Customer Support Software with Analytics

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9 apps

Aceyus   

3
Employee & client experience management for contact centers
Aceyus is an intelligence and reporting platform for enterprise-level contact centers, which provides real-time & historical reports on customer and agent behavior. Features include intelligent call routing, alerts, dynamic dashboards, trend analysis, omnichannel reporting, data integration & more. Read more about Aceyus
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Employee & client experience management for contact centers
Aceyus is an intelligence and reporting platform for enterprise-level contact centers, which provides real-time & historical reports on customer and agent behavior. Features include intelligent call routing, alerts, dynamic dashboards, trend analysis, omnichannel reporting, data integration & more. Read more about Aceyus
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Sparkcentral   

14
Customer service platform for asynchronous messaging
Sparkcentral offers a SaaS platform for digital customer support: listen, support and engage with your customers on channels they love. It's easy to use and integrates seamlessly with other external platforms or software. Trusted by clients such as Zappos, Netflix, Air Canada, Slack,. Read more about Sparkcentral..
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Customer service platform for asynchronous messaging
Sparkcentral offers a SaaS platform for digital customer support: listen, support and engage with your customers on channels they love. It's easy to use and integrates seamlessly with other external platforms or software. Trusted by clients such as Zappos, Netflix, Air Canada, Slack,. Read more about Sparkcentral..
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Voiso   

0
Call center software for outbound sales & BPO teams
Voiso is a call center software that lets businesses utilize call workflows and smart dialers to handle outbound sales, customer service and business process outsourcing (BPO) operations. Read more about Voiso
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Call center software for outbound sales & BPO teams
Voiso is a call center software that lets businesses utilize call workflows and smart dialers to handle outbound sales, customer service and business process outsourcing (BPO) operations. Read more about Voiso
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ProProfs Help Desk   

5
Help desk and ticketing solution for customer service
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. Read more about ProProfs Help Desk
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Help desk and ticketing solution for customer service
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. Read more about ProProfs Help Desk
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Trengo  

18
Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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Coosto  

0
Social media management suite
Coosto is a social media management suite, which helps organizations monitor brand reputation, query responses, & content publishing across various social networks. Its automated scheduling functionality enables managers to plan content publishing for multiple time zones and channels. Read more about Coosto
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Social media management suite
Coosto is a social media management suite, which helps organizations monitor brand reputation, query responses, & content publishing across various social networks. Its automated scheduling functionality enables managers to plan content publishing for multiple time zones and channels. Read more about Coosto
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Dashly  

5
Marketing and customer conversation management platform
Dashly helps businesses create, launch & manage marketing campaigns, as well as collect data to help improve customer communication and engagement. The customizable live chat functionality allows users to personalize the interface using custom logos, colors, themes & background images. Read more about Dashly
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Marketing and customer conversation management platform
Dashly helps businesses create, launch & manage marketing campaigns, as well as collect data to help improve customer communication and engagement. The customizable live chat functionality allows users to personalize the interface using custom logos, colors, themes & background images. Read more about Dashly
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Panviva  

1
Knowledge management solution for businesses
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control. Read more about Panviva
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Knowledge management solution for businesses
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control. Read more about Panviva
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K-Now  

0
Digital adoption platform for user guide creation
K-Now is a cloud-based digital adoption platform, which assists aerospace, telecommunications, energy, utility, & hospitality businesses with adding context-sensitive user guidance to applications. Key features include feedback collection, campaign planning, user guide creation, & use-case analysis. Read more about K-Now
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Digital adoption platform for user guide creation
K-Now is a cloud-based digital adoption platform, which assists aerospace, telecommunications, energy, utility, & hospitality businesses with adding context-sensitive user guidance to applications. Key features include feedback collection, campaign planning, user guide creation, & use-case analysis. Read more about K-Now
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