Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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10 apps

Salesforce Essentials   

180
CRM for small business
Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more. Read more about Salesforce Essentials
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CRM for small business
Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more. Read more about Salesforce Essentials
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Freshdesk   

1,808
82 pts
Online Customer Support Software & Helpdesk Solution
Freshdesk facilitates customer self-service with the ability to create a custom branded knowledge base and community forum with articles, tutorials, and FAQs. Read more about Freshdesk
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Online Customer Support Software & Helpdesk Solution
Freshdesk facilitates customer self-service with the ability to create a custom branded knowledge base and community forum with articles, tutorials, and FAQs. Read more about Freshdesk
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PureCloud   

82
Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud
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Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud
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Salesforce Sales Cloud  

12,923
Cloud-based CRM & Sales Automation
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Read more about Salesforce Sales Cloud Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.
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Cloud-based CRM & Sales Automation
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Read more about Salesforce Sales Cloud Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.
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Dimelo  

1
Unified management tool for customer service conversations
Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform… Read more about Dimelo
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Unified management tool for customer service conversations
Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform… Read more about Dimelo
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Sharpen  

46
Cloud-native Contact Center Platform
A leading cloud native contact center that serves more than 1,000 companies across the globe. Read more about Sharpen
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Cloud-native Contact Center Platform
A leading cloud native contact center that serves more than 1,000 companies across the globe. Read more about Sharpen
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Vocalcom  

19
Omnichannel Cloud Contact Center Solutions
Vocalcom's contact center software aids customer service through features such as IVR, ACD, routing, case management, call recording, agent monitoring, & more. Read more about Vocalcom
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Omnichannel Cloud Contact Center Solutions
Vocalcom's contact center software aids customer service through features such as IVR, ACD, routing, case management, call recording, agent monitoring, & more. Read more about Vocalcom
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Bright Pattern  

14
Omnichannel cloud call center software
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern
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Omnichannel cloud call center software
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern
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Conversocial  

2
The Digital Care Platform for Social Messaging.
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,… Read more about Conversocial
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The Digital Care Platform for Social Messaging.
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,… Read more about Conversocial
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Helpshift  

1
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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