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Best Customer Service Software in China

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.

98 software options

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Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

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Available in China supporting English and 1 other language.

Read more about Zendesk

Help Scout

4.7
(166)

Web-based help desk designed for better customer experience

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Available in China supporting English and 1 other language.

Read more about Help Scout

Freshdesk

4.5
(2,2k)

Online helpdesk system and customer service software

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Available in China supporting English and 1 other language.

Read more about Freshdesk

Salesforce Service Cloud

4.4
(510)

Customer Service & Field Service Management Solutions

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Available in China supporting English and 1 other language.

Read more about Salesforce Service Cloud

Salesforce Essentials

4.3
(126)

CRM for small business

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Available in China supporting English and 1 other language.

Read more about Salesforce Essentials

JIRA Service Management

4.4
(263)

The only ITSM solution built on the Jira platform

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Available in China supporting English and 1 other language.

Read more about JIRA Service Management

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

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Available in China supporting English and 1 other language.

Read more about HappyFox Help Desk

elevio

4.6
(27)

Self-service support & customer education platform

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Available in China supporting English and 1 other language.

Read more about elevio

Front

4.5
(204)

Email management software and shared inbox for teams

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Available in China supporting English and 1 other language.

Read more about Front

Tribe

4.7
(71)

Cloud-based community platform for branded communities

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Available in China supporting English and 1 other language.

Read more about Tribe

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

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Available in China supporting English and 1 other language.

Read more about LiveAgent

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Available in China supporting English and 1 other language.

Read more about Cayzu

HelpDesk

4.5
(28)

Ticketing software for effortless customer support

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Available in China supporting English and 1 other language.

Read more about HelpDesk

Vision Helpdesk

4.6
(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

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Available in China supporting English and 1 other language.

Read more about Vision Helpdesk

EngageBay

4.6
(69)

Integrated sales & marketing software for growing teams

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Available in China supporting English and 1 other language.

Read more about EngageBay

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

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Available in China supporting English and 1 other language.

Read more about Qubicles

LiveChat

4.6
(1,1k)

Premium Customer Service Software for Live Chat & Help Desk

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Available in China supporting English and 1 other language.

Read more about LiveChat

HelpOnClick

4.6
(10)

Live Chat Software and Virtual agent for SMBs

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Available in China supporting English and 1 other language.

Read more about HelpOnClick

Take Control

4.3
(15)

Collaborative remote access solution

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Available in China supporting English and 1 other language.

Read more about Take Control

ProProfs Help Desk

4.9
(8)

Help desk and ticketing solution for customer service

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Available in China supporting English and 1 other language.

Read more about ProProfs Help Desk

Smartsupp

4.7
(253)

Smartsupp is Free Live Chat with visitor recording

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Available in China supporting English and 1 other language.

Read more about Smartsupp

Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

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Available in China supporting English and 1 other language.

Read more about Bitrix24

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

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Available in China supporting English and 1 other language.

Read more about Zoho Desk

Agile CRM

4.2
(404)

Sales and marketing CRM for growing businesses

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Available in China supporting English and 1 other language.

Read more about Agile CRM

Kayako

4.0
(158)

Unified customer service platform

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Available in China supporting English and 1 other language.

Read more about Kayako

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