Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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20 apps

Salesforce Essentials   

180
CRM for small business
Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more. Read more about Salesforce Essentials
CRM for small business
Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more. Read more about Salesforce Essentials

Salesforce Service Cloud   

445
60 pts
Customer service & support software
Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service. Read more about Salesforce Service Cloud
Customer service & support software
Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service. Read more about Salesforce Service Cloud

TeamSupport   

721
70 pts
B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport
B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport

bpm'online studio   

75
Intelligent low-code and process management platform
Bpm’online studio enterprise is an intelligent low-code and process management platform for medium and large organizations with out-of-the-box solutions and templates. Read more about bpm'online studio
Intelligent low-code and process management platform
Bpm’online studio enterprise is an intelligent low-code and process management platform for medium and large organizations with out-of-the-box solutions and templates. Read more about bpm'online studio

ThinkOwl   

1
AI-based customer service management solution
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. Read more about ThinkOwl
AI-based customer service management solution
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. Read more about ThinkOwl

Salesforce Sales Cloud  

12,764
Cloud-based CRM & Sales Automation
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Read more about Salesforce Sales Cloud Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.
Cloud-based CRM & Sales Automation
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Read more about Salesforce Sales Cloud Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.

bpm'online CRM  

75
Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM
Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM

Tracker  

65
Customer Service and Support Management Software
PhaseWare's Tracker will help you manage, monitor, and measure critical customer service interactions; enabling you to quickly resolve pressing customer issues. Read more about Tracker
Customer Service and Support Management Software
PhaseWare's Tracker will help you manage, monitor, and measure critical customer service interactions; enabling you to quickly resolve pressing customer issues. Read more about Tracker

NABD System  

38
Omnichannel Customer support & Help Desk software-FREE PLAN
Simple, scablable and powerful omnichannel customer service solution for organizations committed to deliver highest level of service to its clients. Read more about NABD System
Omnichannel Customer support & Help Desk software-FREE PLAN
Simple, scablable and powerful omnichannel customer service solution for organizations committed to deliver highest level of service to its clients. Read more about NABD System

ConvergeHub  

24
Sales, marketing, customer service & billing CRM for SMBs
Track and quickly respond to all customer issues and questions to create happy customer relationships. Read more about ConvergeHub
Sales, marketing, customer service & billing CRM for SMBs
Track and quickly respond to all customer issues and questions to create happy customer relationships. Read more about ConvergeHub

Vocalcom  

19
Omnichannel Cloud Contact Center Solutions
Vocalcom's contact center software aids customer service through features such as IVR, ACD, routing, case management, call recording, agent monitoring, & more. Read more about Vocalcom
Omnichannel Cloud Contact Center Solutions
Vocalcom's contact center software aids customer service through features such as IVR, ACD, routing, case management, call recording, agent monitoring, & more. Read more about Vocalcom

Magentrix Communities  

23
Partner (PRM), Customer and Employee Communities
Provide your customers with a self-service experience so they can access information, view support documents and help each other. Read more about Magentrix Communities
Partner (PRM), Customer and Employee Communities
Provide your customers with a self-service experience so they can access information, view support documents and help each other. Read more about Magentrix Communities

Casengo  

18
Customer Support Software for Live Chat, Email and Twitter
Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!… Read more about Casengo
Customer Support Software for Live Chat, Email and Twitter
Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!… Read more about Casengo

Helpshift  

26
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift

Oracle Service Cloud  

11
Web, Social & Contact Center
Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Read more about Oracle Service Cloud Oracle´s RightNow products aim to help users offer a unified, cross-channel service to their customers. Oracle Service Cloud is an enterprise platform to provide a first-class customer experience through a cloud-based, high security system. Oracle acquired RightNow Technologies in 2011, whose products help users provide customer service across call centers, web and social networks. With the acquisition, Oracle and RightNow offer solutions to enhance customer service across all channels.
Web, Social & Contact Center
Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Read more about Oracle Service Cloud Oracle´s RightNow products aim to help users offer a unified, cross-channel service to their customers. Oracle Service Cloud is an enterprise platform to provide a first-class customer experience through a cloud-based, high security system. Oracle acquired RightNow Technologies in 2011, whose products help users provide customer service across call centers, web and social networks. With the acquisition, Oracle and RightNow offer solutions to enhance customer service across all channels.

Conversocial  

8
The Digital Care Platform for Social Messaging.
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,… Read more about Conversocial
The Digital Care Platform for Social Messaging.
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,… Read more about Conversocial

Helprace  

6
All-in-one customer service solution
Helprace fully integrates multiple support systems: a help desk, knowledge base, feedback and community portals. Only pay for what you need! Read more about Helprace
All-in-one customer service solution
Helprace fully integrates multiple support systems: a help desk, knowledge base, feedback and community portals. Only pay for what you need! Read more about Helprace

Parature  

11
Customer service software from Microsoft
Parature from Microsoft helps to manage multi-channel interactions, provide self service support and build knowledge. Read more about Parature
Customer service software from Microsoft
Parature from Microsoft helps to manage multi-channel interactions, provide self service support and build knowledge. Read more about Parature

Zent.io  

1
Cloud omnichannel contact center software
Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Read more about Zent.io
Cloud omnichannel contact center software
Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Read more about Zent.io
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