Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
Filter byclear all
Pricing models
Devices supported
Organization types
Geographies served
Customer rating
Integrated with
Integrated with
Features

Personalize your search in 2 clicks

Select your company sizeSelect your industry type

Personalize your search in a few taps

just me
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
20 apps

Freshdesk   

1,808
82 pts
Online Customer Support Software & Helpdesk Solution
Freshdesk facilitates customer self-service with the ability to create a custom branded knowledge base and community forum with articles, tutorials, and FAQs. Read more about Freshdesk
Visit WebsiteAdd to compareCompareRemove app
Online Customer Support Software & Helpdesk Solution
Freshdesk facilitates customer self-service with the ability to create a custom branded knowledge base and community forum with articles, tutorials, and FAQs. Read more about Freshdesk
Visit WebsiteCompare

TeamSupport   

726
70 pts
B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport
Visit WebsiteAdd to compareCompareRemove app
B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport
Visit WebsiteCompare

Front   

53
Email management software and shared inbox for teams
Front lets you manage your Customer Service inboxes -- email (support@, info@, etc), Twitter, Facebook, chat, SMS texts -- all in one place. Read more about Front
Visit WebsiteAdd to compareCompareRemove app
Email management software and shared inbox for teams
Front lets you manage your Customer Service inboxes -- email (support@, info@, etc), Twitter, Facebook, chat, SMS texts -- all in one place. Read more about Front
Visit WebsiteCompare

Help Scout   

55
Web-based help desk designed for better customer experience
Help Scout lets you manage all customer support emails in one place with features such as automated workflows, knowledge base, collision detection, and reports. Read more about Help Scout
Visit WebsiteAdd to compareCompareRemove app
Web-based help desk designed for better customer experience
Help Scout lets you manage all customer support emails in one place with features such as automated workflows, knowledge base, collision detection, and reports. Read more about Help Scout
Visit WebsiteCompare

LiveChat   

388
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat
Visit WebsiteAdd to compareCompareRemove app
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat
Visit WebsiteCompare

Zendesk   

2,245
63 pts
Cloud customer service software
Zendesk is a leading cloud-based customer service software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
Visit WebsiteAdd to compareCompareRemove app
Cloud customer service software
Zendesk is a leading cloud-based customer service software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
Visit WebsiteCompare

LiveHelpNow   

3
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
Visit WebsiteAdd to compareCompareRemove app
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
Visit WebsiteCompare

Bitrix24   

165
100% free CRM, collaboration and communication tool suite
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website live chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack, etc. Read more about Bitrix24
Visit WebsiteAdd to compareCompareRemove app
100% free CRM, collaboration and communication tool suite
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website live chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack, etc. Read more about Bitrix24
Visit WebsiteCompare

HarmonyPSA   

9
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
Visit WebsiteAdd to compareCompareRemove app
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
Visit WebsiteCompare

Salesforce Sales Cloud  

12,923
Cloud-based CRM & Sales Automation
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Read more about Salesforce Sales Cloud Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.
Learn moreAdd to compareCompareRemove app
Cloud-based CRM & Sales Automation
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Read more about Salesforce Sales Cloud Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.
Learn moreCompare

Zendesk Chat  

113
Live chat software for SMBs and Enterprises
Zendesk Chat helps thousands of businesses engage their customers online every day. You too can provide personalized support via Zendesk Chat. Read more about Zendesk Chat
Learn moreAdd to compareCompareRemove app
Live chat software for SMBs and Enterprises
Zendesk Chat helps thousands of businesses engage their customers online every day. You too can provide personalized support via Zendesk Chat. Read more about Zendesk Chat
Learn moreCompare

Aircall  

90
Phone system for support and sales teams
Empower your support team to better communicate with customers with a phone solution that smartly integrates into your workflows and enriches your conversations. Read more about Aircall
Learn moreAdd to compareCompareRemove app
Phone system for support and sales teams
Empower your support team to better communicate with customers with a phone solution that smartly integrates into your workflows and enriches your conversations. Read more about Aircall
Learn moreCompare

bpm'online CRM  

23
Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM
Learn moreAdd to compareCompareRemove app
Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM
Learn moreCompare

Intercom  

553
65 pts
Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email… Read more about Intercom
Learn moreAdd to compareCompareRemove app
Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email… Read more about Intercom
Learn moreCompare

Tenfold  

148
Have better customer conversations
Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data. Read more about Tenfold
Learn moreAdd to compareCompareRemove app
Have better customer conversations
Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data. Read more about Tenfold
Learn moreCompare

SnapEngage  

106
Live Chat Software for Sales and Support Teams
SnapEngage allows you to chat with your website visitors - no installation required! SnapEngage live chat software has advanced features for both sales and support teams, including SMS-to-Chat, Call-Me, sneak peek, Design Studio, integrations with CRM's and help desks, and more. Read more about SnapEngage Increase customer engagement and convert more leads with SnapEngage.
Learn moreAdd to compareCompareRemove app
Live Chat Software for Sales and Support Teams
SnapEngage allows you to chat with your website visitors - no installation required! SnapEngage live chat software has advanced features for both sales and support teams, including SMS-to-Chat, Call-Me, sneak peek, Design Studio, integrations with CRM's and help desks, and more. Read more about SnapEngage Increase customer engagement and convert more leads with SnapEngage.
Learn moreCompare

CallPage  

28
Website button & pop-up widget for automated call backs
CallPage helps convert web-visitors into sales calls by providing immediate responses from company reps through a customizable button and widget. Read more about CallPage
Learn moreAdd to compareCompareRemove app
Website button & pop-up widget for automated call backs
CallPage helps convert web-visitors into sales calls by providing immediate responses from company reps through a customizable button and widget. Read more about CallPage
Learn moreCompare

Kustomer  

22
Intelligent CRM for Customer Service
Kustomer is the next-generation customer management platform that empower agents to build personalized customer experiences. Read more about Kustomer
Learn moreAdd to compareCompareRemove app
Intelligent CRM for Customer Service
Kustomer is the next-generation customer management platform that empower agents to build personalized customer experiences. Read more about Kustomer
Learn moreCompare

Groove  

17
36 pts
Support, Simplified.
Use Groove to manage, assess & track customer support activity through ticket management, knowledge base, workflow automation, detailed reporting, and more. Read more about Groove
Learn moreAdd to compareCompareRemove app

Groove

36 pts
Support, Simplified.
Use Groove to manage, assess & track customer support activity through ticket management, knowledge base, workflow automation, detailed reporting, and more. Read more about Groove
Learn moreCompare

Weclapp Cloud CRM  

1
Compact CRM solution for small businesses & freelancers
Weclapp Cloud CRM is a web-based customer relationship management (CRM) software for small and medium-sized companies to manage their contacts, leads, and customers, identify sales opportunities, and create campaigns, with tools including team chat, task management, Microsoft Outlook sync, and more… Read more about Weclapp Cloud CRM
Learn moreAdd to compareCompareRemove app
Compact CRM solution for small businesses & freelancers
Weclapp Cloud CRM is a web-based customer relationship management (CRM) software for small and medium-sized companies to manage their contacts, leads, and customers, identify sales opportunities, and create campaigns, with tools including team chat, task management, Microsoft Outlook sync, and more… Read more about Weclapp Cloud CRM
Learn moreCompare
Filter by
Customer rating