Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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45 apps

NICE inContact   

10
Cloud Contact Center Software
NICE inContact helps to improve the customer service your call center offers through satisfaction surveys, supervisor tools, workforce optimization and more. Read more about NICE inContact
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Cloud Contact Center Software
NICE inContact helps to improve the customer service your call center offers through satisfaction surveys, supervisor tools, workforce optimization and more. Read more about NICE inContact
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Freshdesk   

1,808
82 pts
Online Customer Support Software & Helpdesk Solution
Freshdesk facilitates customer self-service with the ability to create a custom branded knowledge base and community forum with articles, tutorials, and FAQs. Read more about Freshdesk
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Online Customer Support Software & Helpdesk Solution
Freshdesk facilitates customer self-service with the ability to create a custom branded knowledge base and community forum with articles, tutorials, and FAQs. Read more about Freshdesk
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TeamSupport   

726
70 pts
B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport
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B2B Customer Support Software
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport
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Front   

43
Email management software and shared inbox for teams
Front lets you manage your Customer Service inboxes -- email (support@, info@, etc), Twitter, Facebook, chat, SMS texts -- all in one place. Read more about Front
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Email management software and shared inbox for teams
Front lets you manage your Customer Service inboxes -- email (support@, info@, etc), Twitter, Facebook, chat, SMS texts -- all in one place. Read more about Front
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Zoho Desk   

1,574
67 pts
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
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Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
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Help Scout   

42
Web-based help desk designed for better customer experience
Help Scout lets you manage all customer support emails in one place with features such as automated workflows, knowledge base, collision detection, and reports. Read more about Help Scout
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Web-based help desk designed for better customer experience
Help Scout lets you manage all customer support emails in one place with features such as automated workflows, knowledge base, collision detection, and reports. Read more about Help Scout
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Cayzu   

3
Cloud Based Help Desk Software That Actually Helps
Stand out from the crowd by providing easier to use, customizable self service to your customers! Cayzu offers a complete help desk and knowledge base built into one. Read more about Cayzu
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Cloud Based Help Desk Software That Actually Helps
Stand out from the crowd by providing easier to use, customizable self service to your customers! Cayzu offers a complete help desk and knowledge base built into one. Read more about Cayzu
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Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more. Read more about Vision Helpdesk
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Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more. Read more about Vision Helpdesk
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LiveAgent   

122
71 pts
Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent
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Great customer service starts with better help desk software
Great customer service starts with better customer service software! Read more about LiveAgent
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HelpDesk   

1
Ticketing software for effortless customer support
HelpDesk is a ticketing system for customer service teams. Minimize your support team’s efforts and save time for meaningful conversations with customers. Resolve tickets faster and with greater precision. Use HelpDesk to improve your customer satisfaction level and increase sales. Read more about HelpDesk
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Ticketing software for effortless customer support
HelpDesk is a ticketing system for customer service teams. Minimize your support team’s efforts and save time for meaningful conversations with customers. Resolve tickets faster and with greater precision. Use HelpDesk to improve your customer satisfaction level and increase sales. Read more about HelpDesk
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LiveChat   

307
Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat
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Premium Customer Service Software for Live Chat & Help Desk
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat
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Zendesk   

2,245
63 pts
Cloud customer service software
Zendesk is a leading cloud-based customer service software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
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Cloud customer service software
Zendesk is a leading cloud-based customer service software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
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LiveHelpNow   

2
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
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Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
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SolarWinds Service Desk  

477
51 pts
IT Service Desk & Asset Management Software
Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets. Read more about SolarWinds Service Desk
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IT Service Desk & Asset Management Software
Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets. Read more about SolarWinds Service Desk
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Talkdesk  

473
The world's leading cloud-based contact center software.
Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use. Read more about Talkdesk
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The world's leading cloud-based contact center software.
Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use. Read more about Talkdesk
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Aircall  

87
Phone system for support and sales teams
Empower your support team to better communicate with customers with a phone solution that smartly integrates into your workflows and enriches your conversations. Read more about Aircall
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Phone system for support and sales teams
Empower your support team to better communicate with customers with a phone solution that smartly integrates into your workflows and enriches your conversations. Read more about Aircall
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bpm'online CRM  

22
Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM
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Boost marketing, sales and service performance!
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. Read more about bpm'online CRM
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Chatfuel  

13
Build your bot now, no coding required.
Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required. Read more about Chatfuel
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Build your bot now, no coding required.
Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required. Read more about Chatfuel
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HelpCrunch  

1
51 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups Try HelpCrunch Free!… Read more about HelpCrunch
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Customer Communication tool for Support, Marketing & Sales
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups Try HelpCrunch Free!… Read more about HelpCrunch
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Intercom  

553
65 pts
Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email… Read more about Intercom
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Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email… Read more about Intercom
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Zingle  

112
Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more. Read more about Zingle
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Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more. Read more about Zingle
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Deskero  

92
50 pts
Customizable help desk & ticketing system
Provide top-level customer service using Deskero, a simple yet powerful app for taking care of your customers with multi-channel and social support. Read more about Deskero
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Deskero

50 pts
Customizable help desk & ticketing system
Provide top-level customer service using Deskero, a simple yet powerful app for taking care of your customers with multi-channel and social support. Read more about Deskero
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Tidio  

91
Communicator for businesses. live chat, messenger and email
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface. Read more about Tidio
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Communicator for businesses. live chat, messenger and email
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface. Read more about Tidio
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HappyFox  

71
60 pts
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial
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Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial
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Zingtree  

93
Build your own question & answer style troubleshooters
Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers. Read more about Zingtree
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Build your own question & answer style troubleshooters
Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers. Read more about Zingtree
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