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I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
Totally satisfied and the price is also right.
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
Totally satisfied and the price is also right.
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
User-Friendly interface, minimal explanation of how to use it. A good way to get the client's feedback, it is affordable and helps improve teamwork and time management.
So far there is item to dislike about this service.
It is ultimate solution for improving company rating and rank. Easy to work, great customer support and affordable.
We yet have to discover a negative aspect to Score My Review.
The most affordable way to engage with your customers, and an efficient way to improve time management.
Needs more integration with Zapier; option to set size of delay for resend.
This is by far the best money I spend each month since it will increase our lead and conversion rate for all the Google AdWords that we are spending.
You still need to get it out to your customers and there is no guarantee that they will take the time to fill out the reviews.
Easy to use, customer service is great, and the online side of it is easy.
It is an excellent reputation improvement tool.
They have great customer service and an easy to use app.
Easy to set up, very easy to learn and to use, well designed. We're not in the tech business, so we prefer software that is easy to set up and learn and this is it.
Very easy to set up and sending review requests to our customers takes seconds to do. And our customers love it for the easiness to respond and leave feedback.
Great customer service & Easy to use platform. Lots of knowledge base information to guide users.
Bargain price compare to other similar software.
I like it user friendly it would be nice if you guys had a app to use.
User-Friendly interface, minimal explanation of how to use it. A good way to get the client's feedback, it is affordable and helps improve teamwork and time management.
So far there is item to dislike about this service.
It is ultimate solution for improving company rating and rank. Easy to work, great customer support and affordable.
We yet have to discover a negative aspect to Score My Review.
The most affordable way to engage with your customers, and an efficient way to improve time management.
Needs more integration with Zapier; option to set size of delay for resend.
This is by far the best money I spend each month since it will increase our lead and conversion rate for all the Google AdWords that we are spending.
You still need to get it out to your customers and there is no guarantee that they will take the time to fill out the reviews.
Easy to use, customer service is great, and the online side of it is easy.
It is an excellent reputation improvement tool.
They have great customer service and an easy to use app.
Easy to set up, very easy to learn and to use, well designed. We're not in the tech business, so we prefer software that is easy to set up and learn and this is it.
Very easy to set up and sending review requests to our customers takes seconds to do. And our customers love it for the easiness to respond and leave feedback.
Great customer service & Easy to use platform. Lots of knowledge base information to guide users.
Bargain price compare to other similar software.
I like it user friendly it would be nice if you guys had a app to use.
User-Friendly interface, minimal explanation of how to use it. A good way to get the client's feedback, it is affordable and helps improve teamwork and time management.
So far there is item to dislike about this service.
It is ultimate solution for improving company rating and rank. Easy to work, great customer support and affordable.
We yet have to discover a negative aspect to Score My Review.
The most affordable way to engage with your customers, and an efficient way to improve time management.
Needs more integration with Zapier; option to set size of delay for resend.
This is by far the best money I spend each month since it will increase our lead and conversion rate for all the Google AdWords that we are spending.
You still need to get it out to your customers and there is no guarantee that they will take the time to fill out the reviews.
Easy to use, customer service is great, and the online side of it is easy.
It is an excellent reputation improvement tool.
They have great customer service and an easy to use app.
Easy to set up, very easy to learn and to use, well designed. We're not in the tech business, so we prefer software that is easy to set up and learn and this is it.
Very easy to set up and sending review requests to our customers takes seconds to do. And our customers love it for the easiness to respond and leave feedback.
Great customer service & Easy to use platform. Lots of knowledge base information to guide users.
Bargain price compare to other similar software.
I like it user friendly it would be nice if you guys had a app to use.
I love the fact that Nice Job sends customers notifications to give a review for my business. The reviews help me to stand out amongst all of my competitors and generate me additional business.
The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser. Also the conversion website lead page is very limited.
The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
Someones the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance. These are few and far between, though.
Their software is integrated into Jobber which makes it super convenient to communicate with clients. It definitely worth the money.
During COVID when we weren't sure if we would have to stop operating and were cutting costs, instead of cancelling, the guys at Nicejob offered us two months of free service to keep things going.
The executive has helped us build our website, he knows what he's doing, super knowledgeable, professional, kind, and FAST.
There's really nothing I can think of that I don't like.
After 1 sms and 3 emails lots of them do. We gathered 103 reviews in 20days - amazing.
I had a beautiful, professional looking website created that has done wonders for my business, as have the reviews I've received through their system.
Very easy to use, accomplishes the goal we set out when signing up.
Beautiful, professional, custom website with integrated review software.
We have received many excellent reviews since we started using it. The numbers of reviews leads to more phone calls.
NiceJob Convert is also a great value and allows you to see your website final product prior to investing thousands of dollars into a redesign.
The additional layer is seamless and works behind the scenes to gather reviews for us. It's beyond ease of use, we literally get to forget about it and it still gathers reviews for us.
Ease of use and support is off the hook. Always follows up with my customers and that is priceless.
Very simple to use and the customer support is fast, detailed, and extremely efficient in providing help to their clients.
Lower cost than competitors. Quick response support and easy to understand software.
I love the fact that Nice Job sends customers notifications to give a review for my business. The reviews help me to stand out amongst all of my competitors and generate me additional business.
The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser. Also the conversion website lead page is very limited.
The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
Someones the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance. These are few and far between, though.
Their software is integrated into Jobber which makes it super convenient to communicate with clients. It definitely worth the money.
During COVID when we weren't sure if we would have to stop operating and were cutting costs, instead of cancelling, the guys at Nicejob offered us two months of free service to keep things going.
The executive has helped us build our website, he knows what he's doing, super knowledgeable, professional, kind, and FAST.
There's really nothing I can think of that I don't like.
After 1 sms and 3 emails lots of them do. We gathered 103 reviews in 20days - amazing.
I had a beautiful, professional looking website created that has done wonders for my business, as have the reviews I've received through their system.
Very easy to use, accomplishes the goal we set out when signing up.
Beautiful, professional, custom website with integrated review software.
We have received many excellent reviews since we started using it. The numbers of reviews leads to more phone calls.
NiceJob Convert is also a great value and allows you to see your website final product prior to investing thousands of dollars into a redesign.
The additional layer is seamless and works behind the scenes to gather reviews for us. It's beyond ease of use, we literally get to forget about it and it still gathers reviews for us.
Ease of use and support is off the hook. Always follows up with my customers and that is priceless.
Very simple to use and the customer support is fast, detailed, and extremely efficient in providing help to their clients.
Lower cost than competitors. Quick response support and easy to understand software.
I love the fact that Nice Job sends customers notifications to give a review for my business. The reviews help me to stand out amongst all of my competitors and generate me additional business.
The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser. Also the conversion website lead page is very limited.
The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
Someones the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance. These are few and far between, though.
Their software is integrated into Jobber which makes it super convenient to communicate with clients. It definitely worth the money.
During COVID when we weren't sure if we would have to stop operating and were cutting costs, instead of cancelling, the guys at Nicejob offered us two months of free service to keep things going.
The executive has helped us build our website, he knows what he's doing, super knowledgeable, professional, kind, and FAST.
There's really nothing I can think of that I don't like.
After 1 sms and 3 emails lots of them do. We gathered 103 reviews in 20days - amazing.
I had a beautiful, professional looking website created that has done wonders for my business, as have the reviews I've received through their system.
Very easy to use, accomplishes the goal we set out when signing up.
Beautiful, professional, custom website with integrated review software.
We have received many excellent reviews since we started using it. The numbers of reviews leads to more phone calls.
NiceJob Convert is also a great value and allows you to see your website final product prior to investing thousands of dollars into a redesign.
The additional layer is seamless and works behind the scenes to gather reviews for us. It's beyond ease of use, we literally get to forget about it and it still gathers reviews for us.
Ease of use and support is off the hook. Always follows up with my customers and that is priceless.
Very simple to use and the customer support is fast, detailed, and extremely efficient in providing help to their clients.
Lower cost than competitors. Quick response support and easy to understand software.
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
The same applies to pictures, texts and new features such as service areas. Many thanks to all great developers from uberall.
I don't have anything in mind that is really would bring me negative experience.
Awsome tool to collect locaton information, thier best team modify yor business needs accordingly when you have multiple location business and complex role, Love thier working with APIs.
Several problems connecting google mybusiness entrys with the software. Had to call Rep sometimes to fix bugs related to it.
Outstanding friendly and helpful customer service.
Some picture size or format was difficult to upload.
Easy to use and good for dayly Control of the Status of our homepage.
Benefits are the improved local SEO and brand online reputation management.
We did not take directly services from it, a my client managed it, Overall they provide best services to be recognised worldwide i.e to be appeared SEO, brand image.
Well, my opinion is shot and simple, 'uberall' is very good and gimple.
The customer support as well as the fast overviews about every kind of statistical data.
We administrate our more than 120 shops in Germany and Switzerland with ease and an outstandig performance in multiple directories and navigations systems.
Price per location/number of directories your business will be submitted, the ability to create custom pages with a builder.
The same applies to pictures, texts and new features such as service areas. Many thanks to all great developers from uberall.
I don't have anything in mind that is really would bring me negative experience.
Awsome tool to collect locaton information, thier best team modify yor business needs accordingly when you have multiple location business and complex role, Love thier working with APIs.
Several problems connecting google mybusiness entrys with the software. Had to call Rep sometimes to fix bugs related to it.
Outstanding friendly and helpful customer service.
Some picture size or format was difficult to upload.
Easy to use and good for dayly Control of the Status of our homepage.
Benefits are the improved local SEO and brand online reputation management.
We did not take directly services from it, a my client managed it, Overall they provide best services to be recognised worldwide i.e to be appeared SEO, brand image.
Well, my opinion is shot and simple, 'uberall' is very good and gimple.
The customer support as well as the fast overviews about every kind of statistical data.
We administrate our more than 120 shops in Germany and Switzerland with ease and an outstandig performance in multiple directories and navigations systems.
Price per location/number of directories your business will be submitted, the ability to create custom pages with a builder.
The same applies to pictures, texts and new features such as service areas. Many thanks to all great developers from uberall.
I don't have anything in mind that is really would bring me negative experience.
