Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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19 apps

Salesforce Essentials   

180
CRM for small business
Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more. Read more about Salesforce Essentials
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CRM for small business
Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more. Read more about Salesforce Essentials
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TeamSupport   

726
70 pts
B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport
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B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport
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PureCloud   

82
Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud
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Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud
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Zoho Desk   

1,574
67 pts
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
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Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
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Pipefy   

81
The Lean management platform
Pipefy is the Lean Management Platform - we help anyone take control of their daily work. Our software puts the proven benefits of Lean management within easy reach, including greater agility, improved efficiency and higher quality outcomes. Read more about Pipefy
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The Lean management platform
Pipefy is the Lean Management Platform - we help anyone take control of their daily work. Our software puts the proven benefits of Lean management within easy reach, including greater agility, improved efficiency and higher quality outcomes. Read more about Pipefy
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SolarWinds Service Desk  

477
51 pts
IT Service Desk & Asset Management Software
Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets. Read more about SolarWinds Service Desk
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IT Service Desk & Asset Management Software
Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets. Read more about SolarWinds Service Desk
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Talkdesk  

473
The world's leading cloud-based contact center software.
Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use. Read more about Talkdesk
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The world's leading cloud-based contact center software.
Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use. Read more about Talkdesk
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Bookafy  

29
Free online appointment booking software
No more Phone Tag, Back and Forth Emails... Let Bookafy automate your appointment scheduling and give your customers a better experience. Read more about Bookafy
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Free online appointment booking software
No more Phone Tag, Back and Forth Emails... Let Bookafy automate your appointment scheduling and give your customers a better experience. Read more about Bookafy
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CrazyCall  

19
Calling App for Customer Service Teams & Sales
Calling software tailored to Customer Service Teams. Use features such as IVR, Call transfer and Call script to build a reliable helpline for your customers. Improve the service they receive and build long-lasting relationships. Read more about CrazyCall
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Calling App for Customer Service Teams & Sales
Calling software tailored to Customer Service Teams. Use features such as IVR, Call transfer and Call script to build a reliable helpline for your customers. Improve the service they receive and build long-lasting relationships. Read more about CrazyCall
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bpm'online CRM  

22
Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM
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Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM
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NetHelpDesk  

0
49 pts
ITIL aligned service desk software
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk
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NetHelpDesk

0
49 pts
ITIL aligned service desk software
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk
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Comm100 Live Chat  

13
Real conversations in real-time
Comm100 Live Chat offers a fast, effective, and affordable customer service solution. Read more about Comm100 Live Chat
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Real conversations in real-time
Comm100 Live Chat offers a fast, effective, and affordable customer service solution. Read more about Comm100 Live Chat
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ForceManager  

10
The leading mobile CRM for field sales management
ForceManager is the tool of choice for sales directors that are dedicated to improving the productivity of their teams. The success of the app is down to its 100% mobile first design, user-friendly interface, and high adoption rate (three times that of traditional CRMs). Read more about ForceManager
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The leading mobile CRM for field sales management
ForceManager is the tool of choice for sales directors that are dedicated to improving the productivity of their teams. The success of the app is down to its 100% mobile first design, user-friendly interface, and high adoption rate (three times that of traditional CRMs). Read more about ForceManager
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Answerbase  

2
Meet your customers’ and company's information needs
Provide excellent customer service by allowing your customers to ask questions, receive quality answers and be able to browse helpful content and articles. Read more about Answerbase
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Meet your customers’ and company's information needs
Provide excellent customer service by allowing your customers to ask questions, receive quality answers and be able to browse helpful content and articles. Read more about Answerbase
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Weclapp Cloud CRM  

1
Compact CRM solution for small businesses & freelancers
Weclapp Cloud CRM is a web-based customer relationship management (CRM) software for small and medium-sized companies to manage their contacts, leads, and customers, identify sales opportunities, and create campaigns, with tools including team chat, task management, Microsoft Outlook sync, and more… Read more about Weclapp Cloud CRM
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Compact CRM solution for small businesses & freelancers
Weclapp Cloud CRM is a web-based customer relationship management (CRM) software for small and medium-sized companies to manage their contacts, leads, and customers, identify sales opportunities, and create campaigns, with tools including team chat, task management, Microsoft Outlook sync, and more… Read more about Weclapp Cloud CRM
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C2 ATOM  

0
All-in-one service desk software
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM
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All-in-one service desk software
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM
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Helpshift  

0
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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InfoServ  

0
Integrated Call Center, Help Desk, and CRM software system
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization. Read more about InfoServ
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Integrated Call Center, Help Desk, and CRM software system
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization. Read more about InfoServ
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Requuest  

0
Customizable IT support solution
Requuest is a SaaS service desk solution offering tools for ticketing, service catalog & knowledge base creation, SLA management, client self-service, and more. Read more about Requuest
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Customizable IT support solution
Requuest is a SaaS service desk solution offering tools for ticketing, service catalog & knowledge base creation, SLA management, client self-service, and more. Read more about Requuest
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