Customer Service Software

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Zoho Desk   

1,494
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Automate ticket management, measure satisfaction, & customize support. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Automate ticket management, measure satisfaction, & customize support. Read more about Zoho Desk

Cayzu   

31
Help desk ticket & customer service software
Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal. Read more about Cayzu
Help desk ticket & customer service software
Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal. Read more about Cayzu

Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
ITIL / ITSM Customer Service Desk Software, Incident, Asset, Change, Release, Request, Contract, Vendor, Product, Service Catalog, Financial management and more. Read more about Vision Helpdesk
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
ITIL / ITSM Customer Service Desk Software, Incident, Asset, Change, Release, Request, Contract, Vendor, Product, Service Catalog, Financial management and more. Read more about Vision Helpdesk

Help Scout   

127
Web-based help desk designed for better customer experience
Help Scout lets you manage all customer support emails in one place with features such as automated workflows, knowledge base, collision detection, and reports. Read more about Help Scout
Web-based help desk designed for better customer experience
Help Scout lets you manage all customer support emails in one place with features such as automated workflows, knowledge base, collision detection, and reports. Read more about Help Scout

LiveChat   

438
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat

Intercom  

302
Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email… Read more about Intercom
Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email… Read more about Intercom

Deskero  

78
Customizable help desk & ticketing system
Provide top-level customer service using Deskero, a simple yet powerful app for taking care of your customers with multi-channel and social support. Read more about Deskero
Customizable help desk & ticketing system
Provide top-level customer service using Deskero, a simple yet powerful app for taking care of your customers with multi-channel and social support. Read more about Deskero

LiveHelpNow  

64
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow

ProProfs Chat  

41
Live chat software for websites
ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitors. Read more about ProProfs Chat
Live chat software for websites
ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitors. Read more about ProProfs Chat

Tidio  

36
Communicator for businesses. live chat, messenger and email
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface. Read more about Tidio
Communicator for businesses. live chat, messenger and email
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface. Read more about Tidio

Bold360  

6
Live chat & support service for customer engagement
Bold360 provides a live chat, email, SMS and mobile app support service for business of all sizes, enabling them to engage more closely with their customers. Read more about Bold360
Live chat & support service for customer engagement
Bold360 provides a live chat, email, SMS and mobile app support service for business of all sizes, enabling them to engage more closely with their customers. Read more about Bold360
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Customer Service Category Leaders Q4 2018

GetApp's quarterly ranking showcases the leading 10-15 Customer Service apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
80
80
Reviews 15/20
Integrations 12/20
Mobile 19/20
Functionality 16/20
Security 18/20
79
79
Reviews 16/20
Integrations 12/20
Mobile 19/20
Functionality 17/20
Security 15/20
77
77
Reviews 18/20
Integrations 20/20
Mobile 20/20
Functionality 19/20
Security -/20
75
75
Reviews 18/20
Integrations 4/20
Mobile 18/20
Functionality 19/20
Security 16/20
74
74
Reviews 11/20
Integrations 16/20
Mobile 19/20
Functionality 15/20
Security 13/20
71
71
Reviews 18/20
Integrations 17/20
Mobile 18/20
Functionality 18/20
Security -/20
68
68
Reviews 12/20
Integrations 5/20
Mobile 18/20
Functionality 15/20
Security 18/20
68
68
Reviews 16/20
Integrations 17/20
Mobile 19/20
Functionality 16/20
Security -/20
67
67
Reviews 11/20
Integrations 12/20
Mobile 17/20
Functionality 14/20
Security 13/20
65
65
Reviews 11/20
Integrations 7/20
Mobile 18/20
Functionality 15/20
Security 14/20
64
64
Reviews 15/20
Integrations 11/20
Mobile 20/20
Functionality 18/20
Security -/20
57
57
Reviews 13/20
Integrations 10/20
Mobile 19/20
Functionality 15/20
Security -/20
55
55
Reviews 5/20
Integrations 2/20
Mobile 20/20
Functionality 10/20
Security 18/20
47
47
Reviews 12/20
Integrations 0/20
Mobile 5/20
Functionality 15/20
Security 15/20
28
28
Reviews 10/20
Integrations 5/20
Mobile 0/20
Functionality 13/20
Security -/20

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.

GetApp lists the best Customer Service software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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