Customer Service Software in Middle-East and Africa

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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129 apps

NICE inContact   

291
Cloud Contact Center Software
Available in Middle-East and Africa supporting English, French and 9 other languages. Learn more
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Cloud Contact Center Software
Available in Middle-East and Africa supporting English and 9 other languages. Learn more
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Zendesk   

2,370
63 pts
Cloud-based Help Desk & Customer Support Platform
Available in Middle-East and Africa supporting Arabic, English, French and 24 other languages. Learn more
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Cloud-based Help Desk & Customer Support Platform
Available in Middle-East and Africa supporting English and 24 other languages. Learn more
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Salesforce Service Cloud   

458
60 pts
Customer Service & Field Service Management Solutions
Available in Middle-East and Africa supporting English, French and 11 other languages. Learn more
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Customer Service & Field Service Management Solutions
Available in Middle-East and Africa supporting English and 11 other languages. Learn more
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Genesys Cloud   

98
Mobile optimized cloud call center with multichannel routing
Available in Middle-East and Africa supporting English, French and 14 other languages. Learn more
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Mobile optimized cloud call center with multichannel routing
Available in Middle-East and Africa supporting English and 14 other languages. Learn more
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Salesforce Essentials   

98
CRM for small business
Available in Middle-East and Africa supporting English, French and 21 other languages. Learn more
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CRM for small business
Available in Middle-East and Africa supporting English and 21 other languages. Learn more
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Front   

145
Email management software and shared inbox for teams
Available in Middle-East and Africa supporting English language. Learn more
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Email management software and shared inbox for teams
Available in Middle-East and Africa supporting English language. Learn more
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Jira Service Desk   

252
55 pts
Simple service desk built on Jira
Available in Middle-East and Africa supporting English, French and 15 other languages. Learn more
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Simple service desk built on Jira
Available in Middle-East and Africa supporting English and 15 other languages. Learn more
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Cayzu   

31
Cloud Based Ticket Management & Help Desk Software
Available in Middle-East and Africa supporting English language. Learn more
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Cloud Based Ticket Management & Help Desk Software
Available in Middle-East and Africa supporting English language. Learn more
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HappyFox   

78
60 pts
Helpdesk, customer support software
Available in Middle-East and Africa supporting Arabic, English, French and 19 other languages. Learn more
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Helpdesk, customer support software
Available in Middle-East and Africa supporting English and 19 other languages. Learn more
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HelpDesk   

6
Ticketing software for effortless customer support
Available in Middle-East and Africa supporting English language. Learn more
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Ticketing software for effortless customer support
Available in Middle-East and Africa supporting English language. Learn more
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Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Available in Middle-East and Africa supporting Arabic, English, French and 24 other languages. Learn more
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Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Available in Middle-East and Africa supporting English and 24 other languages. Learn more
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SoGoSurvey   

620
Customer and employee experience management platform.
Available in Middle-East and Africa supporting Arabic, English, French and 19 other languages. Learn more
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Customer and employee experience management platform.
Available in Middle-East and Africa supporting English and 19 other languages. Learn more
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HelpCrunch   

147
51 pts
Customer Communication tool for Support, Marketing & Sales
Available in Middle-East and Africa supporting English, French and 8 other languages. Learn more
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Customer Communication tool for Support, Marketing & Sales
Available in Middle-East and Africa supporting English and 8 other languages. Learn more
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EngageBay   

52
Integrated sales & marketing software for growing teams
Available in Middle-East and Africa supporting English language. Learn more
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Integrated sales & marketing software for growing teams
Available in Middle-East and Africa supporting English language. Learn more
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Fenero   

24
Revolutionary blockchain-powered contact center software
Available in Middle-East and Africa supporting English language. Learn more
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Revolutionary blockchain-powered contact center software
Available in Middle-East and Africa supporting English language. Learn more
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LiveChat   

1,015
Premium Customer Service Software for Live Chat & Help Desk
Available in Middle-East and Africa supporting Arabic, English, French and 23 other languages. Learn more
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Premium Customer Service Software for Live Chat & Help Desk
Available in Middle-East and Africa supporting English and 23 other languages. Learn more
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HelpOnClick Live Chat Software   

10
Live Chat Software and Virtual agent for SMBs
Available in Middle-East and Africa supporting Arabic, English, French and 17 other languages. Learn more
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Live Chat Software and Virtual agent for SMBs
Available in Middle-East and Africa supporting English and 17 other languages. Learn more
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SolarWinds Take Control   

14
Collaborative remote access solution
Available in Middle-East and Africa supporting English, French and 4 other languages. Learn more
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Collaborative remote access solution
Available in Middle-East and Africa supporting English and 4 other languages. Learn more
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Whatfix   

57
Accelerate Digital Adoption
Available in Middle-East and Africa supporting Arabic, English, French and 10 other languages. Learn more
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Accelerate Digital Adoption
Available in Middle-East and Africa supporting English and 10 other languages. Learn more
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ThinkOwl   

2
AI-based customer service management solution
Available in Middle-East and Africa supporting English and 2 other languages. Learn more
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AI-based customer service management solution
Available in Middle-East and Africa supporting English and 2 other languages. Learn more
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ProProfs Help Desk   

4
Help desk and ticketing solution for customer service
Available in Middle-East and Africa supporting English language. Learn more
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Help desk and ticketing solution for customer service
Available in Middle-East and Africa supporting English language. Learn more
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Freshdesk   

2,171
82 pts
Online helpdesk system and customer service software
Available in Middle-East and Africa supporting Arabic, English, French and 22 other languages. Learn more
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Online helpdesk system and customer service software
Available in Middle-East and Africa supporting English and 22 other languages. Learn more
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Pipefy   

187
the Work Management platform
Available in Middle-East and Africa supporting English, French and 3 other languages. Learn more
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the Work Management platform
Available in Middle-East and Africa supporting English and 3 other languages. Learn more
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Bitrix24   

414
100% free CRM, collaboration and communication tool suite
Available in Middle-East and Africa supporting English, French and 14 other languages. Learn more
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100% free CRM, collaboration and communication tool suite
Available in Middle-East and Africa supporting English and 14 other languages. Learn more
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Agile CRM   

387
Sales and marketing CRM for growing businesses
Available in Middle-East and Africa supporting English, French and 4 other languages. Learn more
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Sales and marketing CRM for growing businesses
Available in Middle-East and Africa supporting English and 4 other languages. Learn more
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