App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Customer Service Software with Rules-Based Workflow

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

38 software options

Sponsored

Personalize your search

Any industry

Any business size

TeamSupport logo
4.5
(844)

The complete B2B solution for great customer support

visit website
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport.

Read more about TeamSupport

Users also considered
Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Front logo
4.6
(260)

How 8,000+ companies streamline customer communication.

visit website
Front is customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Read more about Front

Users also considered
Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

visit website
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
Bitrix24 logo
4.2
(827)

100% free CRM, collaboration, and communication tool suite

visit website
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

Read more about Bitrix24

Users also considered
Mosaicx logo
3.8
(4)

Virtual agent and messaging outreach

visit website
Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

Read more about Mosaicx

Users also considered
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

Read more about Freshdesk

Users also considered
LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

learn more
LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.

Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 14-Day free trial, no credit card required

Read more about LiveAgent

Users also considered
SolarWinds Service Desk logo
4.6
(570)

IT Service Desk & Asset Management Software

learn more
Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets.

Read more about SolarWinds Service Desk

Users also considered
JIRA Service Management logo
4.5
(653)

The only ITSM solution built on the Jira platform

learn more
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

Read more about JIRA Service Management

Users also considered
Pipefy logo
4.6
(305)

Design and automate business workflows in minutes.

learn more
Centralize and connect the whole customer journey in one place and improve satisfaction with a customer-centric CS operation with Pipefy.

Read more about Pipefy

Users also considered
Issuetrak logo
4.6
(187)

Report. Resolve. Relax. It starts with Issuetrak.

learn more
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard!

Read more about Issuetrak

Users also considered
Supportbench logo
4.9
(97)

Supportbench: AI-Powered Enterprise Support Mastery

learn more
Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations.

Read more about Supportbench

Users also considered
Accelo logo
4.5
(168)

Transform the way you manage client work

learn more
Accelo transforms the way professional service businesses manage client work to improve their performance and profitability.

Read more about Accelo

Users also considered
Hiver logo
4.7
(117)

Hiver: World's First Gmail-based Customer Service Helpdesk

learn more
Hiver supercharges customer service within Gmail. Handle all support channels, including email and live chat, effortlessly. Equip agents with smart automations and analytics. Foster lasting customer ties and track vital metrics. With Hiver, offer unmatched support without traditional helpdesk hassle

Read more about Hiver

Users also considered
BOSSDesk logo
4.6
(110)

BOSSDesk a FrontRunner in Help Desk Software

learn more
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Vivantio logo
4.3
(177)

Flexible Software. Focused Service.

learn more
Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.

Read more about Vivantio

Users also considered
ServiceNow Customer Service Management logo
4.3
(145)

Automate requests and deliver effortless experiences

learn more
ServiceNow CSM enables companies to deliver exceptional customer service, automate and streamline operations to reduce the cost to serve. It enhances agent productivity, reduces response times, and delivers personalized customer experiences, resulting in increased satisfaction and loyalty.

Read more about ServiceNow Customer Service Management

Users also considered
HappyFox Help Desk logo
4.6
(91)

Helpdesk, customer support software

learn more
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

Read more about HappyFox Help Desk

Users also considered
Zingtree logo
4.4
(95)

Build interactive decision trees that guide your teams.

learn more
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

Read more about Zingtree

Users also considered
OTRS logo
4.4
(88)

Helpdesk software for customer service management teams

learn more
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

Read more about OTRS

Users also considered
TOPdesk logo
4.4
(87)

The service management platform that makes service happen

learn more
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Read more about TOPdesk

Users also considered
Kayako logo
4.0
(169)

Unified customer service platform

learn more
Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships.

Read more about Kayako

Users also considered
Groove logo
4.5
(71)

Support, Simplified.

learn more
Use Groove to manage, assess & track customer support activity through ticket management, knowledge base, workflow automation, detailed reporting, and more.

Read more about Groove

Users also considered
Cayzu logo
5.0
(31)

Cloud Based Ticket Management & Help Desk Software

learn more
Stand out from the crowd by providing easier to use, customizable self service to your customers! Cayzu offers a complete help desk and knowledge base built into one.

Read more about Cayzu

Users also considered