Awsome tool to collect locaton information, thier best team modify yor business needs accordingly when you have multiple location business and complex role, Love thier working with APIs.
Several problems connecting google mybusiness entrys with the software. Had to call Rep sometimes to fix bugs related to it.
Outstanding friendly and helpful customer service.
Some picture size or format was difficult to upload.
Easy to use and good for dayly Control of the Status of our homepage.
Benefits are the improved local SEO and brand online reputation management.
We did not take directly services from it, a my client managed it, Overall they provide best services to be recognised worldwide i.e to be appeared SEO, brand image.
Well, my opinion is shot and simple, 'uberall' is very good and gimple.
The customer support as well as the fast overviews about every kind of statistical data.
We administrate our more than 120 shops in Germany and Switzerland with ease and an outstandig performance in multiple directories and navigations systems.
Price per location/number of directories your business will be submitted, the ability to create custom pages with a builder.
Our overall experience has been amazing. The team at Broadly has been really supportive and is always there to help us with anything that we need.
I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge with Visa and terminating service.
Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.
It's ironic that a company based on soliciting quality reviews is so bad at customer service.
People really reading the reviews and top rated companies more calls. Love the service and customer service is great.
I widely promoted this software with peers and consulting clients in the service industry until this experience, which is so frustrating.
Enjoyed how thorough the intake process was for new clients, and the support staff is very helpful and friendly. Allows more efficient use of resources to follow up with clients for CRM.
No address/location seen when a customer uses it for scheduling.
Easy to use, helping to get us great reviews. I would give it five star rating, already received good reviews from customers.
Most of my listings across the web are consistent, and I’m getting quite a few more reviews than before I signed up. Grateful to Broadly, and quick to recommend.
Cost effective and performs just as good as the other more expensive review services we used to use 4 years ago.
Great platform to use for both me and my clients.
Great combo of functionality and budget-friendly.
Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers.
It integrates easily with our CRM program so customers are automatically asked if they would recommend our business and if so to write a review.
We were on an antiquated paper review system that was only useful for our Employees. Broadly not only gave us a chance to share our success, but is the #1 generator of new business in our market.
Broadly has improved patient engagement and our ratings across all platforms.
Broadly is an easy to use software that allows a short survey to be sent to customers upon completion of their service.
Our overall experience has been amazing. The team at Broadly has been really supportive and is always there to help us with anything that we need.
I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge with Visa and terminating service.
Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.
It's ironic that a company based on soliciting quality reviews is so bad at customer service.
People really reading the reviews and top rated companies more calls. Love the service and customer service is great.
I widely promoted this software with peers and consulting clients in the service industry until this experience, which is so frustrating.
Enjoyed how thorough the intake process was for new clients, and the support staff is very helpful and friendly. Allows more efficient use of resources to follow up with clients for CRM.
No address/location seen when a customer uses it for scheduling.
Easy to use, helping to get us great reviews. I would give it five star rating, already received good reviews from customers.
Most of my listings across the web are consistent, and I’m getting quite a few more reviews than before I signed up. Grateful to Broadly, and quick to recommend.
Cost effective and performs just as good as the other more expensive review services we used to use 4 years ago.
Great platform to use for both me and my clients.
Great combo of functionality and budget-friendly.
Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers.
It integrates easily with our CRM program so customers are automatically asked if they would recommend our business and if so to write a review.
We were on an antiquated paper review system that was only useful for our Employees. Broadly not only gave us a chance to share our success, but is the #1 generator of new business in our market.
Broadly has improved patient engagement and our ratings across all platforms.
Broadly is an easy to use software that allows a short survey to be sent to customers upon completion of their service.
Our overall experience has been amazing. The team at Broadly has been really supportive and is always there to help us with anything that we need.
I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge with Visa and terminating service.
Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.
It's ironic that a company based on soliciting quality reviews is so bad at customer service.
People really reading the reviews and top rated companies more calls. Love the service and customer service is great.
I widely promoted this software with peers and consulting clients in the service industry until this experience, which is so frustrating.
Enjoyed how thorough the intake process was for new clients, and the support staff is very helpful and friendly. Allows more efficient use of resources to follow up with clients for CRM.
No address/location seen when a customer uses it for scheduling.
Easy to use, helping to get us great reviews. I would give it five star rating, already received good reviews from customers.
Most of my listings across the web are consistent, and I’m getting quite a few more reviews than before I signed up. Grateful to Broadly, and quick to recommend.
Cost effective and performs just as good as the other more expensive review services we used to use 4 years ago.
Great platform to use for both me and my clients.
Great combo of functionality and budget-friendly.
Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers.
It integrates easily with our CRM program so customers are automatically asked if they would recommend our business and if so to write a review.
We were on an antiquated paper review system that was only useful for our Employees. Broadly not only gave us a chance to share our success, but is the #1 generator of new business in our market.
Broadly has improved patient engagement and our ratings across all platforms.
Broadly is an easy to use software that allows a short survey to be sent to customers upon completion of their service.
It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.
When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
Removing names from list can be a bit confusing.
The return on investment has been outstanding. Swell is an awesome company to work with.
They already integrate with most practice management softwares so I can't imagine this would be difficult to do.
I liked the ease of access and the layout. It was more modern than the software we used before, and a was at a better price point.
Im not too certain of the emails I get and the rating its a little confusing because I dont know the ratings the pt gives.
Very easy to set up and very nice to have a great customer support team.
We are finally obtained amazing 5 star reviews on Google thanks to Swell's easy to use interface and well formatted text messages and graphics.
Love the ability to customize the request message and the timing of the send. Deep links to ALL review sites that matter.
The way the software was developed makes it very easy for a patient to review my practice and the numbers have been growing as a result. One of the best ways to drive referral marketing.
Setup was seamless and we started receiving reviews right away. My contact with customer service has always been good.
I love how easy it is to use. It is very user friendly.
M writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations.
They helped us send review requests and we were able to build our reviews up over 100 within the first few months, so now we are one of the top salons on Google.
Not to mention their customer service team has gone above and beyond for us getting our integrations worked out. I would encourage any company looking to implement a new SMS software to go with Swell.
Integration was very easy into our existing website and software.
It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.
When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
Removing names from list can be a bit confusing.
The return on investment has been outstanding. Swell is an awesome company to work with.
They already integrate with most practice management softwares so I can't imagine this would be difficult to do.
I liked the ease of access and the layout. It was more modern than the software we used before, and a was at a better price point.
Im not too certain of the emails I get and the rating its a little confusing because I dont know the ratings the pt gives.
Very easy to set up and very nice to have a great customer support team.
We are finally obtained amazing 5 star reviews on Google thanks to Swell's easy to use interface and well formatted text messages and graphics.
Love the ability to customize the request message and the timing of the send. Deep links to ALL review sites that matter.
The way the software was developed makes it very easy for a patient to review my practice and the numbers have been growing as a result. One of the best ways to drive referral marketing.
Setup was seamless and we started receiving reviews right away. My contact with customer service has always been good.
I love how easy it is to use. It is very user friendly.
M writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations.
They helped us send review requests and we were able to build our reviews up over 100 within the first few months, so now we are one of the top salons on Google.
Not to mention their customer service team has gone above and beyond for us getting our integrations worked out. I would encourage any company looking to implement a new SMS software to go with Swell.
Integration was very easy into our existing website and software.
It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.
When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
Removing names from list can be a bit confusing.
The return on investment has been outstanding. Swell is an awesome company to work with.
They already integrate with most practice management softwares so I can't imagine this would be difficult to do.
I liked the ease of access and the layout. It was more modern than the software we used before, and a was at a better price point.
Im not too certain of the emails I get and the rating its a little confusing because I dont know the ratings the pt gives.
Very easy to set up and very nice to have a great customer support team.
We are finally obtained amazing 5 star reviews on Google thanks to Swell's easy to use interface and well formatted text messages and graphics.
Love the ability to customize the request message and the timing of the send. Deep links to ALL review sites that matter.
The way the software was developed makes it very easy for a patient to review my practice and the numbers have been growing as a result. One of the best ways to drive referral marketing.
Setup was seamless and we started receiving reviews right away. My contact with customer service has always been good.
I love how easy it is to use. It is very user friendly.
M writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations.
They helped us send review requests and we were able to build our reviews up over 100 within the first few months, so now we are one of the top salons on Google.
Not to mention their customer service team has gone above and beyond for us getting our integrations worked out. I would encourage any company looking to implement a new SMS software to go with Swell.
Integration was very easy into our existing website and software.
Love the community engagement with the platform. I am a big fan of Influitive and love seeing the positive response from our community of users.
It's hard to identify any downside to working with Influitive or going with AdvocateHub.
My advocates love the platform, it's simple but powerful and has many great features such as templated challenge creation, social media linkage, and easy management of advocates.
Some of the functionality on the administrative side is frustrating, especially on the reporting side.
Brilliant gamechanger for companies who want to grow revenue and increase customer advocacy. Great product, team and innovative.
I have two major pain points with Influitive. I don't like how the overall discussion area experience.
Influitive is thoroughly dedicated to helping us achieve our goals and remarkably invested in our success. Influitive is highly responsive to our needs and is an extraordinary partner.
The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software).
Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business.
It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly. What I love about the advocate hub is it's intuitive, easy to use and is adaptable.
Our customers love the rewards based challenges and the overall community experience. We also get a lot of positive feedback on the look and feel of our hub.
It is the perfect tool to feature your products and educational resources by putting to really good use all that gamification technics can offer.
I have been using Influitive for several years, and from my CSM to Support to engaging with others has been a wonderful experience.
Leading Advocacy SaaS Software keeps getting better and better.
I love Social Media Integration in this app because it allows me to be productive and reach out to potential new users on Instagram so I think it is a critical feature of the app.
Here is the list of features and things I like the most in Influitive. Easy to use, not complicated.
We also meet with our rep on a monthly basis and that conversation is great and informative.
The integration with different applications is also very helpful, and the support knowledge base covers most of the questions you might have on how some things work.
Love the community engagement with the platform. I am a big fan of Influitive and love seeing the positive response from our community of users.
It's hard to identify any downside to working with Influitive or going with AdvocateHub.
