Customer Service Software

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Zendesk   

1,579
Cloud customer service software
Zendesk is a leading cloud-based customer service software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
Cloud customer service software
Zendesk is a leading cloud-based customer service software solution trusted by over 200,000 customers worldwide. Read more about Zendesk

TeamSupport.com   

637
B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport.com
B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport.com

NICE inContact   

94
Cloud Contact Center Software
NICE inContact helps to improve the customer service your call center offers through satisfaction surveys, supervisor tools, workforce optimization and more. Read more about NICE inContact
Cloud Contact Center Software
NICE inContact helps to improve the customer service your call center offers through satisfaction surveys, supervisor tools, workforce optimization and more. Read more about NICE inContact

LiveAgent   

438
Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent
Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent

Front   

83
Email management software and shared inbox for teams
Front lets you manage your Customer Service inboxes -- email (support@, info@, etc), Twitter, Facebook, chat, SMS texts -- all in one place. Read more about Front
Email management software and shared inbox for teams
Front lets you manage your Customer Service inboxes -- email (support@, info@, etc), Twitter, Facebook, chat, SMS texts -- all in one place. Read more about Front

Jira Service Desk   

168
Simple service desk built on Jira
Jira Service Desk helps support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting & more. Read more about Jira Service Desk
Simple service desk built on Jira
Jira Service Desk helps support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting & more. Read more about Jira Service Desk

Samanage  

450
IT Service Desk & Asset Management Software
Use Samanage Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets. Read more about Samanage
IT Service Desk & Asset Management Software
Use Samanage Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets. Read more about Samanage

Genesys PureCloud  

43
Mobile-optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud
Mobile-optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud

LiveHelpNow  

64
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow

HappyFox  

62
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial

NABD System  

37
Multi-channel Customer support & Help Desk software-FREE PLAN
NABD provides a framework to dispatch, analyze, automate, and unify customer interactions with your business to provide excellent customer experience. Read more about NABD System
Multi-channel Customer support & Help Desk software-FREE PLAN
NABD provides a framework to dispatch, analyze, automate, and unify customer interactions with your business to provide excellent customer experience. Read more about NABD System

ConvergeHub  

24
Sales, marketing, customer service & billing CRM for SMBs
Track and quickly respond to all customer issues and questions to create happy customer relationships. Read more about ConvergeHub
Sales, marketing, customer service & billing CRM for SMBs
Track and quickly respond to all customer issues and questions to create happy customer relationships. Read more about ConvergeHub

UserVoice  

52
Build better products with intelligent product feedback
UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests. Read more about UserVoice
Build better products with intelligent product feedback
UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests. Read more about UserVoice

Lithium  

4
Social Media Management Solutions
Lithium offers a range of products to cover all areas of social media management, from customer engagement and customer service, to social marketing. The integrated solution provides a single platform from which to manage conversions across social networks, websites, and mobile devices. Read more about Lithium The app can also be used to increase brand awareness and engagement through gamification tools that reward content sharing. Along with workflows to connect the right experts to the right people.
Social Media Management Solutions
Lithium offers a range of products to cover all areas of social media management, from customer engagement and customer service, to social marketing. The integrated solution provides a single platform from which to manage conversions across social networks, websites, and mobile devices. Read more about Lithium The app can also be used to increase brand awareness and engagement through gamification tools that reward content sharing. Along with workflows to connect the right experts to the right people.

Lithium Social Response  

4
Social customer engagement tool
Lithium Social Response is a customer engagement platform which enables SMBs to track, manage & analyze social interactions with customers simply & effectively. Read more about Lithium Social Response
Social customer engagement tool
Lithium Social Response is a customer engagement platform which enables SMBs to track, manage & analyze social interactions with customers simply & effectively. Read more about Lithium Social Response

Bold360  

6
Live chat & support service for customer engagement
Bold360 provides a live chat, email, SMS and mobile app support service for business of all sizes, enabling them to engage more closely with their customers. Read more about Bold360
Live chat & support service for customer engagement
Bold360 provides a live chat, email, SMS and mobile app support service for business of all sizes, enabling them to engage more closely with their customers. Read more about Bold360
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Customer Service Category Leaders Q4 2018

GetApp's quarterly ranking showcases the leading 10-15 Customer Service apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
80
80
Reviews 15/20
Integrations 12/20
Mobile 19/20
Functionality 16/20
Security 18/20
79
79
Reviews 16/20
Integrations 12/20
Mobile 19/20
Functionality 17/20
Security 15/20
77
77
Reviews 18/20
Integrations 20/20
Mobile 20/20
Functionality 19/20
Security -/20
75
75
Reviews 18/20
Integrations 4/20
Mobile 18/20
Functionality 19/20
Security 16/20
74
74
Reviews 11/20
Integrations 16/20
Mobile 19/20
Functionality 15/20
Security 13/20
71
71
Reviews 18/20
Integrations 17/20
Mobile 18/20
Functionality 18/20
Security -/20
68
68
Reviews 12/20
Integrations 5/20
Mobile 18/20
Functionality 15/20
Security 18/20
68
68
Reviews 16/20
Integrations 17/20
Mobile 19/20
Functionality 16/20
Security -/20
67
67
Reviews 11/20
Integrations 12/20
Mobile 17/20
Functionality 14/20
Security 13/20
65
65
Reviews 11/20
Integrations 7/20
Mobile 18/20
Functionality 15/20
Security 14/20
64
64
Reviews 15/20
Integrations 11/20
Mobile 20/20
Functionality 18/20
Security -/20
57
57
Reviews 13/20
Integrations 10/20
Mobile 19/20
Functionality 15/20
Security -/20
55
55
Reviews 5/20
Integrations 2/20
Mobile 20/20
Functionality 10/20
Security 18/20
47
47
Reviews 12/20
Integrations 0/20
Mobile 5/20
Functionality 15/20
Security 15/20
28
28
Reviews 10/20
Integrations 5/20
Mobile 0/20
Functionality 13/20
Security -/20

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.

GetApp lists the best Customer Service software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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