Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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26 apps

Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more. Read more about Vision Helpdesk
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Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more. Read more about Vision Helpdesk
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bpm'online studio   

75
Intelligent low-code and process management platform
Bpm’online studio enterprise is an intelligent low-code and process management platform for medium and large organizations with out-of-the-box solutions and templates. Read more about bpm'online studio
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Intelligent low-code and process management platform
Bpm’online studio enterprise is an intelligent low-code and process management platform for medium and large organizations with out-of-the-box solutions and templates. Read more about bpm'online studio
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LiveAgent   

710
71 pts
Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent
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Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent
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Bitrix24   

386
100% free CRM, collaboration and communication tool suite
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website live chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack, etc. Read more about Bitrix24
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100% free CRM, collaboration and communication tool suite
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website live chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack, etc. Read more about Bitrix24
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bpm'online CRM  

75
Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM
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Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM
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InvGate Service Desk  

74
IT service desk software
Use InvGate to manage, automate & assess your IT service support with ticket management, workflow automation, self-service, gamification, analytics and more. Read more about InvGate Service Desk
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IT service desk software
Use InvGate to manage, automate & assess your IT service support with ticket management, workflow automation, self-service, gamification, analytics and more. Read more about InvGate Service Desk
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Acctivate  

99
QuickBooks inventory management software for SMBs
A better way to put the customer first. Manage orders, tracking info, customer info, see product availability & fulfill orders faster in QuickBooks. Read more about Acctivate
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QuickBooks inventory management software for SMBs
A better way to put the customer first. Manage orders, tracking info, customer info, see product availability & fulfill orders faster in QuickBooks. Read more about Acctivate
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NetHelpDesk  

34
49 pts
ITIL aligned service desk software
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk
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ITIL aligned service desk software
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk
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KronoDesk  

3
Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
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Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
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Issuetrak  

151
38 pts
Issue tracking software for help desk and customer service
Flexibility, simplicity, reliability, and outstanding support makes IssueTrak an outstanding solution for customer service. 20-year track record of performance. Read more about Issuetrak
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Issue tracking software for help desk and customer service
Flexibility, simplicity, reliability, and outstanding support makes IssueTrak an outstanding solution for customer service. 20-year track record of performance. Read more about Issuetrak
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NABD System  

38
Omnichannel Customer support & Help Desk software-FREE PLAN
Simple, scablable and powerful omnichannel customer service solution for organizations committed to deliver highest level of service to its clients. Read more about NABD System
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Omnichannel Customer support & Help Desk software-FREE PLAN
Simple, scablable and powerful omnichannel customer service solution for organizations committed to deliver highest level of service to its clients. Read more about NABD System
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Agiloft  

27
Helpdesk solution
Agiloft supports out-of-the box solutions for customer support, internal helpdesk, contract management, workflow & BPM, ITL & ITSM, change management, & more. Read more about Agiloft
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Helpdesk solution
Agiloft supports out-of-the box solutions for customer support, internal helpdesk, contract management, workflow & BPM, ITL & ITSM, change management, & more. Read more about Agiloft
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3CLogic  

49
Contact Center Solutions for Customer Experience Excellence
3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses. Read more about 3CLogic
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Contact Center Solutions for Customer Experience Excellence
3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses. Read more about 3CLogic
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UseResponse  

29
All-in-one customer support suite
Organize online documentation and provide customer support with UseResponse's customer feedback software and help desk system.  Read more about UseResponse
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All-in-one customer support suite
Organize online documentation and provide customer support with UseResponse's customer feedback software and help desk system.  Read more about UseResponse
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Fuze  

46
Multi-channel support for customers, partners & staff
Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners, staff and other stakeholders. Read more about Fuze
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Multi-channel support for customers, partners & staff
Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners, staff and other stakeholders. Read more about Fuze
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Ameyo  

19
All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo
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All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo
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C2 ATOM  

11
All-in-one service desk software
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM
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All-in-one service desk software
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM
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iHelpDesk  

3
Cloud-based help desk service
iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Read more about iHelpDesk
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Cloud-based help desk service
iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Read more about iHelpDesk
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WhosOn  

3
Track - Chat - Engage
WhosOn is an enterprise solution with enormous capacity and exceptional security. So, it is an ideal live chat solution for call centres, enterprises, and public sector or regulated organisations. Read more about WhosOn
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Track - Chat - Engage
WhosOn is an enterprise solution with enormous capacity and exceptional security. So, it is an ideal live chat solution for call centres, enterprises, and public sector or regulated organisations. Read more about WhosOn
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Altitude Software  

1
Unified communications solution
Altitude uCI Suite is a complete unified communications solution that helps businesses of all sizes to engage effectively with their customers. Read more about Altitude Software
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Unified communications solution
Altitude uCI Suite is a complete unified communications solution that helps businesses of all sizes to engage effectively with their customers. Read more about Altitude Software
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HelpMaster  

1
Helpdesk, service desk and customer support software
Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and w… Read more about HelpMasterorkflow to help you streamline your customer support operations. HelpMaster is used in all industry and business applications and can be used for sales, support, customer issues, software bug tracking and more.
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Helpdesk, service desk and customer support software
Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and w… Read more about HelpMasterorkflow to help you streamline your customer support operations. HelpMaster is used in all industry and business applications and can be used for sales, support, customer issues, software bug tracking and more.
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bpm'online service  

1
The Omnichannel Customer Service and Support
Out-of-the-box processes designed in compliance with ITIL best practices to manage the entire service lifecycle. Read more about bpm'online service
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The Omnichannel Customer Service and Support
Out-of-the-box processes designed in compliance with ITIL best practices to manage the entire service lifecycle. Read more about bpm'online service
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IT Incident Software  

5
Web-based helpdesk management solution
Dude Solutions Help Desk is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows. Read more about IT Incident Software
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Web-based helpdesk management solution
Dude Solutions Help Desk is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows. Read more about IT Incident Software
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ConfirmKit  

0
User research platform for teams and product people
ConfirmKit is a user research platform that helps product organizations of all sizes to discover what their users really want. ConfirmKit helps product teams to conduct, analyze and store qualitative data from user interviews, highlight patterns / trends in data, and ultimately improve their product… Read more about ConfirmKit
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User research platform for teams and product people
ConfirmKit is a user research platform that helps product organizations of all sizes to discover what their users really want. ConfirmKit helps product teams to conduct, analyze and store qualitative data from user interviews, highlight patterns / trends in data, and ultimately improve their product… Read more about ConfirmKit
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Pro Profs Poll Maker  

0
Build and Test Knowledge
ProProfs Poll Software is a powerful online poll creator which helps online marketers, instructors, businesses & government organizations to quickly create an online poll and set it up on their website or blog. The Poll software comes with advanced customization features, using which you can create custom polls that match the colors and theme of… Read more about Pro Profs Poll Maker your website. Further, you can add attractive images and videos to your polls to make them more engaging and interactive. Once respondents take the polls, you are instantly notified of the results and you can further access detailed and insightful poll statistics, which help you to accurately interpret the results of your polls.
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Build and Test Knowledge
ProProfs Poll Software is a powerful online poll creator which helps online marketers, instructors, businesses & government organizations to quickly create an online poll and set it up on their website or blog. The Poll software comes with advanced customization features, using which you can create custom polls that match the colors and theme of… Read more about Pro Profs Poll Maker your website. Further, you can add attractive images and videos to your polls to make them more engaging and interactive. Once respondents take the polls, you are instantly notified of the results and you can further access detailed and insightful poll statistics, which help you to accurately interpret the results of your polls.
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