My advocates love the platform, it's simple but powerful and has many great features such as templated challenge creation, social media linkage, and easy management of advocates.
Some of the functionality on the administrative side is frustrating, especially on the reporting side.
Brilliant gamechanger for companies who want to grow revenue and increase customer advocacy. Great product, team and innovative.
I have two major pain points with Influitive. I don't like how the overall discussion area experience.
Influitive is thoroughly dedicated to helping us achieve our goals and remarkably invested in our success. Influitive is highly responsive to our needs and is an extraordinary partner.
The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software).
Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business.
It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly. What I love about the advocate hub is it's intuitive, easy to use and is adaptable.
Our customers love the rewards based challenges and the overall community experience. We also get a lot of positive feedback on the look and feel of our hub.
It is the perfect tool to feature your products and educational resources by putting to really good use all that gamification technics can offer.
I have been using Influitive for several years, and from my CSM to Support to engaging with others has been a wonderful experience.
Leading Advocacy SaaS Software keeps getting better and better.
I love Social Media Integration in this app because it allows me to be productive and reach out to potential new users on Instagram so I think it is a critical feature of the app.
Here is the list of features and things I like the most in Influitive. Easy to use, not complicated.
We also meet with our rep on a monthly basis and that conversation is great and informative.
The integration with different applications is also very helpful, and the support knowledge base covers most of the questions you might have on how some things work.
Love the community engagement with the platform. I am a big fan of Influitive and love seeing the positive response from our community of users.
It's hard to identify any downside to working with Influitive or going with AdvocateHub.
My advocates love the platform, it's simple but powerful and has many great features such as templated challenge creation, social media linkage, and easy management of advocates.
Some of the functionality on the administrative side is frustrating, especially on the reporting side.
Brilliant gamechanger for companies who want to grow revenue and increase customer advocacy. Great product, team and innovative.
I have two major pain points with Influitive. I don't like how the overall discussion area experience.
Influitive is thoroughly dedicated to helping us achieve our goals and remarkably invested in our success. Influitive is highly responsive to our needs and is an extraordinary partner.
The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software).
Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business.
It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly. What I love about the advocate hub is it's intuitive, easy to use and is adaptable.
Our customers love the rewards based challenges and the overall community experience. We also get a lot of positive feedback on the look and feel of our hub.
It is the perfect tool to feature your products and educational resources by putting to really good use all that gamification technics can offer.
I have been using Influitive for several years, and from my CSM to Support to engaging with others has been a wonderful experience.
Leading Advocacy SaaS Software keeps getting better and better.
I love Social Media Integration in this app because it allows me to be productive and reach out to potential new users on Instagram so I think it is a critical feature of the app.
Here is the list of features and things I like the most in Influitive. Easy to use, not complicated.
We also meet with our rep on a monthly basis and that conversation is great and informative.
The integration with different applications is also very helpful, and the support knowledge base covers most of the questions you might have on how some things work.
Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
The ability to get reviews and watch your company grow is wonderful. I absolutely love this program.
My only complaint so far with the software is where the payment portal is concerned.
It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
Trying to cancel with Podium is the worst experience we've ever had with a company.
It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.
If you do then on of you or your co worker messages won't go through and you have wasted time.
Podium has been a fantastic service - we have been using it for a few months are we've seen a great response rate in sending out reviews and even just interacting with clients via texting.
This software is easy to use, and I love that I can set up templates that help me answer the repetitive questions.
The software has been very helpful in gaining new clients and attracting leads to potential clients.
I love how easy it is to use and navigate Podium. It is so easy to send messages and look up messages that has been sent.
Well worth the cost, improves customer relations, ease of communicating.
The ease of use was a big selling point. Integrated seamlessly with our processes.
Podium is first class from presentation, to software ease of use, to tech support. Everyone is a delight to speak to.
The employee dashboard and integration with review platforms is the best.
Great experience with the set up, customer service, and the results we have seen from acquiring more customer reviews.
Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.
Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
The ability to get reviews and watch your company grow is wonderful. I absolutely love this program.
My only complaint so far with the software is where the payment portal is concerned.
It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
Trying to cancel with Podium is the worst experience we've ever had with a company.
It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.
If you do then on of you or your co worker messages won't go through and you have wasted time.
Podium has been a fantastic service - we have been using it for a few months are we've seen a great response rate in sending out reviews and even just interacting with clients via texting.
This software is easy to use, and I love that I can set up templates that help me answer the repetitive questions.
The software has been very helpful in gaining new clients and attracting leads to potential clients.
I love how easy it is to use and navigate Podium. It is so easy to send messages and look up messages that has been sent.
Well worth the cost, improves customer relations, ease of communicating.
The ease of use was a big selling point. Integrated seamlessly with our processes.
Podium is first class from presentation, to software ease of use, to tech support. Everyone is a delight to speak to.
The employee dashboard and integration with review platforms is the best.
Great experience with the set up, customer service, and the results we have seen from acquiring more customer reviews.
Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.
Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
The ability to get reviews and watch your company grow is wonderful. I absolutely love this program.
My only complaint so far with the software is where the payment portal is concerned.
It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
Trying to cancel with Podium is the worst experience we've ever had with a company.
It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.
If you do then on of you or your co worker messages won't go through and you have wasted time.
Podium has been a fantastic service - we have been using it for a few months are we've seen a great response rate in sending out reviews and even just interacting with clients via texting.
This software is easy to use, and I love that I can set up templates that help me answer the repetitive questions.
The software has been very helpful in gaining new clients and attracting leads to potential clients.
I love how easy it is to use and navigate Podium. It is so easy to send messages and look up messages that has been sent.
Well worth the cost, improves customer relations, ease of communicating.
The ease of use was a big selling point. Integrated seamlessly with our processes.
Podium is first class from presentation, to software ease of use, to tech support. Everyone is a delight to speak to.
The employee dashboard and integration with review platforms is the best.
Great experience with the set up, customer service, and the results we have seen from acquiring more customer reviews.
Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.
The integration with email reminders for customers is awesome... everything I was stressing about maintaining was brought to one nice package.
No traffic actually comes to your website, everything goes through a proxy fake version of your site. You have no say so in how your ads look or what message they deliver.
I love that Thryv does everything that I need as a course creator, blogger and business agency owner needs. It is everything all in a fantastic package and the customer support is outstanding.
Haven't been getting ANY business or leads from this supposed program. Asked to be cancelled last year and yet to be cancelled and still being charged.
I have had a terrific experience with Thryv. We will have a long and happy journey with one another, as their abilities grow and expand and as my Business grows and deepens.
I was told it would take 1 week to be up an running, took over a month and was still terrible and most features still don't work.
The staff and the software are absolutely wonderful. Every staff member has been friendly, helpful, and extremely knowledgeable.
Worse decision I ever made. I was sold a bill of goods.
Also, the ability to self manage social campaigns is a great advantage. THE BEST FEATURE is COST of them managing my business on all website platforms for one price and no surprises.
For us, a huge win is the ability to reach all of our clients in one automated campaign.
I love everything about it. Everything is super easy to use and navigate through.
I personally have had a wonderful experience with this program and with all of the staff I have spoken with.
I liked the layout, ease of use as far as scheduling clients and the online booking options. The staff permissions and customization of those permissions, were useful.
The integration with my website is fantastic and makes follow up with leads SO EASY. I cannot say enough about how much easier my life is because of Thryv.
Straight to the point, Easy to Use and Amazing Support Team.
Customer service was fantastic, easy to set up, easy to use.
Quick and prompt services. All the customer reps were very friendly a nd helpful.
It is such a time saver when it comes to tracking down money on jobs that have billed. It is like having an extra employee.
The integration with email reminders for customers is awesome... everything I was stressing about maintaining was brought to one nice package.
No traffic actually comes to your website, everything goes through a proxy fake version of your site. You have no say so in how your ads look or what message they deliver.
I love that Thryv does everything that I need as a course creator, blogger and business agency owner needs. It is everything all in a fantastic package and the customer support is outstanding.
Haven't been getting ANY business or leads from this supposed program. Asked to be cancelled last year and yet to be cancelled and still being charged.
I have had a terrific experience with Thryv. We will have a long and happy journey with one another, as their abilities grow and expand and as my Business grows and deepens.
I was told it would take 1 week to be up an running, took over a month and was still terrible and most features still don't work.
The staff and the software are absolutely wonderful. Every staff member has been friendly, helpful, and extremely knowledgeable.
Worse decision I ever made. I was sold a bill of goods.
Also, the ability to self manage social campaigns is a great advantage. THE BEST FEATURE is COST of them managing my business on all website platforms for one price and no surprises.
For us, a huge win is the ability to reach all of our clients in one automated campaign.
I love everything about it. Everything is super easy to use and navigate through.
I personally have had a wonderful experience with this program and with all of the staff I have spoken with.
I liked the layout, ease of use as far as scheduling clients and the online booking options. The staff permissions and customization of those permissions, were useful.
The integration with my website is fantastic and makes follow up with leads SO EASY. I cannot say enough about how much easier my life is because of Thryv.
Straight to the point, Easy to Use and Amazing Support Team.
Customer service was fantastic, easy to set up, easy to use.
Quick and prompt services. All the customer reps were very friendly a nd helpful.
It is such a time saver when it comes to tracking down money on jobs that have billed. It is like having an extra employee.
The integration with email reminders for customers is awesome... everything I was stressing about maintaining was brought to one nice package.
No traffic actually comes to your website, everything goes through a proxy fake version of your site. You have no say so in how your ads look or what message they deliver.
I love that Thryv does everything that I need as a course creator, blogger and business agency owner needs. It is everything all in a fantastic package and the customer support is outstanding.
Haven't been getting ANY business or leads from this supposed program. Asked to be cancelled last year and yet to be cancelled and still being charged.
I have had a terrific experience with Thryv. We will have a long and happy journey with one another, as their abilities grow and expand and as my Business grows and deepens.
I was told it would take 1 week to be up an running, took over a month and was still terrible and most features still don't work.
The staff and the software are absolutely wonderful. Every staff member has been friendly, helpful, and extremely knowledgeable.
Worse decision I ever made. I was sold a bill of goods.
