Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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10 apps

Salesforce Service Cloud   

454
60 pts
Customer service & support software
Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service. Read more about Salesforce Service Cloud
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Customer service & support software
Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service. Read more about Salesforce Service Cloud
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Jira Service Desk   

245
55 pts
Simple service desk built on Jira
Jira Service Desk helps support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting & more. Read more about Jira Service Desk
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Simple service desk built on Jira
Jira Service Desk helps support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting & more. Read more about Jira Service Desk
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Zendesk   

2,298
63 pts
Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
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Knowmax   

2
Customer experience platform with decision tree analytics
Customer engagement solution that enhances customer support for phone and AI Chatbot communication with features such as knowledge base management, customer self-service, picture guides, and team collaboration.The system can be utilized by marketing, sales and customer support teams. Read more about Knowmax
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Customer experience platform with decision tree analytics
Customer engagement solution that enhances customer support for phone and AI Chatbot communication with features such as knowledge base management, customer self-service, picture guides, and team collaboration.The system can be utilized by marketing, sales and customer support teams. Read more about Knowmax
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SolarWinds Service Desk  

496
51 pts
IT Service Desk & Asset Management Software
Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets. Read more about SolarWinds Service Desk
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IT Service Desk & Asset Management Software
Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets. Read more about SolarWinds Service Desk
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Helpshift  

26
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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Vivocha  

2
Next Generation Customer Interaction Platform
Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time. Read more about Vivocha
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Next Generation Customer Interaction Platform
Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time. Read more about Vivocha
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Brand Embassy  

1
Social Customer Service Software
Digital Customer Service Platform. Read more about Brand Embassy
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LiveHelp  

1
Live chat platform for customer care & customer engagement
LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries. Read more about LiveHelp
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Live chat platform for customer care & customer engagement
LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries. Read more about LiveHelp
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Ottspott  

0
Phone platform for G Suite and Slack
Use CRM, chat and ticketing integrations to improve customer service with Ottspott. Read more about Ottspott
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Phone platform for G Suite and Slack
Use CRM, chat and ticketing integrations to improve customer service with Ottspott. Read more about Ottspott
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