What is Category Leaders?
GetApp’s Category Leaders graphic identifies leading cloud-based software products in the Customer Service software category. If you’re a business owner or decision maker who is evaluating Customer Service technology options for your company, Category Leaders is for you.
The ranking highlights key factors that small businesses should consider when assessing which software products may be right for them. These factors include user perception (“user reviews”), compatibility with other systems (“integrations”), mobile offerings (“mobile”), technical capabilities (“functionality”), and product security (“security”).
To create each Category Leaders ranking, our research team typically evaluates hundreds of products in any one category. The 10-15 with the highest scores become Category Leaders.
What makes a product eligible for Category Leaders?
Category Leaders is focused on the North American Customer Service software market. To be eligible for inclusion, products must offer a core set of functionality, as determined by our research analysts, who provide coverage of and have familiarity with products in that market. Please see the “Functionality” section below for additional details on the core set of functi