Also, the ability to self manage social campaigns is a great advantage. THE BEST FEATURE is COST of them managing my business on all website platforms for one price and no surprises.
For us, a huge win is the ability to reach all of our clients in one automated campaign.
I love everything about it. Everything is super easy to use and navigate through.
I personally have had a wonderful experience with this program and with all of the staff I have spoken with.
I liked the layout, ease of use as far as scheduling clients and the online booking options. The staff permissions and customization of those permissions, were useful.
The integration with my website is fantastic and makes follow up with leads SO EASY. I cannot say enough about how much easier my life is because of Thryv.
Straight to the point, Easy to Use and Amazing Support Team.
Customer service was fantastic, easy to set up, easy to use.
Quick and prompt services. All the customer reps were very friendly a nd helpful.
It is such a time saver when it comes to tracking down money on jobs that have billed. It is like having an extra employee.
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised.
I have had to place stop payment on them and stop using the credit card machine in order to stop the bleed. I literally have called and emailed each and everyday for months trying to get a resolution.
Reporting has been amazing and has really helped our manager stay on top of their metrics. Integrations with 7 Shifts scheduling has been a game changer.
Great way to have more customers having a better experience with your company.
From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff.
I love the ease of access of this product the most. Business people hardly have time for anything other than running their business.
Great Restaurant Software - Working to be Great Retail Software.
We love how easy it is to use and how your customer service is available at anytime.
Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.
The product is easy to use and has great customer support. Its easy to make changes on the fly.
On top of that, with the cash discounting, we are saving tons of money.
But the best is the customer support: fast, professional and reliable. This software has a great value for money.
Perhaps I missed some functionality but, with a pretty generic brand name, it can be a little hard to isolate only relevant mentions, even when using negative keywords.
Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time.
Sometimes I have got problems with search results.
Customer service is awesome. The best features that I like in this tool is I get notified whenever someone speak about my brand in social media which allows me to analyze about my product.
The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version.
When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.
There can be a lot of analysts and we cannot respond to every negative feedback. But this relates more to the process than to this platform.
I tested other services available on the market and no one is better. Have to say that this one is the best in terms of speed, quality, how easy and intuitive the interface is.
This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24.
I like how they sort between positive and negative feedback, which helps filter out specific comments of interest.
Easy to use for you getting your findings on social media about your brand. Brand24 team also very helpful in guiding you to optimise your tool usage to get a better understanding or data you needed.
Well, this app is one of a kind and it would be wrong to compare with anything. You get great interface with sleek UI and convenient experience for a fair price.
Currently one of the best tool to see what people think of your product, it has a fourteen free day trial so you should just give it a go and see for yourself.
So you can decide right away what must be improved about your product based on people's feedback. This platform supports most popular social media.
Can optionally get emailed alerts. Easy to navigate and understand it's features.
But the best is the customer support: fast, professional and reliable. This software has a great value for money.
Perhaps I missed some functionality but, with a pretty generic brand name, it can be a little hard to isolate only relevant mentions, even when using negative keywords.
Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time.
Sometimes I have got problems with search results.
Customer service is awesome. The best features that I like in this tool is I get notified whenever someone speak about my brand in social media which allows me to analyze about my product.
The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version.
When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.
There can be a lot of analysts and we cannot respond to every negative feedback. But this relates more to the process than to this platform.
I tested other services available on the market and no one is better. Have to say that this one is the best in terms of speed, quality, how easy and intuitive the interface is.
This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24.
I like how they sort between positive and negative feedback, which helps filter out specific comments of interest.
Easy to use for you getting your findings on social media about your brand. Brand24 team also very helpful in guiding you to optimise your tool usage to get a better understanding or data you needed.
Well, this app is one of a kind and it would be wrong to compare with anything. You get great interface with sleek UI and convenient experience for a fair price.
Currently one of the best tool to see what people think of your product, it has a fourteen free day trial so you should just give it a go and see for yourself.
So you can decide right away what must be improved about your product based on people's feedback. This platform supports most popular social media.
Can optionally get emailed alerts. Easy to navigate and understand it's features.
But the best is the customer support: fast, professional and reliable. This software has a great value for money.
Perhaps I missed some functionality but, with a pretty generic brand name, it can be a little hard to isolate only relevant mentions, even when using negative keywords.
Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time.
Sometimes I have got problems with search results.
Customer service is awesome. The best features that I like in this tool is I get notified whenever someone speak about my brand in social media which allows me to analyze about my product.
The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version.
When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.
There can be a lot of analysts and we cannot respond to every negative feedback. But this relates more to the process than to this platform.
I tested other services available on the market and no one is better. Have to say that this one is the best in terms of speed, quality, how easy and intuitive the interface is.
This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24.
I like how they sort between positive and negative feedback, which helps filter out specific comments of interest.
Easy to use for you getting your findings on social media about your brand. Brand24 team also very helpful in guiding you to optimise your tool usage to get a better understanding or data you needed.
Well, this app is one of a kind and it would be wrong to compare with anything. You get great interface with sleek UI and convenient experience for a fair price.
Currently one of the best tool to see what people think of your product, it has a fourteen free day trial so you should just give it a go and see for yourself.
So you can decide right away what must be improved about your product based on people's feedback. This platform supports most popular social media.
Can optionally get emailed alerts. Easy to navigate and understand it's features.
I am very happy with what SOCI does to help my team save time on our marketing outreach.
Horrible, and disruptive in my schedule. Who has time to waste waiting on your rude and dismissive salespeople.
It's nice being able to have all of your posts scheduled in advance and ready to go. Easy to use at a great price.
That is just too many obstacles when you just have to adjust something for all properties.
It's been very user friendly. We use their software across our entire company and it's nice that they provide weekly trainings, and a dashboard that is easily accessible for all team members.
For example receiving and responding to messages on facebook via SOCi is a tad complicated or they tend to lag in response which hurts response times.
It helps that reviews are responded to so quickly. It helps us be effective at our jobs.
It was difficult to integrate with Instagram and posting to Instagram story.
Everything being in one place is very nice. It makes it user friendly and easy to navigate and find exactly what you need.
I love the ease of posting to multiple platforms, and being able to schedule them in advance.
SOCI has an awesome calendar where you can pre-schedule your posts in advance.
We previously didn't use a reputation management tool, but SOCi has been incredibly helpful. It's a great tool with incredible customer service.
I like the notifications and the ability to see all guest feedback in one space. We have a large team of people who respond to reviews so this allows us to all be on the same page.
I like how user-friendly it is and that it doesn't take too much time to train anybody to use. We're loving the new GMB integration and find it beneficial for our clients.
As a property manager of a 522 unit community i have a lot of tasks. Soci makes a great handful of my task load a lot lighter.
I love that SOCi integrates so much of our business presence online in one place. From reviews, social media, calender's and more its a one stop shop.
I am very happy with what SOCI does to help my team save time on our marketing outreach.
Horrible, and disruptive in my schedule. Who has time to waste waiting on your rude and dismissive salespeople.
It's nice being able to have all of your posts scheduled in advance and ready to go. Easy to use at a great price.
That is just too many obstacles when you just have to adjust something for all properties.
It's been very user friendly. We use their software across our entire company and it's nice that they provide weekly trainings, and a dashboard that is easily accessible for all team members.
For example receiving and responding to messages on facebook via SOCi is a tad complicated or they tend to lag in response which hurts response times.
It helps that reviews are responded to so quickly. It helps us be effective at our jobs.
It was difficult to integrate with Instagram and posting to Instagram story.
Everything being in one place is very nice. It makes it user friendly and easy to navigate and find exactly what you need.
I love the ease of posting to multiple platforms, and being able to schedule them in advance.
SOCI has an awesome calendar where you can pre-schedule your posts in advance.
We previously didn't use a reputation management tool, but SOCi has been incredibly helpful. It's a great tool with incredible customer service.
I like the notifications and the ability to see all guest feedback in one space. We have a large team of people who respond to reviews so this allows us to all be on the same page.
I like how user-friendly it is and that it doesn't take too much time to train anybody to use. We're loving the new GMB integration and find it beneficial for our clients.
As a property manager of a 522 unit community i have a lot of tasks. Soci makes a great handful of my task load a lot lighter.
I love that SOCi integrates so much of our business presence online in one place. From reviews, social media, calender's and more its a one stop shop.
I am very happy with what SOCI does to help my team save time on our marketing outreach.
Horrible, and disruptive in my schedule. Who has time to waste waiting on your rude and dismissive salespeople.
It's nice being able to have all of your posts scheduled in advance and ready to go. Easy to use at a great price.
That is just too many obstacles when you just have to adjust something for all properties.
It's been very user friendly. We use their software across our entire company and it's nice that they provide weekly trainings, and a dashboard that is easily accessible for all team members.
For example receiving and responding to messages on facebook via SOCi is a tad complicated or they tend to lag in response which hurts response times.
It helps that reviews are responded to so quickly. It helps us be effective at our jobs.
It was difficult to integrate with Instagram and posting to Instagram story.
Everything being in one place is very nice. It makes it user friendly and easy to navigate and find exactly what you need.
I love the ease of posting to multiple platforms, and being able to schedule them in advance.
SOCI has an awesome calendar where you can pre-schedule your posts in advance.
We previously didn't use a reputation management tool, but SOCi has been incredibly helpful. It's a great tool with incredible customer service.
I like the notifications and the ability to see all guest feedback in one space. We have a large team of people who respond to reviews so this allows us to all be on the same page.
I like how user-friendly it is and that it doesn't take too much time to train anybody to use. We're loving the new GMB integration and find it beneficial for our clients.
As a property manager of a 522 unit community i have a lot of tasks. Soci makes a great handful of my task load a lot lighter.
I love that SOCi integrates so much of our business presence online in one place. From reviews, social media, calender's and more its a one stop shop.
Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.
I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc.
We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.
Some times the delay when extracting the reviews.
The ease and convenience to the customer is what makes this really nice. The customer service and support at Review Trackers is super, as well.
Sometimes a delay in updating after replying to reviews.
It is very nice to have every review in one spot and the ability to respond to everyone from this platform is so easy.
You cannot actually click and make reviews with some platforms, also at times tells me no response on things I responded to in the actual review site platform.
