Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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20 apps

Bold360   

13
AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360

PureCloud   

80
Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud
Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud

Jira Service Desk   

232
55 pts
Simple service desk built on Jira
Jira Service Desk helps support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting & more. Read more about Jira Service Desk
Simple service desk built on Jira
Jira Service Desk helps support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting & more. Read more about Jira Service Desk

Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more. Read more about Vision Helpdesk
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more. Read more about Vision Helpdesk

LiveAgent   

709
71 pts
Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent
Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent

LiveChat   

903
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat

HubSpot Service Hub   

4
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub

HarmonyPSA   

17
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources

Bookafy  

124
Free online appointment booking software
No more Phone Tag, Back and Forth Emails... Let Bookafy automate your appointment scheduling and give your customers a better experience. Read more about Bookafy
Free online appointment booking software
No more Phone Tag, Back and Forth Emails... Let Bookafy automate your appointment scheduling and give your customers a better experience. Read more about Bookafy

NetHelpDesk  

33
49 pts
ITIL aligned service desk software
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk
ITIL aligned service desk software
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk

Chatfuel  

12
Build your bot now, no coding required.
Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required. Read more about Chatfuel
Build your bot now, no coding required.
Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required. Read more about Chatfuel

Zingle  

111
Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more. Read more about Zingle
Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more. Read more about Zingle

Crisp  

49
All-in-one multi-channel solution for customer messaging
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots. Read more about Crisp
All-in-one multi-channel solution for customer messaging
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots. Read more about Crisp

NABD System  

38
Omnichannel Customer support & Help Desk software-FREE PLAN
Simple, scablable and powerful omnichannel customer service solution for organizations committed to deliver highest level of service to its clients. Read more about NABD System
Omnichannel Customer support & Help Desk software-FREE PLAN
Simple, scablable and powerful omnichannel customer service solution for organizations committed to deliver highest level of service to its clients. Read more about NABD System

FieldOne  

24
Field Service Management solution
FieldOne is a Field Service Management platform. With scheduling, routing, automation, CRM & reporting tools, FieldOne streamlines operations workflow. Read more about FieldOne
Field Service Management solution
FieldOne is a Field Service Management platform. With scheduling, routing, automation, CRM & reporting tools, FieldOne streamlines operations workflow. Read more about FieldOne

Coresystems  

11
Field service and customer support management solution
Coresystems is a solution designed to connect and automate service activities. Manage field service operations and customer support from one place. Read more about Coresystems
Field service and customer support management solution
Coresystems is a solution designed to connect and automate service activities. Manage field service operations and customer support from one place. Read more about Coresystems

Live Guide  

5
A secure live chat solution for customer service teams
Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more. Read more about Live Guide
A secure live chat solution for customer service teams
Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more. Read more about Live Guide

LiveHelp  

1
Live chat platform for customer care & customer engagement
LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries. Read more about LiveHelp
Live chat platform for customer care & customer engagement
LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries. Read more about LiveHelp

Xperience  

1
Cloud-based contact center solution
Customer Service tool accessible for all types of companies. Read more about Xperience
Cloud-based contact center solution
Customer Service tool accessible for all types of companies. Read more about Xperience

IT Incident Software  

5
Web-based helpdesk management solution
Dude Solutions Help Desk is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows. Read more about IT Incident Software
Web-based helpdesk management solution
Dude Solutions Help Desk is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows. Read more about IT Incident Software
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