about Tenfold

Five9  

355
Cloud contact and call center software
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9
Cloud contact and call center software
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9

Yonyx  

88
Decision tree driven Interactive guides for customer service
Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service. Read more about Yonyx
Decision tree driven Interactive guides for customer service
Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service. Read more about Yonyx

Bright Pattern  

76
Omnichannel cloud call center software
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern
Omnichannel cloud call center software
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern

HappyFox  

78
60 pts
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial

Kayako  

151
Unified customer service platform
Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
Unified customer service platform
Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako

ProProfs Chat  

41
Live chat software for websites
ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitors. Read more about ProProfs Chat
Live chat software for websites
ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitors. Read more about ProProfs Chat

3CLogic  

49
Contact Center Solutions for Customer Experience Excellence
3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses. Read more about 3CLogic
Contact Center Solutions for Customer Experience Excellence
3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses. Read more about 3CLogic

Vocalcom  

19
Omnichannel Cloud Contact Center Solutions
Vocalcom's contact center software aids customer service through features such as IVR, ACD, routing, case management, call recording, agent monitoring, & more. Read more about Vocalcom
Omnichannel Cloud Contact Center Solutions
Vocalcom's contact center software aids customer service through features such as IVR, ACD, routing, case management, call recording, agent monitoring, & more. Read more about Vocalcom

Magentrix Communities  

23
Partner (PRM), Customer and Employee Communities
Provide your customers with a self-service experience so they can access information, view support documents and help each other. Read more about Magentrix Communities
Partner (PRM), Customer and Employee Communities
Provide your customers with a self-service experience so they can access information, view support documents and help each other. Read more about Magentrix Communities

KOOKOO CloudAgent  

25
Inbound, outbound & blended cloud contact center
Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more. Read more about KOOKOO CloudAgent
Inbound, outbound & blended cloud contact center
Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more. Read more about KOOKOO CloudAgent

HappyFox Chat  

15
Premium live chat software
HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience. Read more about HappyFox Chat
Premium live chat software
HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience. Read more about HappyFox Chat

Ameyo  

19
All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo
All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo

FieldOne  

24
Field Service Management solution
FieldOne is a Field Service Management platform. With scheduling, routing, automation, CRM & reporting tools, FieldOne streamlines operations workflow. Read more about FieldOne
Field Service Management solution
FieldOne is a Field Service Management platform. With scheduling, routing, automation, CRM & reporting tools, FieldOne streamlines operations workflow. Read more about FieldOne

Parature  

11
Customer service software from Microsoft
Parature from Microsoft helps to manage multi-channel interactions, provide self service support and build knowledge. Read more about Parature
Customer service software from Microsoft
Parature from Microsoft helps to manage multi-channel interactions, provide self service support and build knowledge. Read more about Parature

WhosOn  

3
Track - Chat - Engage
WhosOn is an enterprise solution with enormous capacity and exceptional security. So, it is an ideal live chat solution for call centres, enterprises, and public sector or regulated organisations. Read more about WhosOn
Track - Chat - Engage
WhosOn is an enterprise solution with enormous capacity and exceptional security. So, it is an ideal live chat solution for call centres, enterprises, and public sector or regulated organisations. Read more about WhosOn
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