Great information and a huge time saver. A great product for a very reasonable price.
I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.
Ease of use and user friendly, it is a great way to keep track of different review sources.
ReviewTrackers is easy to use and cost effective. Tons of great features and mobile app to see your reviews and get notifications on the go.
Review Trackers have been helping us for years and we love the results.
I love how easy it is to filter reviews, whether by company, stars, or platform. The interface is extremely easy to use.
Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms.
It is very easy to use and I like that it notifies me.
It provides the info we look for in a concise, easy to navigate portal. Highly effective and intuitive.
Easy to manually add review sources instead of waiting for integration.
Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.
I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc.
We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.
Some times the delay when extracting the reviews.
The ease and convenience to the customer is what makes this really nice. The customer service and support at Review Trackers is super, as well.
Sometimes a delay in updating after replying to reviews.
It is very nice to have every review in one spot and the ability to respond to everyone from this platform is so easy.
You cannot actually click and make reviews with some platforms, also at times tells me no response on things I responded to in the actual review site platform.
Great information and a huge time saver. A great product for a very reasonable price.
I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.
Ease of use and user friendly, it is a great way to keep track of different review sources.
ReviewTrackers is easy to use and cost effective. Tons of great features and mobile app to see your reviews and get notifications on the go.
Review Trackers have been helping us for years and we love the results.
I love how easy it is to filter reviews, whether by company, stars, or platform. The interface is extremely easy to use.
Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms.
It is very easy to use and I like that it notifies me.
It provides the info we look for in a concise, easy to navigate portal. Highly effective and intuitive.
Easy to manually add review sources instead of waiting for integration.
Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.
I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc.
We worked with Emily Carl and we found that our experience was truly wonderful. They have exceptional customer service and we are so glad to be working with them.
Some times the delay when extracting the reviews.
The ease and convenience to the customer is what makes this really nice. The customer service and support at Review Trackers is super, as well.
Sometimes a delay in updating after replying to reviews.
It is very nice to have every review in one spot and the ability to respond to everyone from this platform is so easy.
You cannot actually click and make reviews with some platforms, also at times tells me no response on things I responded to in the actual review site platform.
Great information and a huge time saver. A great product for a very reasonable price.
I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.
Ease of use and user friendly, it is a great way to keep track of different review sources.
ReviewTrackers is easy to use and cost effective. Tons of great features and mobile app to see your reviews and get notifications on the go.
Review Trackers have been helping us for years and we love the results.
I love how easy it is to filter reviews, whether by company, stars, or platform. The interface is extremely easy to use.
Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms.
It is very easy to use and I like that it notifies me.
It provides the info we look for in a concise, easy to navigate portal. Highly effective and intuitive.
Easy to manually add review sources instead of waiting for integration.
Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.
Our customers had problems displaying some font characters.
They have built a powerful, easy to use web interface. The onboarding of our staff and contacts was excellent 3 Any issues we have had were addressed immediately and professionally by Emitrr staff.
It lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.
Overall it's been great like I said their customer service is amazing. You let them know of a problem and they try to fix it.
I did not or have not seen anything that I don't like about this platform.
The best part about this software is how easy it is to use and manage. It helps our company capture more leads.
I haven't found anything that I don't like about it yet.
They are always adding new updates and the improvements are always excellent. They help with the day to day functionality of the product.
Great concept, great customer service and continuously improving.
Love it so far, and will recommend it soon in a Virtual Conference with lots of business owners so they can add this service.
The site is easy to use, the Emitrr team is incredible, and we are able to save time on communicating with applicants by taking advantage of the platform's conversation feature.
The system is very easy to use. The customer service is amazing and fast.
It is a feature-filled product, comparable with everything else in the industry, but with a high level of service and customization at a great price.
We love the integration with our CRM System, HouseCall Pro, and Slack which we use to communicate in-house. As for the texting communication functions of this product, we couldn't ask for more.
Emitrr offers the kind of campaign automation and overall channel optimization that you expect to see from Podium and others of the sort but at a fraction of the price.
The ability to set up custom automated texts that integrates with Housecall Pro is a game changer for us.
If it did not have the capabilities, their team built them immediately. They are the most responsive team I've ever worked with.
Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.
Our customers had problems displaying some font characters.
They have built a powerful, easy to use web interface. The onboarding of our staff and contacts was excellent 3 Any issues we have had were addressed immediately and professionally by Emitrr staff.
It lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.
Overall it's been great like I said their customer service is amazing. You let them know of a problem and they try to fix it.
I did not or have not seen anything that I don't like about this platform.
The best part about this software is how easy it is to use and manage. It helps our company capture more leads.
I haven't found anything that I don't like about it yet.
They are always adding new updates and the improvements are always excellent. They help with the day to day functionality of the product.
Great concept, great customer service and continuously improving.
Love it so far, and will recommend it soon in a Virtual Conference with lots of business owners so they can add this service.
The site is easy to use, the Emitrr team is incredible, and we are able to save time on communicating with applicants by taking advantage of the platform's conversation feature.
The system is very easy to use. The customer service is amazing and fast.
It is a feature-filled product, comparable with everything else in the industry, but with a high level of service and customization at a great price.
We love the integration with our CRM System, HouseCall Pro, and Slack which we use to communicate in-house. As for the texting communication functions of this product, we couldn't ask for more.
Emitrr offers the kind of campaign automation and overall channel optimization that you expect to see from Podium and others of the sort but at a fraction of the price.
The ability to set up custom automated texts that integrates with Housecall Pro is a game changer for us.
If it did not have the capabilities, their team built them immediately. They are the most responsive team I've ever worked with.
Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.
Our customers had problems displaying some font characters.
They have built a powerful, easy to use web interface. The onboarding of our staff and contacts was excellent 3 Any issues we have had were addressed immediately and professionally by Emitrr staff.
It lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.
Overall it's been great like I said their customer service is amazing. You let them know of a problem and they try to fix it.
I did not or have not seen anything that I don't like about this platform.
The best part about this software is how easy it is to use and manage. It helps our company capture more leads.
I haven't found anything that I don't like about it yet.
They are always adding new updates and the improvements are always excellent. They help with the day to day functionality of the product.
Great concept, great customer service and continuously improving.
Love it so far, and will recommend it soon in a Virtual Conference with lots of business owners so they can add this service.
The site is easy to use, the Emitrr team is incredible, and we are able to save time on communicating with applicants by taking advantage of the platform's conversation feature.
The system is very easy to use. The customer service is amazing and fast.
It is a feature-filled product, comparable with everything else in the industry, but with a high level of service and customization at a great price.
We love the integration with our CRM System, HouseCall Pro, and Slack which we use to communicate in-house. As for the texting communication functions of this product, we couldn't ask for more.
Emitrr offers the kind of campaign automation and overall channel optimization that you expect to see from Podium and others of the sort but at a fraction of the price.
The ability to set up custom automated texts that integrates with Housecall Pro is a game changer for us.
If it did not have the capabilities, their team built them immediately. They are the most responsive team I've ever worked with.
The detailed and focused customer support that works with you almost immediately is great. The features you get at this price is amazing.
A little sluggish at times, especially inside the app.
Ease of use and assistance/training provided by the Chekkit team was great. The reps were great with our teams and Chekkit was always available for follow-up when required.
The only negative I can say is that the insights and analytics with our accounts don't function the way that'd like, to properly see our analytics on demand (they are working on this though).
Great way to collect reviews and communicate with customers at an affordable value. We use the software at a two store retail business and it works great.
The pop up on POS that allows tam members to send review requests is misleading. The "Do Not Send" button is highlighted and flashing, leading team members to select that option instead.
Chekkit was a great alternative to a much higher priced competitor’s product. It accomplishes the exact same functions at a much better value.
No personalized logins for users, but a simple work around is each member inputting their name before sending the review.
Chekkit is extremely user friendly and well worth every penny. Customers and employees alike appreciate the ease of access.
I am a new customer of Chekkit but have had a positive experience so far. The support team are very friendly, and well, supportive.
The ease and esthetic of the platform is great. You can customize so many things with it- responses, the icon on the website etc.
We were checking out a couple of different avenues when customer service from Chekkit contacted us. We had a great informative meeting in which we learned how Chekkit could help our business.
Ease of text communications with our clients, the app is great.
We are able to connect with our customers through our chatbox and it has been a great experience using the platform.
We appreciate the ease of use with your product.
It looks for modern and minimalistic on our website, and customers enjoy reaching us via text. We've been able to increase leads, qualify them quicker, and sell more vehicles.
We are really satisfied with the product and how it integrates with our business.
We use Chekkit for soliciting client reviews via text and email, and the integration with our Google My Business and Facebook pages is remarkably slick and easy to use.
The detailed and focused customer support that works with you almost immediately is great. The features you get at this price is amazing.
A little sluggish at times, especially inside the app.
Ease of use and assistance/training provided by the Chekkit team was great. The reps were great with our teams and Chekkit was always available for follow-up when required.
The only negative I can say is that the insights and analytics with our accounts don't function the way that'd like, to properly see our analytics on demand (they are working on this though).
Great way to collect reviews and communicate with customers at an affordable value. We use the software at a two store retail business and it works great.
The pop up on POS that allows tam members to send review requests is misleading. The "Do Not Send" button is highlighted and flashing, leading team members to select that option instead.
Chekkit was a great alternative to a much higher priced competitor’s product. It accomplishes the exact same functions at a much better value.
No personalized logins for users, but a simple work around is each member inputting their name before sending the review.
Chekkit is extremely user friendly and well worth every penny. Customers and employees alike appreciate the ease of access.
I am a new customer of Chekkit but have had a positive experience so far. The support team are very friendly, and well, supportive.
The ease and esthetic of the platform is great. You can customize so many things with it- responses, the icon on the website etc.
We were checking out a couple of different avenues when customer service from Chekkit contacted us. We had a great informative meeting in which we learned how Chekkit could help our business.
Ease of text communications with our clients, the app is great.
We are able to connect with our customers through our chatbox and it has been a great experience using the platform.
We appreciate the ease of use with your product.
It looks for modern and minimalistic on our website, and customers enjoy reaching us via text. We've been able to increase leads, qualify them quicker, and sell more vehicles.
We are really satisfied with the product and how it integrates with our business.
We use Chekkit for soliciting client reviews via text and email, and the integration with our Google My Business and Facebook pages is remarkably slick and easy to use.
The detailed and focused customer support that works with you almost immediately is great. The features you get at this price is amazing.
A little sluggish at times, especially inside the app.
Ease of use and assistance/training provided by the Chekkit team was great. The reps were great with our teams and Chekkit was always available for follow-up when required.
The only negative I can say is that the insights and analytics with our accounts don't function the way that'd like, to properly see our analytics on demand (they are working on this though).
Great way to collect reviews and communicate with customers at an affordable value. We use the software at a two store retail business and it works great.
The pop up on POS that allows tam members to send review requests is misleading. The "Do Not Send" button is highlighted and flashing, leading team members to select that option instead.
Chekkit was a great alternative to a much higher priced competitor’s product. It accomplishes the exact same functions at a much better value.
No personalized logins for users, but a simple work around is each member inputting their name before sending the review.
Chekkit is extremely user friendly and well worth every penny. Customers and employees alike appreciate the ease of access.
I am a new customer of Chekkit but have had a positive experience so far. The support team are very friendly, and well, supportive.
The ease and esthetic of the platform is great. You can customize so many things with it- responses, the icon on the website etc.
We were checking out a couple of different avenues when customer service from Chekkit contacted us. We had a great informative meeting in which we learned how Chekkit could help our business.
Ease of text communications with our clients, the app is great.
We are able to connect with our customers through our chatbox and it has been a great experience using the platform.
We appreciate the ease of use with your product.
It looks for modern and minimalistic on our website, and customers enjoy reaching us via text. We've been able to increase leads, qualify them quicker, and sell more vehicles.
We are really satisfied with the product and how it integrates with our business.
We use Chekkit for soliciting client reviews via text and email, and the integration with our Google My Business and Facebook pages is remarkably slick and easy to use.
Good form of communicating with our customers via text. We have not used the video chat feature yet, but it seems like a great idea for when the opportunity presents itself.
Would be lost without in my day to day connectivity with my customers.
Customer support had been great, and regular engagement to ensure that we are not only using the software, but using it to its full capability has been fantastic.
I then have to proceed to re-type the whole message. And sometimes this can be a pain if you took some time to structure the message properly and you have to completely redo it.
The clients love that they can text and get a quick response. I love that I can also share documents instantly with the clients.
Some of the notifications are hard to find in Kenect. If we get several texts in one day, it can be difficult to see if a client has not received a response.
It has been great using this product. It is helpful with client contact and making sure that we are here for our clients.
Occasional delay on getting notifications on PC desktop.
We have had a very positive experience with Kenect. From being able to communicate via text, which has been so convenient for our clients, to sending Google review requests has been a huge success.
I love the ability to send constructed messages and especially deposits. Makes transferring information back and forth between sales extremely easy.
Excellent customer service and just a simple to use product that improves your business.
Its very easy to use and has some nice functions.
The biggest benefit of Kenect is the ability to quickly contact a client with a question or information and get a very fast response back.
Easy to use, customers like the fact they do not have to email us and they can do most everything from their phone.
Good form of communicating with our customers via text. We have not used the video chat feature yet, but it seems like a great idea for when the opportunity presents itself.
Would be lost without in my day to day connectivity with my customers.
Customer support had been great, and regular engagement to ensure that we are not only using the software, but using it to its full capability has been fantastic.
I then have to proceed to re-type the whole message. And sometimes this can be a pain if you took some time to structure the message properly and you have to completely redo it.
The clients love that they can text and get a quick response. I love that I can also share documents instantly with the clients.
Some of the notifications are hard to find in Kenect. If we get several texts in one day, it can be difficult to see if a client has not received a response.
It has been great using this product. It is helpful with client contact and making sure that we are here for our clients.
Occasional delay on getting notifications on PC desktop.
We have had a very positive experience with Kenect. From being able to communicate via text, which has been so convenient for our clients, to sending Google review requests has been a huge success.
I love the ability to send constructed messages and especially deposits. Makes transferring information back and forth between sales extremely easy.
Excellent customer service and just a simple to use product that improves your business.
Its very easy to use and has some nice functions.
The biggest benefit of Kenect is the ability to quickly contact a client with a question or information and get a very fast response back.
Easy to use, customers like the fact they do not have to email us and they can do most everything from their phone.
Good form of communicating with our customers via text. We have not used the video chat feature yet, but it seems like a great idea for when the opportunity presents itself.
Would be lost without in my day to day connectivity with my customers.
Customer support had been great, and regular engagement to ensure that we are not only using the software, but using it to its full capability has been fantastic.
I then have to proceed to re-type the whole message. And sometimes this can be a pain if you took some time to structure the message properly and you have to completely redo it.
The clients love that they can text and get a quick response. I love that I can also share documents instantly with the clients.
Some of the notifications are hard to find in Kenect. If we get several texts in one day, it can be difficult to see if a client has not received a response.
It has been great using this product. It is helpful with client contact and making sure that we are here for our clients.
Occasional delay on getting notifications on PC desktop.
We have had a very positive experience with Kenect. From being able to communicate via text, which has been so convenient for our clients, to sending Google review requests has been a huge success.
I love the ability to send constructed messages and especially deposits. Makes transferring information back and forth between sales extremely easy.
Excellent customer service and just a simple to use product that improves your business.
Its very easy to use and has some nice functions.
The biggest benefit of Kenect is the ability to quickly contact a client with a question or information and get a very fast response back.
Easy to use, customers like the fact they do not have to email us and they can do most everything from their phone.
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder.
I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page.
The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.
The inability to skip non relevant sections within a questionnaire.
The tool is very robust and easy to use. What I liked the most is the flexibility of the survey creator.
There is a small learning curve for the customization and implementation components, but that's hardly a negative.
Overall experience was very good. We are happy with the service provided.
Overall I believe, If you need a tool for feedback, don't look here and there you will be wasting your time, try this out first and you won't have to try another one.
I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful.
I can create bespoke forms and engage my teams in surveys and polls. It’s quite a nifty feedback tool and has been a good find for me.
Reporting is a great advantage and honestly, I’m really happy with it.
Functionalities are really complete, really nice reports, nice funcitionalities.
Easy to use good costumer service, great response rate from costumers.
The software is very easy to use - I built my first survey from a template and had it up and running within minutes. Many customization options also help to make it very flexible and powerful.
It’s very easy to integrate with Help Desk and run automated surveys and to pull data to our CRMs. Incredibly easy to run NPS Survey program across various platforms.
Easy to integrate with the existing IT framework. Real-time capturing of feedback from visitors and sync in the server through wifi/data.
The many embedding options and integrations (Zendesk, for example) made it really easy for me to add my first survey created with Zonka Feedback to my existing workflow.
In built kiosk, which will save your cost. Battery performance and monitoring.
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder.
I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page.
The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.
The inability to skip non relevant sections within a questionnaire.
The tool is very robust and easy to use. What I liked the most is the flexibility of the survey creator.
There is a small learning curve for the customization and implementation components, but that's hardly a negative.
Overall experience was very good. We are happy with the service provided.
Overall I believe, If you need a tool for feedback, don't look here and there you will be wasting your time, try this out first and you won't have to try another one.
I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful.
I can create bespoke forms and engage my teams in surveys and polls. It’s quite a nifty feedback tool and has been a good find for me.
Reporting is a great advantage and honestly, I’m really happy with it.
Functionalities are really complete, really nice reports, nice funcitionalities.
Easy to use good costumer service, great response rate from costumers.
The software is very easy to use - I built my first survey from a template and had it up and running within minutes. Many customization options also help to make it very flexible and powerful.
It’s very easy to integrate with Help Desk and run automated surveys and to pull data to our CRMs. Incredibly easy to run NPS Survey program across various platforms.
Easy to integrate with the existing IT framework. Real-time capturing of feedback from visitors and sync in the server through wifi/data.
The many embedding options and integrations (Zendesk, for example) made it really easy for me to add my first survey created with Zonka Feedback to my existing workflow.
In built kiosk, which will save your cost. Battery performance and monitoring.
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder.
I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page.
The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.
The inability to skip non relevant sections within a questionnaire.
The tool is very robust and easy to use. What I liked the most is the flexibility of the survey creator.
There is a small learning curve for the customization and implementation components, but that's hardly a negative.
Overall experience was very good. We are happy with the service provided.
Overall I believe, If you need a tool for feedback, don't look here and there you will be wasting your time, try this out first and you won't have to try another one.
I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful.
I can create bespoke forms and engage my teams in surveys and polls. It’s quite a nifty feedback tool and has been a good find for me.
Reporting is a great advantage and honestly, I’m really happy with it.
Functionalities are really complete, really nice reports, nice funcitionalities.
Easy to use good costumer service, great response rate from costumers.
The software is very easy to use - I built my first survey from a template and had it up and running within minutes. Many customization options also help to make it very flexible and powerful.
It’s very easy to integrate with Help Desk and run automated surveys and to pull data to our CRMs. Incredibly easy to run NPS Survey program across various platforms.
Easy to integrate with the existing IT framework. Real-time capturing of feedback from visitors and sync in the server through wifi/data.
The many embedding options and integrations (Zendesk, for example) made it really easy for me to add my first survey created with Zonka Feedback to my existing workflow.
In built kiosk, which will save your cost. Battery performance and monitoring.
Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.
It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.
We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.
But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable.
A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base.
We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow.
The look and feel was excellent, the trial onboarding was professionally run and the customer service was the best I've been through.
I like a streamlined, easy to use clean interface. This is what happyfox is.
Outstanding Help desk software at an attractive price.
Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements.
It's a great way to streamline all the cooks needed in the kitchen at once and a way for everyone to chime in as needed.
Great helpdesk product with integrated knowledgebase.
It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus.
I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.
It makes it very easy to submit and track requests.
Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.
It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.
We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.
But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable.
A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base.
We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow.
The look and feel was excellent, the trial onboarding was professionally run and the customer service was the best I've been through.
I like a streamlined, easy to use clean interface. This is what happyfox is.
Outstanding Help desk software at an attractive price.
Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements.
It's a great way to streamline all the cooks needed in the kitchen at once and a way for everyone to chime in as needed.
Great helpdesk product with integrated knowledgebase.
It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus.
I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.
It makes it very easy to submit and track requests.
Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.
It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.
We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.
But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable.
A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base.
We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow.
The look and feel was excellent, the trial onboarding was professionally run and the customer service was the best I've been through.
I like a streamlined, easy to use clean interface. This is what happyfox is.
Outstanding Help desk software at an attractive price.
Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements.
It's a great way to streamline all the cooks needed in the kitchen at once and a way for everyone to chime in as needed.
Great helpdesk product with integrated knowledgebase.
It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus.
I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.
It makes it very easy to submit and track requests.
I just forgot about it, but when I started using I noticed my Google presence improved. Google likes positive reviews and good customer service, so they help by ranking you above those who don't.
The online page is a bit confusing. Reviews show up sporadically.
I like how easy the interface is when giving the mobile site to the patient, and I like that the reviews are captured on your site and they are shared with other platforms.
SoTellUs seems to "own" your reviews. And you're trapped into paying monthly for the service if you want to keep your video reviews.
I really love it for myself and most importantly I love referring to others. The features are really amazing.
SoTellUs holds all the reviews not google which is where it really counts. No updates to the services.
That is important to me because in the past I have worked with smaller local businesses and SoTellus review software makes it easier for their budgets. Secondly, the ease of getting set up is nice.
I have no idea where my reviews landed but I never found any online. Also most of my customers didn't want to do a video review.
I have loved being able to capture amazing 5 star video reviews for my business and then using those videos in my marketing strategies.
I like that SoTellUs made it easy for us to get reviews and forwards the best ones to SEO significant sites like Google My Business.
We really use SoTellUs in a unique way so every now and then I need to reach out to Customer Support. Customer Support is always friendly and helpful, responsive and they go over and beyond.
The social media and google integrations are a great bonus too. The ease of use to collect reviews has helped us gain a lot of credibility with our audience.
From setup to training our team, SoTellUs has been great at answering our questions and providing a robust review system that is easy to use.
Overall an extremely positive experience. Their customer support is great, the interface is really easy to use.
I like that it connects to Facebook and to Google and I can embed it in my website. It's awesome that reviewers can leave a written, voice, or video review.
Ease of use and compatibility with my websites. The reviews look great, too.
I love that it is so easy to embed onto our website, compiles our reviews from multiple social media sites without me having to do anything, and the cost is so reasonable.
The software has been able to integrate with our website and other programs that we are able to use to get the reviews and ease of access for our customers to show their support to us.
I just forgot about it, but when I started using I noticed my Google presence improved. Google likes positive reviews and good customer service, so they help by ranking you above those who don't.
The online page is a bit confusing. Reviews show up sporadically.
I like how easy the interface is when giving the mobile site to the patient, and I like that the reviews are captured on your site and they are shared with other platforms.
SoTellUs seems to "own" your reviews. And you're trapped into paying monthly for the service if you want to keep your video reviews.
I really love it for myself and most importantly I love referring to others. The features are really amazing.
SoTellUs holds all the reviews not google which is where it really counts. No updates to the services.
That is important to me because in the past I have worked with smaller local businesses and SoTellus review software makes it easier for their budgets. Secondly, the ease of getting set up is nice.
I have no idea where my reviews landed but I never found any online. Also most of my customers didn't want to do a video review.
I have loved being able to capture amazing 5 star video reviews for my business and then using those videos in my marketing strategies.
I like that SoTellUs made it easy for us to get reviews and forwards the best ones to SEO significant sites like Google My Business.
We really use SoTellUs in a unique way so every now and then I need to reach out to Customer Support. Customer Support is always friendly and helpful, responsive and they go over and beyond.
The social media and google integrations are a great bonus too. The ease of use to collect reviews has helped us gain a lot of credibility with our audience.
From setup to training our team, SoTellUs has been great at answering our questions and providing a robust review system that is easy to use.
Overall an extremely positive experience. Their customer support is great, the interface is really easy to use.
I like that it connects to Facebook and to Google and I can embed it in my website. It's awesome that reviewers can leave a written, voice, or video review.
Ease of use and compatibility with my websites. The reviews look great, too.
I love that it is so easy to embed onto our website, compiles our reviews from multiple social media sites without me having to do anything, and the cost is so reasonable.
The software has been able to integrate with our website and other programs that we are able to use to get the reviews and ease of access for our customers to show their support to us.
I just forgot about it, but when I started using I noticed my Google presence improved. Google likes positive reviews and good customer service, so they help by ranking you above those who don't.
The online page is a bit confusing. Reviews show up sporadically.
I like how easy the interface is when giving the mobile site to the patient, and I like that the reviews are captured on your site and they are shared with other platforms.
SoTellUs seems to "own" your reviews. And you're trapped into paying monthly for the service if you want to keep your video reviews.
I really love it for myself and most importantly I love referring to others. The features are really amazing.
SoTellUs holds all the reviews not google which is where it really counts. No updates to the services.
That is important to me because in the past I have worked with smaller local businesses and SoTellus review software makes it easier for their budgets. Secondly, the ease of getting set up is nice.
I have no idea where my reviews landed but I never found any online. Also most of my customers didn't want to do a video review.
I have loved being able to capture amazing 5 star video reviews for my business and then using those videos in my marketing strategies.
I like that SoTellUs made it easy for us to get reviews and forwards the best ones to SEO significant sites like Google My Business.
We really use SoTellUs in a unique way so every now and then I need to reach out to Customer Support. Customer Support is always friendly and helpful, responsive and they go over and beyond.
The social media and google integrations are a great bonus too. The ease of use to collect reviews has helped us gain a lot of credibility with our audience.
From setup to training our team, SoTellUs has been great at answering our questions and providing a robust review system that is easy to use.
Overall an extremely positive experience. Their customer support is great, the interface is really easy to use.
I like that it connects to Facebook and to Google and I can embed it in my website. It's awesome that reviewers can leave a written, voice, or video review.
Ease of use and compatibility with my websites. The reviews look great, too.
I love that it is so easy to embed onto our website, compiles our reviews from multiple social media sites without me having to do anything, and the cost is so reasonable.
The software has been able to integrate with our website and other programs that we are able to use to get the reviews and ease of access for our customers to show their support to us.
The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.
Sometimes the software gets confused when we add in a same day appointment. Because of that, the patient gets an additional text and they get confused.
We use it and will continue to use it. Great company doing awesome things and doing them well.
Overall, my experience has been poor. I was promised that their software integrated with mine, and would be very simple to use.
I have been able to manage my business without having to hire additional staff to do what Review Wave does for me. Their customer service is so amazing and always there to help.
The software really nothing, although trying to make "critical" (to us) is very slow and may never happen.
Everyone I've talked to has be extremely helpful and friendly. I've never felt like an imposition or like any question was too small to be valid.
I also did not like the sales representative that we worked with because he was very aggressive and talked down to me when I said I needed to think about it.
It's easy to use and helps my practice run so smoothly everyday by confirming patients for all their appointments and I love that they can communicate by text with us any time that works for them.
It has made my girls job significantly easier, our patients love it, and we've gotten a flood of reviews since signing. The customer service is always quick to answer and over the top friendly.
I also liked that patients with a less than amazing rate would be redirected to provide feedback instead of leaving a review on one of our platforms for the public to see.
Honestly, the product is great, but my favorite part is the customer service.
We have gotten almost 300 reviews in 6 months. We also love the text reminders and seamless integration with chirotouch.
The integration with our system at the time was wonderful and streamlined our work flow.
Overall, we absolutely love Review Wave and would recommend them to everyone.
The customization options for all templates give us the flexibility to tailor our message to our specific audiences. Customer support has been fantastic.
It was a great product until it became overpriced after the first year.
They all use the same schedule and have the same tax ID # but they want to charge me $300 per office with a 10% discount.
The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.
Sometimes the software gets confused when we add in a same day appointment. Because of that, the patient gets an additional text and they get confused.
We use it and will continue to use it. Great company doing awesome things and doing them well.
Overall, my experience has been poor. I was promised that their software integrated with mine, and would be very simple to use.
I have been able to manage my business without having to hire additional staff to do what Review Wave does for me. Their customer service is so amazing and always there to help.
The software really nothing, although trying to make "critical" (to us) is very slow and may never happen.
Everyone I've talked to has be extremely helpful and friendly. I've never felt like an imposition or like any question was too small to be valid.
I also did not like the sales representative that we worked with because he was very aggressive and talked down to me when I said I needed to think about it.
It's easy to use and helps my practice run so smoothly everyday by confirming patients for all their appointments and I love that they can communicate by text with us any time that works for them.
It has made my girls job significantly easier, our patients love it, and we've gotten a flood of reviews since signing. The customer service is always quick to answer and over the top friendly.
I also liked that patients with a less than amazing rate would be redirected to provide feedback instead of leaving a review on one of our platforms for the public to see.
Honestly, the product is great, but my favorite part is the customer service.
We have gotten almost 300 reviews in 6 months. We also love the text reminders and seamless integration with chirotouch.
The integration with our system at the time was wonderful and streamlined our work flow.
Overall, we absolutely love Review Wave and would recommend them to everyone.
The customization options for all templates give us the flexibility to tailor our message to our specific audiences. Customer support has been fantastic.
It was a great product until it became overpriced after the first year.
They all use the same schedule and have the same tax ID # but they want to charge me $300 per office with a 10% discount.
The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.
Sometimes the software gets confused when we add in a same day appointment. Because of that, the patient gets an additional text and they get confused.
We use it and will continue to use it. Great company doing awesome things and doing them well.
Overall, my experience has been poor. I was promised that their software integrated with mine, and would be very simple to use.
I have been able to manage my business without having to hire additional staff to do what Review Wave does for me. Their customer service is so amazing and always there to help.
The software really nothing, although trying to make "critical" (to us) is very slow and may never happen.
Everyone I've talked to has be extremely helpful and friendly. I've never felt like an imposition or like any question was too small to be valid.
I also did not like the sales representative that we worked with because he was very aggressive and talked down to me when I said I needed to think about it.
It's easy to use and helps my practice run so smoothly everyday by confirming patients for all their appointments and I love that they can communicate by text with us any time that works for them.
It has made my girls job significantly easier, our patients love it, and we've gotten a flood of reviews since signing. The customer service is always quick to answer and over the top friendly.
I also liked that patients with a less than amazing rate would be redirected to provide feedback instead of leaving a review on one of our platforms for the public to see.
Honestly, the product is great, but my favorite part is the customer service.
We have gotten almost 300 reviews in 6 months. We also love the text reminders and seamless integration with chirotouch.
The integration with our system at the time was wonderful and streamlined our work flow.
Overall, we absolutely love Review Wave and would recommend them to everyone.
The customization options for all templates give us the flexibility to tailor our message to our specific audiences. Customer support has been fantastic.
It was a great product until it became overpriced after the first year.
They all use the same schedule and have the same tax ID # but they want to charge me $300 per office with a 10% discount.
I love that when a customer isn't happy with a service we are able to reach out directly and speedily to rectify the situration.
The set up is a bit confusing at times. It is hard for to remember all of the features that PulseM offers.
Love working with your employees, I know that you will take care of me when I need help. You help me find work arounds when I have issues.
The scoring a leaderboard, we really don't use it because it is confusing and a bit complicated.
This give us the opportunity to improve our business and it also reminds customers to share their good experience with others on social media.
I really don't have any Cons. Someone could say the price is a little high, but I'd have to disagree for the value it brings.
We chose it because of its texting ability AND having NPS scores is extremely important to our President. And kept it because of the ease of use and integration with Service Titan.
If a technician does not have a profile created on Pulse M, it still sends out a generic message.
We feel that all of the features are very beneficial. We appreciate the ability to reach out to our customers to remind them of rating and reviewing our technician's.
I like it because it's user friendly and the ream was great helping me set it up.
Best software for generating Google reviews. Love that it integrates with our website.
It asks for the review & makes it super simple for the customer. Then we have all of the information that's been gathered to improve our customer service.
I love how Pulse M helps us to build our positive reviews on google, FB, and our website. If a customer is unhappy we are notified so we can reach out to remedy the problem.
The ease of use and it’s Integration. Very easy to collect the information.
Overall positive, and, again, a HUGE part of this is how quickly support staff responds to any issues we have.
Overall we have increased our online reputation and we consistently have reviews coming in from our teams. The results are worth every penny spent.
PulseM helped us get honest feedback from all of our customers and build our online reputation to allow natural traffic to flow to our Google My Business and company website.
PulseM gives us a cost-effective way to communicate with our customers and gives them an easy way to leave us feedback.
I love that when a customer isn't happy with a service we are able to reach out directly and speedily to rectify the situration.
The set up is a bit confusing at times. It is hard for to remember all of the features that PulseM offers.
Love working with your employees, I know that you will take care of me when I need help. You help me find work arounds when I have issues.
The scoring a leaderboard, we really don't use it because it is confusing and a bit complicated.
This give us the opportunity to improve our business and it also reminds customers to share their good experience with others on social media.
I really don't have any Cons. Someone could say the price is a little high, but I'd have to disagree for the value it brings.
We chose it because of its texting ability AND having NPS scores is extremely important to our President. And kept it because of the ease of use and integration with Service Titan.
If a technician does not have a profile created on Pulse M, it still sends out a generic message.
We feel that all of the features are very beneficial. We appreciate the ability to reach out to our customers to remind them of rating and reviewing our technician's.
I like it because it's user friendly and the ream was great helping me set it up.
Best software for generating Google reviews. Love that it integrates with our website.
It asks for the review & makes it super simple for the customer. Then we have all of the information that's been gathered to improve our customer service.
I love how Pulse M helps us to build our positive reviews on google, FB, and our website. If a customer is unhappy we are notified so we can reach out to remedy the problem.
The ease of use and it’s Integration. Very easy to collect the information.
Overall positive, and, again, a HUGE part of this is how quickly support staff responds to any issues we have.
Overall we have increased our online reputation and we consistently have reviews coming in from our teams. The results are worth every penny spent.
PulseM helped us get honest feedback from all of our customers and build our online reputation to allow natural traffic to flow to our Google My Business and company website.
PulseM gives us a cost-effective way to communicate with our customers and gives them an easy way to leave us feedback.
I love that when a customer isn't happy with a service we are able to reach out directly and speedily to rectify the situration.
The set up is a bit confusing at times. It is hard for to remember all of the features that PulseM offers.
Love working with your employees, I know that you will take care of me when I need help. You help me find work arounds when I have issues.
The scoring a leaderboard, we really don't use it because it is confusing and a bit complicated.
This give us the opportunity to improve our business and it also reminds customers to share their good experience with others on social media.
I really don't have any Cons. Someone could say the price is a little high, but I'd have to disagree for the value it brings.
We chose it because of its texting ability AND having NPS scores is extremely important to our President. And kept it because of the ease of use and integration with Service Titan.
If a technician does not have a profile created on Pulse M, it still sends out a generic message.
We feel that all of the features are very beneficial. We appreciate the ability to reach out to our customers to remind them of rating and reviewing our technician's.
I like it because it's user friendly and the ream was great helping me set it up.
Best software for generating Google reviews. Love that it integrates with our website.
It asks for the review & makes it super simple for the customer. Then we have all of the information that's been gathered to improve our customer service.
I love how Pulse M helps us to build our positive reviews on google, FB, and our website. If a customer is unhappy we are notified so we can reach out to remedy the problem.
The ease of use and it’s Integration. Very easy to collect the information.
Overall positive, and, again, a HUGE part of this is how quickly support staff responds to any issues we have.
Overall we have increased our online reputation and we consistently have reviews coming in from our teams. The results are worth every penny spent.
PulseM helped us get honest feedback from all of our customers and build our online reputation to allow natural traffic to flow to our Google My Business and company website.
PulseM gives us a cost-effective way to communicate with our customers and gives them an easy way to leave us feedback.
I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.
Incredibly costly for what you get. There are other platforms out there that are a third of the price.
We have been using this PM for a few years now and the ease of using this system is great. It's pretty easy to guide through and when we having to teach someone in office how to use it makes it great.
There has ALWAYS been an issue with the sync uploads but it started getting really really bad in November 2020.
I love the ease of use, that I can send a quick email or text to a patient instead of having to call them. Its nice that patients can communicate that way as well.
His response was he just sells the product...sorry. Very disappointed with this company's customer support.
The company has been great to work with and we have integrated seamlessly with their software.
I also felt the service was too expensive for what was provided. But the biggest complaint I have is that we were told that after a one year contract we would not longer be on a contract.
We love the text/email options, the ease of using the system and anytime we have had an issue arise the customer service team has been fantastic.
Plus they stole some of our questionnaires and made them their own templates without giving us credit for them.
They engage you with course that allow you to win things which is always great.
If not interfaced, cannot do calls to no show appointments. Reporting is very limited, can't tell who didn't get contacted.
We are able to communicate with our patients through text message rather than a phone call, this allows more time with face to face with patients in the office. We absolutely love this feature.
At this point my system has been down for 5 days and no one will call me back.
Best money saver there is in a medical practice.
Ending our contract proved to be difficult to say the least and the "manager" handling it was very dissapointing compared to the customer service experience we had received up to that point.
It works fine and allows my team to function and focus on other portions of our business and practice.
It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.
I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.
Incredibly costly for what you get. There are other platforms out there that are a third of the price.
We have been using this PM for a few years now and the ease of using this system is great. It's pretty easy to guide through and when we having to teach someone in office how to use it makes it great.
There has ALWAYS been an issue with the sync uploads but it started getting really really bad in November 2020.
I love the ease of use, that I can send a quick email or text to a patient instead of having to call them. Its nice that patients can communicate that way as well.
His response was he just sells the product...sorry. Very disappointed with this company's customer support.
The company has been great to work with and we have integrated seamlessly with their software.
I also felt the service was too expensive for what was provided. But the biggest complaint I have is that we were told that after a one year contract we would not longer be on a contract.
We love the text/email options, the ease of using the system and anytime we have had an issue arise the customer service team has been fantastic.
Plus they stole some of our questionnaires and made them their own templates without giving us credit for them.
They engage you with course that allow you to win things which is always great.
If not interfaced, cannot do calls to no show appointments. Reporting is very limited, can't tell who didn't get contacted.
We are able to communicate with our patients through text message rather than a phone call, this allows more time with face to face with patients in the office. We absolutely love this feature.
At this point my system has been down for 5 days and no one will call me back.
Best money saver there is in a medical practice.
Ending our contract proved to be difficult to say the least and the "manager" handling it was very dissapointing compared to the customer service experience we had received up to that point.
It works fine and allows my team to function and focus on other portions of our business and practice.
It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.
I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.
Incredibly costly for what you get. There are other platforms out there that are a third of the price.
We have been using this PM for a few years now and the ease of using this system is great. It's pretty easy to guide through and when we having to teach someone in office how to use it makes it great.
There has ALWAYS been an issue with the sync uploads but it started getting really really bad in November 2020.
I love the ease of use, that I can send a quick email or text to a patient instead of having to call them. Its nice that patients can communicate that way as well.
His response was he just sells the product...sorry. Very disappointed with this company's customer support.
The company has been great to work with and we have integrated seamlessly with their software.
I also felt the service was too expensive for what was provided. But the biggest complaint I have is that we were told that after a one year contract we would not longer be on a contract.
We love the text/email options, the ease of using the system and anytime we have had an issue arise the customer service team has been fantastic.
Plus they stole some of our questionnaires and made them their own templates without giving us credit for them.
They engage you with course that allow you to win things which is always great.
If not interfaced, cannot do calls to no show appointments. Reporting is very limited, can't tell who didn't get contacted.
We are able to communicate with our patients through text message rather than a phone call, this allows more time with face to face with patients in the office. We absolutely love this feature.
At this point my system has been down for 5 days and no one will call me back.
Best money saver there is in a medical practice.
Ending our contract proved to be difficult to say the least and the "manager" handling it was very dissapointing compared to the customer service experience we had received up to that point.
It works fine and allows my team to function and focus on other portions of our business and practice.
It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.